The Marketing Customer Engagement Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the bu…
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$115k–$172k/yr
Full-time
bachelor degree, postgraduate degree
Medical coverage, Dental coverage, Vision coverage, 401(k), Life insurance, Accident insurance
Posted 19h ago
~40 hrs/week
Responsibilities
The role focuses on designing and executing customer retention and loyalty strategies to mitigate attrition and drive engagement. It involves collaborating with internal teams, managing marketing budgets, and ensuring compliance with legal and regulatory standards.
Requirements
Candidates need 6-10 years of experience in marketing within the retail banking or financial services industry. A bachelor's degree is required, with a master's degree preferred, alongside strong project management and communication skills.
Full job description
The Marketing Customer Engagement Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
Partners with internal teams to ensure retention strategies are designed and executed flawlessly to meet business goals. Engaged in implementing test strategies, developing campaign schedules, business as usual (BAU) auditing, and applying critical thinking to identify and mitigate potential issues. Assesses for impacts and potential need for additional testing to ensure overall channel integrity.
Recommends loyalty strategies across multiple partners including redemption education and card benefits reinforcement.
Collaborate with insights teams to assess competitive landscape and drive best in class retention and loyalty strategies.
Collaborate with business partners to execute campaigns/initiatives that drive greater customer engagement and mitigate attrition.
Make decisions and recommendations based on portfolio trends and other key data.
Identify and manage issues to resolution.
Assist with monthly budget reconciliation and marketing invoice processing to ensure proper vendor execution.
Manage internal legal and creative reviews and approvals for marketing campaigns including agent scripting and loyalty communications.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
6-10 years of experience in Marketing and retail bank/financial services industry experience.
Requires attention to detail, advanced project management skills, good communication and problem-solving skills.
Demonstrated organizational skills and ability to manage multiple tasks/projects at once.
Creative problem solving and sense of ownership.
Solid communication, presentation and project management skills.
Ability to work well under tight deadlines in a fast-paced and team-oriented environment.
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
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How much do Finance & Accounting jobs in Schaumburg, IL pay?
Based on 88 listings with disclosed salaries, most finance & accounting jobs in Schaumburg, IL pay between $35k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Schaumburg, IL right now?
There are currently 106 open finance & accounting positions in Schaumburg, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Schaumburg, IL?
Companies currently hiring include D.R. Horton, Paylocity, Wheels, LLC, RSM US LLP, ADP, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Schaumburg, IL?
Yes — 33 of the 106 open finance & accounting positions offer remote or hybrid work (5 remote, 28 hybrid).
How do I apply for Finance & Accounting jobs in Schaumburg, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.