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Manage a book of business by designing and executing benefit education strategies to increase plan participation and employee retention. Build relationships with internal and external stakeholders while conducting onsite and virtual benefit presentations for clients.
Requires five years of client service experience in a fast-paced environment and proficiency in both English and Spanish. Must be located in the San Francisco area and be able to travel within the assigned territory.
ADP is hiring a Bilingual Benefits Relationship Life Cycle Consultant in the San Francisco, CA area to manage a book of business.
Well, this may be the role for you. Ready to make your mark?
As a Bilingual Benefits Relationship Life Cycle Consultant, you will work to strengthen the connection with Key Account clients through service and consultation around benefit education strategies. For your assigned book of business, you will understand clients' needs regarding benefits and strategically drive results to increase benefit participation, client experience, employee retention, and employee engagement.
Your day-to-day will be spent building relationships with key internal and external stakeholders for each client and their employees to drive year-round benefit education. In this position, you will ensure service excellence and improve client relationships, including client satisfaction and experience. You must effectively maintain, build, and manage client relationships at all levels to ensure clients achieve their benefit strategies utilizing ADP's Human Capital Management tools and services. You will work closely with clients and their employees to optimize the utilization of their plan benefits and bring consultation to complex benefit strategies and initiatives. You will need strong partnerships with Sales, Brokers, Implementation, HR, and the Operations organization to resolve escalated and complex benefit issues. You will implement your benefit strategies through virtual, onsite, or recorded benefit presentations to each client. Travel will be required to support client visits and strengthen relationships.
To thrive in this role, you must build rapport, establish trust, develop strategies and shine with professionalism. Through onsite and virtual connections, you will help analyze benefit trends within each client and develop education strategies to assist employees in maximizing their plan and carrier resources. As a result, your client satisfaction scores make you proud. While our team's culture promotes a healthy dose of fun and high engagement, a fast-paced environment should not scare you. Not only can you find a career here, but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
https://adp.careers/ClientServicesVideos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
TO SUCCEED IN THIS ROLE: Requirements
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
BONUS POINTS FOR THESE: Preferred Qualifications
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
What are you waiting for? Apply today!
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Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.
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