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The specialist manages labor and employee relations strategies, including the administration of collective bargaining agreements and the resolution of grievances. They utilize data analytics and project management to strengthen labor-management relationships and prepare cases for arbitration.
Requires a Bachelor's degree with 5+ years of experience or a Master's degree with 3+ years of experience in labor relations or HR operations. Preferred qualifications include professional certifications like SHRM or PHR and experience with HR case management systems.
The Labor Relations Specialist supports the organization’s labor and positive employee relations strategy by assisting in the preparation for and administering collective bargaining agreements and creating and executing positive employee relations strategies. Working closely with HR partners, operations leaders, and legal counsel, the Specialist applies data-driven insight and disciplined project management to strengthen labor-management relationships and advance a positive employee relations environment. This is a remote-eligible role with approximately 25% travel.
Project Management
• Plan, coordinate, and execute labor relations & positive employee relations initiatives and cross-functional projects, managing scope, timelines, milestones, and stakeholders.
• Maintain project documentation, track deliverables, and report progress and risks to leadership.
• Coordinate resources across HR, legal, and operations to ensure timely completion of labor relations priorities.
Data Analytics
• Collect, analyze, and interpret labor relations - grievance volumes, arbitration outcomes, case cycle times, and union request for information trends — to identify patterns and inform strategy.
• Build and maintain reports, dashboards, and metrics that provide leadership with visibility into labor relations activity and risk.
• Translate analytical findings into actionable recommendations for HR and business leaders.
Labor Systems, Tools & Processes
• Administer, maintain, and continuously improve labor relations case management systems and supporting tools.
• Develop, document, and standardize processes, workflows, and templates to drive consistency and efficiency.
• Serve as a subject-matter resource on labor relations systems, ensuring data integrity and effective adoption.
Training & Development
• Develop and maintain training materials, toolkits, and job aids that support positive employee relations and labor relations activities across the organization.
Positive Employee Relations
• Promote a positive employee relations environment through proactive engagement, coaching, and manager enablement.
• Deliver training and guidance to managers on labor relations principles, contract administration, and constructive labor-management practices.
• Build and sustain productive relationships with union representatives, employees, and business partners.
Contract Administration
• Interpret, apply, and administer collective bargaining agreements (CBAs) and related policies.
• Advise managers and HR partners on contract language, compliance, and consistent application across the organization.
• Maintain contract records and support contract interpretation, clarification, and implementation.
Responding to Grievances
• Investigate, respond to, and resolve grievances across all steps of the grievance procedure.
• Gather facts, interview relevant parties, document findings, and prepare clear, well-supported written responses.
• Track grievance activity and partner with stakeholders to reach timely, fair, and consistent resolutions.
Preparing for Arbitration
• Prepare cases for arbitration, including evidence gathering, exhibit preparation, and case-theory development.
• Coordinate with legal counsel, identify and prepare witnesses, and organize case documentation.
• Support post-arbitration analysis and incorporate outcomes into future labor relations strategy.
Requests for Information
• Prepare responses to union requests for information, including position statements and supporting documentation.
• Partner with legal counsel and internal stakeholders to develop and execute response strategies.
• Monitor union request for information trends and recommend proactive measures to reduce exposure.
Required/minimum qualifications
Preferred Qualifications
Labor Relations IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
