Schaumburg, Illinois, United States · Remote OK
FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere. Our comprehensive diagnostic an…
Skills: Field Installation, Network Configuration, Customer Training, IP Addressing, DHCP/DNS
MD Caregivers Inc. dba Happier At HomeSchaumburg, Illinois, United States · On-site
Happier at Home is dedicated to providing compassionate, personalized care to individuals in the Naperville, Hinsdale, Schaumburg, Plainfield, Orland Park, and all points in between, with services that range from brief o…
Skills: Personalized Care, Health Monitoring, Activities Of Daily Living, Meal Preparation, Companionship
MD Caregivers Inc. dba Happier At HomeSchaumburg, Illinois, United States · On-site
Happier at Home is dedicated to providing compassionate, personalized care to individuals in the Naperville, Hinsdale, Schaumburg, Plainfield, Orland Park, and all points in between, with services that range from brief o…
Skills: Personalized Care, Health Monitoring, Activities Of Daily Living, Bathing, Dressing
Schaumburg, Illinois, United States · On-site
Overview $3,000 Sign On Bonus Offered! Powerback Pediatrics offers high-quality early intervention services for infants and toddlers in natural environments, serving the Greater Chicago area! Why Powerback? Benefits: We …
Skills: Speech Therapy, Early Intervention, Patient Assessment, Treatment Planning, IFSP Documentation
Schaumburg, Illinois, United States · On-site
Overview $3,000 Sign On Bonus Offered! Powerback Pediatrics offers high-quality early intervention services for infants and toddlers in natural environments, serving the Greater Chicago area! Why Powerback? Benefits: We …
Skills: Physical Therapy, Early Intervention, Patient Assessment, Treatment Planning, IFSP Documentation
Schaumburg, Illinois, United States · On-site
Overview $3,000 Sign On Bonus Offered! Powerback Pediatrics offers high-quality early intervention services for infants and toddlers in natural environments, serving the Greater Chicago area! Why Powerback? Benefits: We …
Skills: Occupational Therapy, Early Intervention, Patient Assessment, Treatment Planning, IFSP Documentation
Schaumburg, Illinois, United States · Hybrid
$95k–$100k/yr
The Customer Connectivity Team Lead is responsible for driving metrics, reporting, and the strategic coordination of day-to-day activities across the Connectivity Operations teams. By acting as the central hub for operat…
Skills: Project Management, Operational Management, Data Tracking, Metrics Development, Executive Reporting
Schaumburg, Illinois, United States · On-site
$21/hr–$24/hr
Why USA Clinics Group? Founded by physicians with experience at leading academic medical centers, USA Clinics Group was built on a vision of delivering patient-first care beyond the hospital setting. Today, we’re the nat…
Skills: Bilingual English and Spanish, Patient Care, Medical Procedure Assistance, Patient Scheduling, Insurance Verification
Schaumburg, Illinois, United States · On-site
Avalign produces innovative, high-performance, and cost-effective medical devices with a particular focus on high growth and ingenuity. Our team is growing quickly and proud of the fact that our custom-made devices conti…
Skills: Financial reporting, Financial analysis, Pricing analytics, GAAP, Budgeting
Schaumburg, Illinois, United States · On-site
$17/hr–$20/hr
We are hiring immediately for full time and part time CASHIER/FOOD SERVICE WORKER positions. Address: Ascension Saint Alexius Medical Touchpoint - 1555 Barrington Road, Hoffman Estates, IL 60169. Note: online application…
Skills: Point Of Sale (POS) Operation, Cash Handling, Food Preparation, Customer Service, Inventory Management
Algonquin, Illinois, United States · On-site
Job Title Home Health Registered Nurse, $10,000 Bonus Location Algonquin, IL, USA Additional Location(s) Employee Type Employee Working Hours Per Week 40 Job Description Care Where You Are: Where Your Work Truly Matters …
Skills: Patient Assessment, Medication Management, Care Planning, Patient Education, Disease Management
Schaumburg, Illinois, United States · Hybrid
$113k–$193k/yr
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analyti…
Skills: Amazon Connect, Generative AI, AWS Lambda, Amazon Bedrock, Lex V2
Schaumburg, Illinois, United States · On-site
$18/hr–$20/hr
