Floor Staff - MGM Springfield - Starting Wage $17.00
Springfield, Massachusetts, United States · On-site
Entry level$250M raised
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Springfield, Massachusetts, United States · On-site
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Entry level
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Springfield, Massachusetts, United States · On-site
$17/hr–$18/hr
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Springfield, Massachusetts, United States · On-site
$15/hr–$16/hr
Entry level$2.5B raised
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Skills: Cashiering, Food Preparation, Sanitation Standards, Customer Service, Portion Control
Springfield, Massachusetts, United States · On-site
$15/hr–$17/hr
Entry level$2.5B raised
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Skills: Food Preparation, Customer Service, Cashiering, Food Safety, Portion Control
Springfield, Massachusetts, United States · On-site
$17/hr–$19/hr
Entry level$2.5B raised
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Springfield, Massachusetts, United States · On-site
$16/hr–$17/hr
Entry level$2.5B raised
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Springfield, Massachusetts, United States · On-site
$17/hr–$19/hr
Entry level$2.5B raised
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Springfield, Massachusetts, United States · On-site
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Registered Nurse (RN), Main Operating Room (Surgery) - Days with Call
Springfield, Massachusetts, United States · On-site
$30/hr–$48/hr
Mid level
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Springfield, Massachusetts, United States · On-site
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Springfield, Massachusetts, United States · On-site
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Springfield, Massachusetts, United States · Hybrid
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Springfield, Massachusetts, United States · On-site
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Springfield, Massachusetts, United States · On-site
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Restaurant Technologies
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Springfield, Massachusetts, United States · On-site
Entry level$85M raised
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Springfield, Massachusetts, United States · On-site
$19/hr–$20/hr
Entry level$25M raised
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Skills: Customer Service, Crisis Management, Case Management Support, Interpersonal Skills, Microsoft Office
Springfield, Massachusetts, United States · On-site
$19/hr–$20/hr
Entry level$25M raised
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Skills: Customer Service, Crisis Management, Case Management Support, Interpersonal Skills, Microsoft Office
Springfield, Massachusetts, United States · On-site
$41/hr–$66/hr
Mid level
Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center (BMC), a Magnet Hospital for Nursing Excellence is looking for inpatient Registered Nurses to join our…
Skills: Critical Care Nursing, Heart and Vascular Care, Patient Care, CPR, Basic Life Support
Floor Staff - MGM Springfield - Starting Wage $17.00
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Part-time
professional certificate
Posted 26d ago
~40 hrs/week
Responsibilities
Provide exceptional guest service across the Box Office, Concession Stand, and Usher roles. Responsibilities include ticket sales, food preparation, auditorium cleaning, and ensuring compliance with MPAA ratings.
Requirements
Candidates must complete the cast certification program and obtain required alcohol certifications if applicable. Physical ability to stand for long periods and lift up to 60 pounds is required.
Full job description
Summary: Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies.
Essential Duties and Responsibilities for each position include, but are not limited to, the following:
Regular and consistent attendance
Handling of emergency situations when called upon to do so
General cleaning duties; and
Compliance with our company dress code.
Box Office
Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
Promoting the Regal Crown Club program
Ensuring tickets are sold in accordance with the MPAA rating system and company policy
Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
Concession
Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory.
Promoting the Regal Crown Club program
Operating, preparing and cleaning of all concession related equipment
Up selling/Suggestive selling
Complying with all local, state and federal food safety laws.
Ensure required alcohol certification and training are current where applicable.
Usher
Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
Inspecting backpacks and packages when applicable.
Managing crowd control and assisting guests in finding seats in auditoriums when necessary
Enforcement of MPAA rating system
Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
Perform in-auditorium concession auxiliary sales as directed by management
Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
Monitoring the cleanliness and operation of theatre vending equipment
Assisting with all opening and closing duties as assigned by management
Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Entertainment Responsible Beverage Server training on Regal Online University.
Language Ability: Possess good public speaking, listen effectively and respond clearly and directly.
Math Ability: Perform calculations with speed and accuracy and identify and correct errors.
Reasoning Ability: Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.
Personal Skills: Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
This is a smoke free facility
When applying for this position, please use a desktop or laptop computer. Do not use a smartphone, tablet, etc. as your application may not be stored in our system and/or available for review
Regal operates one of the largest and most geographically diverse theatre circuits in the United States, consisting of 5,565 screens in 409 theatres in 41 states along with the District of Columbia and Guam as of April 30, 2025. Regal is focused on delivering the best moviegoing experience by providing our guests with the largest selection of premium large formats (including 4DX, IMAX, RPX, and ScreenX), the only unlimited subscription program, and enhanced food and beverage offerings to make every visit to the theatre a truly memorable experience. Additional information is available online at REGmovies.com.
Offices: 101 E Blount Ave, Knoxville, Tennessee 37920, US
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