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Lead the Retention Analytics team to provide data-driven insights into subscriber journeys and lifecycle performance. Manage business planning, forecasting, and the measurement of retention initiatives to drive business impact.
Requires over 7 years of experience in analytics, consulting, or finance, including at least 3 years of people management. Must be proficient in SQL, Python, and MS Office with a strong ability to translate complex data into executive narratives.
Lead the Retention Analytics team at McAfee—own insights that inform strategy and execution for Retention, strengthening outcomes.
Drive the insights and prepare executive‑ready materials for leadership reviews, clearly communicating retention trends, pacing to plan, and progress on strategic initiatives
Build annual and quarterly plans in partnership with key stakeholders across Engagement and Retention, Finance, and Product.
Own retention forecasting, monitor performance vs. plan, and communicate risks and opportunities.
Measure the impact of retention initiatives and A/B tests, evaluate campaign effectiveness, and optimize messaging based on results.
Modernize data reporting, partnering with the Data Engineering Team to automate dashboards, and reduce manual work to focus on high-value analysis and insights.
Analyze subscriber behavior to uncover churn risks, conversion levers, and journey pain points.
Identify high-value segments for targeting to drive loyalty and reduce churn.
Manage and coach a team of 2-4 analysts, setting priorities, reviewing outputs, and investing in skills development.
Experience: 7+ years in an analytical, management consulting, finance, or similar role—including people-leadership experience (3+ years).
Analytical problem-solving: Proven ability to structure and solve exploratory problems; strong attention to detail and accuracy in analysis and reporting; effective decision-making under uncertainty.
Business communication: Excellent verbal/written communication; ability to translate complex concepts into simple, executive-ready narratives and visuals.
Productivity & tools: Advanced Excel and MS Office (PowerPoint, Word, Outlook).
Data & coding fluency: A self-starter who isn’t afraid to get hands dirty—comfortable using SQL, Python, and generative AI tools as needed to access data and deliver analysis, even if not a coding expert.
Ways of working: Thrives in a fast-paced environment; collaborates across time zones; builds strong relationships and cross-functional alignment to accomplish objectives.
#LI-remote
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Pay Range
The anticipated compensation for this position is USD $135,910.00/Yr. - USD $223,285.00/Yr. depending on experience and qualifications.
Job Applicant Privacy Notice
Please click here to view and download the Job Applicant Privacy Notice, which applies to all McAfee job applicants who are residents of the state of California.
We’re creating what’s next in online protection. As technologists, creatives, and people who thrive on looking forward, we make life online safe, so everyone can enjoy it with confidence—in all the ever-shifting forms it will take. Just as life online is full of possibility, life at McAfee is as well. You’ll have the freedom to explore challenges, take smart risks, and reach your potential in one of the fastest-growing industries in the world—backed by a team that supports and inspires you.
Offices: 6220 America Center Dr, San Jose, California 94089, US