Benefits: Opportunity for advancement Paid time off Training & development Tuition assistance Competitive salary Flexible schedule 🌙 Looking for a rewarding overnight caregiving opportunity where you are truly valued? A…
Skills: Personal Care, Bathing, Grooming, Dressing, Companionship
Schaumburg, Illinois, United States · On-site
$17/hr–$19/hr
Company Description COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such…
Skills: Patient Support, Clinical Techniques, Patient Coaching, Appointment Scheduling, Record Management
Schaumburg, Illinois, United States · Hybrid
This position is hybrid and will require 3 days on site at one of the following Quest sites: Secaucus, NJ, Schaumburg, IL, Tampa, FL, Lenexa, KS, Norristown, PA, or Addison, TX. Benefits Information: We are proud to offe…
Skills: Cloud Enablement, CI/CD Pipeline Architecture, Container Orchestration, Infrastructure Automation, Azure
Schaumburg, Illinois, United States · On-site
$20/hr–$21/hr
Abcor Home Health, Inc. is growing and seeking reliable and compassionate Substitute Aides to join our team. In this role, you will support our branches by filling in open shifts, assisting clients with daily needs, and …
Skills: Bathing assistance, Dressing assistance, Meal preparation, Mobility assistance, Light housekeeping
Schaumburg, Illinois, United States · On-site
$15/hr–$20/hr
Position Overview About Us: At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team…
Skills: Patient Care, Clinical Support, Administrative Support, Communication Skills, Time Management
Schaumburg, Illinois, United States · On-site
$15/hr–$19/hr
Why Join Sunrise Senior Living At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day. At Sunrise …
Skills: Activities of Daily Living (ADLs), Personal Care, Patient Documentation, Memory Care, CPR
Schaumburg, Illinois, United States · On-site
$18/hr–$25/hr
Your future role at a glance Location: Hoffman Estates, IL Facility: Ascension Saint Alexius Department: Float Schedule: Rotating shift l Full-time Salary range: $18.78 - $25.09 per hour Life at Ascension: Where purpose …
Skills: Patient Care, Clinical Support, Activities Of Daily Living (ADL), Patient Monitoring, Medical Equipment Maintenance
Schaumburg, Illinois, United States · On-site
$18/hr–$20/hr
Benefits: Health insurance Opportunity for advancement Training & development Tuition assistance Vision insurance Dental insurance Employee discounts Now Hiring Compassionate Caregivers! Looking for a rewarding career wh…
Skills: Personal Care, Daily Living Assistance, Companionship, Meal Preparation, Light Housekeeping
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The role involves the physical installation, configuration, and validation of NicView systems at customer sites across North America. It also requires providing on-site training for clinical and biomed teams and performing technical remediation for connectivity or hardware issues.
Candidates need 2-4 years of experience in field service or IT deployment with a strong working knowledge of hospital networking. A technical diploma or associate degree in IT, Biomedical, or Electronics is required.
Implementation Technician — NicView
Newborn Care (NBC) — North America
|
Role |
Implementation Technician — NicView (Newborn Care), North America |
|
Location |
Remote within North America (U.S. & Canada), home-based near a major airport |
|
Reports to |
Customer Success Manager, Newborn Care (Ashley Camp) |
|
Direct reports |
0 |
|
Scope |
NicView installations, on-site training, and remediation across the NA install base |
|
Travel |
Frequent — up to 70–80% during install periods, with occasional extended stays |
Role summary
The Implementation Technician installs, stabilises, and trains customers on NicView across North America. This is a hands-on, on-site role reporting to the NBC Customer Success Manager. The person in this seat is the field extension of the Customer Success function — the person who shows up at the hospital, gets NicView installed correctly, walks the clinical and biomed teams through it, and leaves the site working.
The role blends three simple things:
Field installation — physical install, configuration, validation, and go-live on customer sites.
Hospital IT competence — enough networking knowledge to work with hospital IT teams and get NicView connected reliably.
Customer training and follow-through — showing clinical and biomed staff how to use it, documenting the install cleanly, and closing the loop with the Customer Success Manager.
