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Full-time
bachelor degree
Posted 31d ago
~40 hrs/week
Responsibilities
Responsible for monitoring air import freight to ensure timely arrival and accurate preparation of shipping documents for customer delivery. The role involves coordinating with airlines and brokers while ensuring compliance with pharmaceutical regulations and accurate billing.
Requirements
Requires a tertiary education with 1 year of experience, though fresh graduates are welcome. Candidates must be fluent in English, possess strong computer skills, and have a proactive attitude toward customer service.
Full job description
Company Description
Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.
Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
19,000 trained professionals
350+ locations worldwide
Fortune 500
Globally unified systems
The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.
Job Description
Provide customer service in monitoring freight to ensure timely arrival, accurate preparation of shipping documents for final delivery to achieve overall customer satisfaction.
Follow up on inbound shipments and ensure freight is made available for customers to receive their cargoes in the quickest possible time.
Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
Ensure documents and freight are turned over to customers’ brokers timely
Trace flight delays with airlines and origins to ensure timely feedback on arrival information to customers and customer service team
Ensure all paperwork are in proper order that meet customer’s profile and comply to local rules and regulations
Achieve 100% customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100 compliance
Ensure all data are entered into system timely and accurately
Ensure that freight and handling charges are billed accurately and sent billing invoices to customers timely
Ensure all inter-company settlements are closed accurately within company’s specified timeframe
Prepare and submit reports timely whenever required
Ensure all PNC’s are filed promptly with parties concerned
Take up additional tasks as required to meet department’s needs
Qualifications
Tertiary educations with 1 year working experience. Fresh graduates are also welcomed.
Other Skills
Good working knowledge in computer software applications including E-Mail, Excel Word and powerpoint
Good interpersonal, communication and problem-solving skills
Fluent in written and spoken English.
Must possess initiative and adopt a positive and pro-active demeanor
Committed to the job and work assignments given
Good understanding of Customer Service culture
* Team Player and able to work with a variety of personalities across all levels of the organization
Additional Information
** Only those residing in Singapore need to apply **
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1979
Headquarters
Bellevue, Washington
LinkedIn followers
535,587
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
Offices: 3545 Factoria Blvd SE, Bellevue, Washington 98006, US · 1 Ascot Road, Middlesex, England TW14-8QH, GB · Cargo Mega Terminal Building, Office 5097, Dubai, Cargo Village P.O.Box: 60844, AE · 61 Alps Ave, Singapore, 49, SG · No. 1, Lane 128, Linhong Road, Shanghai, Changning District 200335, CN