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$73k–$78k/yr
Full-time
bachelor degree
Paid time off, 401k with company match, Company sponsored life insurance, Medical plan, Dental plan, Vision plan
Posted 4d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
The Commercial Services Analyst acts as a liaison between commercial and operations teams to support financial and operational activities. They are responsible for driving process improvements, managing contract compliance, and generating data-driven insights to enhance customer service levels.
Requirements
Candidates must have a Bachelor's degree or equivalent experience and a minimum of 3 years in sales, airline, or airline catering. Proficiency in Microsoft Excel and strong project management skills are required, along with the ability to obtain AOA access.
Full job description
We’re looking for motivated, engaged people to help make everyone’s journeys better.
The Commercial Services Analyst acts as a liaison between the commercial teams and operations teams, specific to operational and financial activities. This role will support the commercial services organization through change management, issue resolution, financial and operational analysis, along with pricing strategy and billing validation. This position will conduct analytics of current process & data, driving insights to identify opportunities to improve.
Supports the Company’s Commercial Services strategy by enhancing customer experience through collaboration and coordination with the internal functional teams.
Assists the Commercial Services Manager in executing Commercial Services initiatives to support the customer and business unit’s goals (financial, quality, production, customer service, operational efficiency, etc.).
Establishes and maintains communications with all levels of Airline/non-Airline teams and the Company’s internal functions which impacts customer relationships.
Ensures contract compliance with all customer and airline service requirements.
Actively involved in the day-to-day activities specific to administrative operational aspects of customers
Distributes and communicates customer data impacting operations and internal departments
Identifies and develops key standard processes, across all customers, with focus on efficiency and synergy
Participates in key projects and initiatives that are designed to improve customer services levels, internal response times, and financial execution.
Leverages technical skills to develop streamlined processes, ultimately leading to increased productivity, efficiencies and financial performance
Analyzes data, generates reports, and makes recommendations on trends, processes and procedures
Engage with internal departments to identify key initiatives, and leverages internal resources, structure and processes to drive improvements
Supports and sustains operational and financial execution
Identifies key data sources, and facilitates the flow of information throughout the organization, ensuring timely and accurate outputs
Qualifications
Education:
Bachelor’s Degree or relevant, equivalent work experience in Sales and Service is required
Work Experience:
Minimum 3 years of experience in Sales, airline and/or airline catering required
Previous project management experience preferred
Experience in a food related industry is preferred with exposure to multi-ethnic cuisines.
Experience working with international clients is advantageous to the position.
Technical Skills: (Certification, Licenses and Registration)
Large scale catering operations or logistics, airline catering experience preferred
Sales and/or customer service experience
Able to shift roles and responsibilities as business needs change.
Able to work effectively in a team environment.
Able to find innovative ways to solve problems
Language / Communication Skills:
Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing with senior executives. Fluency in a foreign language is beneficial to the position, however not mandatory.
Job Dimensions
Geographic Responsibility: US
Type of Employment: Full Time
Travel %: Willing to travel domestically and internationally as required.
Domestic and International customer experience in an operational setting
Combination of office and field (kitchen/CPU/supplier) work
Budget / Revenue Responsibility: (Local Currency)
Organization Structure
Direct Line Manager (Title): Sr. Manager, Commercial Services
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: N/A
Number of Dotted Line Reports: N/A
Estimated Total Size of Team: 2-5
gategroup Competencies Required to be Successful in the Job:
Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:
Excellence
We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Passion
Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
Responsibility
We care about what we do, and we understand the impact we have on others and the planet.
We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
Respect
Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
Shaping the future of Inflight Hospitality.
At gategroup, we are the global leader in airline catering, retail-on-board, and hospitality services, enhancing the passenger experience at 35,000 feet and beyond.
Headquartered in Zurich, Switzerland, our footprint spans over 200 operating units across 60+ countries and territories, making us the most extensive catering network in the aviation industry. Every day, we proudly serve millions of travelers, partnering with the world’s top airlines to deliver memorable culinary moments and seamless retail experiences.
Driven by innovation, advanced technology, and operational excellence, our teams design and deliver premium food and service solutions tailored to the dynamic needs of modern air travel.
From gourmet meals to intelligent retail programs, our mission is simple:
To elevate every journey.