Core responsibilities
1) NicView installation delivery
Complete NicView installations on customer sites: site readiness checks, physical installation, configuration, validation, and go-live.
Coordinate install logistics with the Customer Success Manager and hospital contacts — scheduling, parts, pre-configuration, and readiness.
Confirm customer acceptance at handover: performance verified, connectivity confirmed, documentation complete, clinical team briefed.
2) Hospital IT and network setup
Work with hospital IT and biomed teams to get NicView cameras and streaming pathways connected reliably.
Handle the practical networking work: wired vs Wi-Fi setup, IP configuration (DHCP/DNS), VLAN and firewall/port coordination, and basic connectivity troubleshooting.
Escalate what needs escalating — to Evan Colwell (Product Support Specialist – IT), NBC Technical Support, or Engineering — instead of guessing.
3) Customer training and on-site support
Train NICU nurses, biomed, and IT contacts on NicView use, basic troubleshooting, and how to raise a case.
Provide on-site support during the first days after go-live to build confidence and smooth adoption.
Communicate clearly and honestly with the customer throughout — no surprises, no silence.
4) Remediation and site visits
Handle NicView issues that need a person on site — connectivity problems, hardware faults, streaming issues that can't be closed remotely.
Follow the diagnostic before defaulting to a swap-out — reduce unnecessary replacements and disruption.
Complete scheduled site checks and preventive visits at the direction of the Customer Success Manager.
5) Documentation and case discipline
Document every install, visit, incident, and corrective action in Salesforce Service Cloud to a clean, auditable standard.
Keep site records up to date — as-built configuration, hospital IT contacts, and known site quirks — so the next visit starts informed.
Flag recurring issues and site friction back to the Customer Success Manager for follow-up with Product, Engineering, or Quality.
Required qualifications
2–4 years in field service, installation, IT deployment, or technical support for network-connected equipment (medical devices or hospital environments a plus but not required).
Working knowledge of hospital or business networking: IP addressing, DHCP/DNS, VLANs, firewall/ports, wired vs Wi-Fi — enough to hold a competent conversation with hospital IT.
Hands-on comfort installing and configuring networked hardware and software in real customer environments.
Ability to train non-technical users clearly and patiently.
Reliable, honest, and professional in front of customers — calm under pressure.
Comfortable using Salesforce (or a similar case/CRM system) and Microsoft 365 (Teams, SharePoint, Outlook).
Willing and able to travel frequently across North America and work on-site in clinical environments.
Education: Technical diploma, associate degree, or equivalent hands-on experience in IT / Networking, Biomedical, Electronics, or a related field.
Preferred qualifications
Experience with cameras, video-over-IP, or streaming systems.
Prior experience in hospital or clinical environments (especially NICU).
CompTIA Network+ or equivalent networking certification.
Familiarity with HIPAA-aware IT environments.
Pay Transparency Details: The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.
What We Offer!
· Medical Plans
· Wellness Program
· Dental & Vision Benefits
· EAP Services
· Legal Services
· 401(k)
· 4 weeks of PTO
· 2 Floating Holidays
· 7 Company Holidays
· HSAs (Employer HSA contribution available, dependent on plan selection.)
· Dependent Care FSA
· Disability Benefits,
· Life Insurance Benefits
· Tuition reimbursement and more!
Join Natus Sensory today. Confidence in every Sense.
Natus is an Equal Employment Opportunity Employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus’ policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.
Making sense of the body's signals.
Natus' portfolio includes Neurodiagnostic and monitoring solutions including EEG, LTM, ICU, PSG, EMG, EP. Neurocritical solutions include intracranial pressure (ICP) monitoring and external ventricular drainage. Natus does not endorse personal/non-work related comments made by employees on social media. Further, Natus values the respect and inclusion of all people without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Offices: 3150 Pleasant View Rd, Middleton, Wisconsin 53562, US · Natus Medical Incorporated, 1501 Industrial Rd, San Carlos, CA 94070, US · 200 Metro Center Blvd Unit 8, Warwick, RI 02886, US
There are currently 185 open healthcare positions in Schaumburg, IL listed on Clera. New openings are added daily as companies post roles.
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