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Patient Services Representative (Multiple Opportunities in Allegheny County)
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Full-time
high school
Posted 2d ago
~40 hrs/week
Responsibilities
The Patient Services Representative guides patients through the check-in process, collects payments, and verifies insurance benefits. They also manage patient registration information and coordinate scheduling for ancillary services.
Requirements
Candidates must have a high school diploma or equivalent and strong customer service skills. The role requires obtaining various criminal and child abuse clearances prior to the start date.
Full job description
UPMC is hiring Patient Services Representatives to support patient check-in at our hospitals and outpatient clinics in Allegheny County and Cranberry. Typically, schedules are Monday-Friday during daylight hours, however some schedules require evening and/or weekend availability. Apply today to talk more about what locations and schedules work best for you.
Whether you are a seasoned professional or looking to start a new healthcare career, the Patient Services Representative position is a great opportunity for you! We are seeking candidates with strong customer service skills and a desire to enhance and create a positive experience during a patient's visit to UPMC.
Responsibilities:
Guide patient through the check-in process
Collect copayments and any other applicable patient payments
Confirm and/or update patient registration information
Schedule or connect the patient to resources to schedule for ancillary services at checkout
Assist patients in education of financial responsibility and connect them to advocacy resources as needed
Confirm/verify insurance benefits with the appropriate carrier
Completion of high school diploma or equivalent is required.
Licensure, Certifications, and Clearances:(to be acquired after offer acceptance and before the start date – we will provide instructions on how to obtain):
Act 34 Criminal Clearance
Act 33 Child Abuse Clearance
Act 31 Child Abuse Recognition and Reporting Training
Act 73 FBI Clearance
UPMC is an equal-opportunity Employer/ Disability/ Veteran
At UPMC, we strive to ensure that diversity, inclusion, dignity, respect, and cultural awareness is at the core of everything we do. By fostering an environment where every member of our team has a voice, regardless of race, ethnicity, gender identity, sexual orientation, faith, age, or culture, we aim to emphasize a simple point: who you are is important, and who you are has a place at UPMC.
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
Offices: US Steel Tower, 600 Grant Street, Pittsburgh, PA 15219, US
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