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Full-time
high school, bachelor degree
Posted 28d ago
Apply by Jul 20
~40 hrs/week
Responsibilities
The Practice Manager oversees daily operations, staff management, and financial performance for general dentistry, orthodontics, and expanded services. They are responsible for driving growth initiatives, maintaining operational excellence, and managing relationships with doctors and patients.
Requirements
Candidates must have at least 3 years of dental office experience and a high school diploma or GED, with a bachelor's degree and management experience preferred. Proficiency in Microsoft Office and a deep understanding of commercial insurance or Medicaid billing are required.
Full job description
Overview
The Practice Manager oversees the successful implementation and management of all three Benevis business lines of general dentistry, orthodontics, and expanded services in the office. This role manages the day-to-day functions of the office, but also growth initiatives, assists in training office staff, owns the relationships with doctors, and ensures operational excellence in partnership with the Director of Operations.
Responsibilities
Ensure the office provides high-quality and compassionate dental care to all patients, covering general dentistry, orthodontics, and additional services.
Oversee daily office operations and manage all staff members.
Manage processes and best practices to support scheduling and show rate expectations
Maintain the office's operational readiness, appearance, and presentation.
Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction metrics.
Use PowerBI and financial analytics to make and support business decisions
Ensure adequate staffing by interviewing and selecting candidates to align with patient schedules.
Foster team member satisfaction and retention through effective communication, recognition, teamwork, and employee relations practices.
Identify training needs and implement initiatives to support staff development and meet company and individual objectives.
Provide concierge style support to all specialty doctors and independent contractors to align with Expanded Services and Orthodontics program initiatives.
Uphold the highest standards of integrity by complying with all government regulations and company policies.
Track and monitor collections and follow up with patients as needed.
Solicit referrals from patients post treatment while also tracking satisfaction with care provided
Secondary Functions and Responsibilities:
Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
Explain, promote, and adhere to company payment policies and procedures
Drive local marketing efforts through participating in local community affairs and events to include school screenings, board member meetings and any opportunity to promote a positive image of us
Qualifications
Education/Experience:
Minimum of 3 years of dental office experience
1 year of dental office management preferred
High school or GED required; bachelor’s degree preferred
Technical Skills:
Computer skills: Microsoft Office
Skills and Attributes:
Deep understanding of commercial insurance or Medicaid billing
Compassion and high level of service for our patients, parents, and staff
Integrity, always doing the right thing
Financial acumen
Team building, employee relations, and organizational and staff development skills
Track record of superior performance in growing both the top and bottom line
Strong interpersonal and communication skills
Well-developed analytical and problem-solving abilities
Ability to read and interpret reports, write reports and business correspondence
Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
High degree of initiative, accountability, and independent judgment
Physical Requirements:
The nature of work requires the ability to:
Effectively communicate and exchange information with staff, supervisors, and other internal clients
Operate a computer, keyboard, and standard office equipment.
Work performed in a non-clinical office environment. Requires availability for extended hours during peak periods. Hours may change to meet the business needs.
We value teamwork, mutual respect, and cooperation. We do not practice unlawful discrimination, including harassment, or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.
20 years of life-changing dental care.
Hiring Dentists!
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2002
Headquarters
Atlanta, GA
LinkedIn followers
14,705
Benevis is a leading dental healthcare delivery organization for practices focused on delivering life-changing oral care and orthodontics to underserved communities. Through comprehensive care and operational services that expand access to dentistry, Benevis has a 20-year history of providing the highest quality care to approximately 5 million children and adults. Its network reaches more than 100 locally branded dental offices across the U.S. that deliver treatment through 1.2 million visits each year.
Benevis also advocates for programs and legislation that ensure all families have access to the oral healthcare they need and deserve. For more information, visit Benevis.com.
Offices: 210 Interstate North Pkwy STE 300, Atlanta, GA 30339, US
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