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The Floor Leader supports the store management team by driving sales, leading training sessions, and ensuring operational excellence on the shop floor. They are responsible for managing daily store operations, including opening/closing procedures, cash handling, and fostering a positive customer experience.
Candidates must have at least one year of experience in customer service, sales, and supervisory roles involving coaching and training. A flexible schedule is required to accommodate store needs, including evenings, weekends, and holidays.
Position: Part Time Floor Leader
Weekly: 20-29 hours
Interview Plan
Floor Leader
As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!
Responsibilities:
Sales & Customer Experience:
Team Involvement:
Operational Excellence:
Qualifications:
Required:
Preferred:
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Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging. We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of! Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business. In the UK we currently have offices located in Poole, Dorset and Soho, London.
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