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Full-time
high school, bachelor degree
Posted 15d ago
~40 hrs/week
Responsibilities
The Front Desk Agent serves as the primary point of contact for guests, managing check-ins, check-outs, and billing inquiries. They are responsible for maintaining guest records, resolving complaints, and coordinating with other hotel departments to ensure a high-quality guest experience.
Requirements
A high school diploma is required, while a degree in hospitality management and previous customer service experience are preferred. Candidates must possess strong communication skills and the flexibility to work shifts, including weekends and holidays.
Full job description
Description
Doubletree by Hilton is searching for a Front Desk Agent, where you’ll be the first point of contact for our guests! You’ll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you’re passionate about hospitality and enjoy interacting with people, this position offers an exciting opportunity to make a positive impact on our guests’ experiences.
Where you can make an impact:
Greet and check in guests, ensuring a smooth and welcoming arrival experience.
Manage guest check-outs and handle billing inquiries.
Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
Maintain accurate guest records and manage reservations through the property management system.
Address and resolve guest complaints or concerns promptly and professionally.
Assist with concierge services, including activity reservations and local recommendations.
Ensure the front desk area is clean and organized at all times.
Collaborate with housekeeping and maintenance teams to meet guest needs.
Handle cash and credit transactions accurately.
Participate in team meetings and training sessions to enhance service delivery.
Requirements
Education/Formal Training:
High school diploma or equivalent required; degree in hospitality management preferred.
Experience:
Previous experience in a front desk or customer service role preferred.
Familiarity with property management systems is a plus.
Knowledge/Skills:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Customer-focused mindset with a passion for providing outstanding service.
Ability to handle cash and process transactions accurately.
Basic computer proficiency, including MS Office and reservation software.
Flexibility to work shifts, including weekends and holidays.
Must be able to travel to The Springs Resort & Spa.
The DoubleTree by Hilton San Antonio Airport hotel is conveniently located two miles from San Antonio International Airport (SAT) and provides easy access to downtown San Antonio, the Alamo, North Star Mall, the famous River Walk and numerous dining options. Experience the Alamo City’s vibrant culture and see why we’re one of the most popular destinations in Texas.
Amenity's include Starbucks, Asado Bar and Lounge, Asado Restaurant, 17,000 sq. ft. of renovated meeting space, valet parking, and complimentary airport shuttle.
We offer contemporary guest rooms with complimentary WiFi and amenities for work and relaxation. As part of a recent $15 million renovation, guest rooms now offer a sleek, modern look.