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Full-time
Posted 11d ago
Apply by Oct 1
~40 hrs/week
Responsibilities
The Customer Service Representative handles incoming calls regarding claim statuses for various automotive products and documents interactions in the SCS system. They are responsible for verifying claim documentation, processing settlement breakdowns, and communicating claim information to dealers, agents, and customers.
Requirements
The role requires effective communication skills and the ability to manage detailed documentation within a call center environment. Candidates must be capable of processing claim information and handling correspondence with various stakeholders.
Full job description
We’re thrilled that you are interested in joining us here at the Amynta Group!
The Customer Service Representative is responsible for providing effective customer service for all incoming calls in a call center environment by using excellent, in-depth knowledge of company products and services, as well as, communicating effectively with team members.
Handle incoming calls regarding inquiries about status of claims for GAP, Excess Wear, Paint & Interior and ETCH.
Record phone interaction by documenting detail notes and comments into the SCS system
Provide accurate claim information to dealers, agents, lienholders and customers
Enter concise claim notes into the SCS system
Split PDF files into individual documents and attach them in the appropriate section located within the claim
Determine if all required claim documents are accurate and legible to properly adjudicate the claim
Initiate automated claim payment letters, and follow-up letters to customers and lenders
Create claim denial letters
Communicate with dealers, lienholders, and customers on claim payment issues using system generated letters
Process GAP settlement breakdowns received from insurance carriers
Process Open Claim reports to verify status of claims
Perform other duties as assigned
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
Get connected to Amynta’s network of property and casualty, warranty and protection, and specialty insurance experts.
Industry
Insurance
Company size
1,001-5,000 employees
Founded
2018
Headquarters
New York, NY
LinkedIn followers
6,433
The Amynta Group is an industry leading team of warranty and specialty risk companies as well as managing general agents. This collection of professionals and firms provides warranty and services contracts for the automotive, consumer products and specialty equipment industries, among others, and administers niche workers' compensation and contractor liability coverage in the United States and Canada on behalf of multiple carriers.
Offices: 909 3rd Avenue, 33rd Floor, New York, NY 10022, US · 2200 TX-121, Suite 100, Bedford, Texas 76021, US
WARRANTYMANAGING GENERAL AGENTSand SPECIALTY RISKManufacturing