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Senior Staff Software Engineer | Security Data Platform | Expert in Python
Santa Clara, California, United States · Remote OK
$191k–$334k/yr
Senior+$4.1B raised
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Daiohs U.S.A., Inc.
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$22/hr–$25/hr
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Full-time
Competitive compensation, Performance-based incentives, Professional growth opportunities, Career advancement
Posted 3d ago
~40 hrs/week
Responsibilities
The Customer Success Manager will manage and grow a portfolio of SLED accounts by building trusted relationships and driving technology adoption. They will coordinate with internal teams to ensure project delivery, identify expansion opportunities, and conduct regular business reviews.
Requirements
Candidates must have 3–5 years of experience in account management or sales within a technology solutions environment. Proficiency with CRM platforms and a strong understanding of networking, cloud, or cybersecurity solutions are required.
Full job description
Company Description
IT Management Corporation (ITMC) is a technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we've helped organizations modernize their technology environments, with a strong focus on State, Local Government, and Education (SLED) customers.
Learn more at ITMC.net.
Job Description
ITMC is seeking a Customer Success Manager (CSM) to manage and grow a portfolio of existing SLED accounts. This role builds trusted customer relationships, drives retention, identifies expansion opportunities, and ensures customers get maximum value from their technology investments.
The ideal candidate combines account management skills with a consultative approach, serving as a strategic partner to school districts, government agencies, and other public sector organizations while collaborating with sales, engineering, operations, and leadership.
Customer Success & Account Management
Serve as primary point of contact for a portfolio of SLED accounts, building relationships with IT leaders, administrators, procurement teams, and key stakeholders.
Conduct regular business reviews to understand customer goals, challenges, and upcoming initiatives.
Monitor customer health, identify risks, and proactively address issues before they affect the relationship.
Coordinate with internal teams to ensure successful project delivery and support, acting as the voice of the customer.
Account Growth & Strategic Planning
Identify opportunities to expand existing accounts through additional solutions and services.
Partner with sales and engineering to build strategic account plans and technology roadmaps.
Support contract renewals and help customers evaluate new technologies aligned to their objectives.
Generate customer quotes and proposals, and track opportunities, renewals, and engagement in the CRM.
Cross-Functional Collaboration
Coordinate with engineering, project management, support, and vendor partners on customer outcomes.
Assist with vendor registrations and sales support activities as needed.
Maintain accurate customer records and account documentation.
Share customer feedback and market insights to help improve service offerings.
Qualifications
3–5 years of experience in Customer Success, Account Management, Account Executive, or Sales within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment.
Experience supporting public sector, government, or education customers preferred.
Understanding of networking, cloud, cybersecurity, communications, or managed services solutions.
Strong relationship-building, communication, and presentation skills.
Experience managing multiple accounts and competing priorities.
Proficiency with CRM platforms such as HubSpot or Salesforce.
Strong organizational skills and attention to detail.
Core Competencies
Customer-first mindset with strong business acumen and consultative problem-solving.
Ability to build trust and credibility with executive-level stakeholders.
Self-motivated, organized, and results-oriented; adaptable in a fast-paced environment.
Collaborative team player with strong follow-through and accountabilit
Additional Information
Why Join ITMC?
Growing technology company with a strong reputation in the SLED market.
Work alongside experienced technology, sales, and engineering professionals.
Competitive compensation and performance-based incentives.
Opportunities for professional growth and career advancement.
All information is kept confidential per EEO guidelines.
101VOICE is a Cloud Communication Service Provider for businesses, government and education organizations nationwide.
Industry
Telecommunications
Company size
51-200 employees
Founded
2009
Headquarters
Santa Clara, California
LinkedIn followers
2,207
101VOICE provides cloud-based communication solutions, focusing on Unified Communications as a Service (UCaaS). Since 2009, 101VOICE has developed and delivered a platform tailored to the needs of modern enterprises, with a particular focus on serving educational institutions, state and local governments, and healthcare organizations.
Our services integrate with Cisco Call Manager, help with Migration from Mitel, enabling seamless connectivity and enhanced productivity.
A key component of our offering is the Virtual Business Edge (VBE), which enhances network reliability and security through features such as LTE failover and intelligent traffic routing. This ensures continuous connectivity and optimal performance, even in challenging conditions.
101VOICE prioritizes reliability, with a commitment to high uptime & robust security measures. Compliance with industry standards ensures that our solutions meet the necessary security requirements supported by a dedicated US-based team.
Offices: 3300 Central Expy, Santa Clara, California 95051, US · 5201 Great America Parkway, Suite 320, Santa Clara, CA 95054, US · 18653 Ventura Boulevard, Suite 107, Tarzana, CA 91356, US · 100 Clock Tower Pl, Carmel, California 93923, US · 1060 Fulton St, 3Rd Floor, Fresno, California 93721, US
Voice over IP for BusinessBusiness Phone System As-A -ServiceCloud Communication Platform ProviderText Messaging and Video CollaborationUCaaSGovTechEdTechNG911and 988 Suicide Helpline Compliance servicesCRM