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Full-time
high school, professional certificate
Posted 27d ago
~40 hrs/week
Responsibilities
Perform scheduled and remedial break-fix service on UPS, Power Distribution Units, and Battery systems for the Edge market segment. Maintain high customer satisfaction through effective communication and timely technical resolution of equipment issues.
Requirements
Requires a high school or vocational diploma with 0-2 years of industry experience or 2-4 years of related military technical experience. Must possess a valid driver's license and be capable of lifting up to 75 pounds.
Full job description
The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our “Edge” market segment, including retail, financial, and municipal customers.
RESPONSIBILITIES:
ROLE
Perform service tasks as assigned and as per company policies and procedures
Capable of working under direct supervision or independently based upon training completion
Render on-site and phone assistance to customers
Communicate with Technical Support on technical or procedural issues
Implement Field Change Notices per published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY
Operate in a safe manner in accordance with published safety guidelines
Maintain and operate company vehicle in accordance with local laws and company policy
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel.
ADMINISTRATION
Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines
Maintain individual inventory and perform cycle counts in accordance with company policy
Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies
CUSTOMER SATISFACTION
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates per company guidelines
Attend Customer Meetings as required
PERFORMANCE
Maximize productivity by combining service opportunities
Complete all technical and administrative work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate per company guidelines
Perform inventory cycle counts per company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
QUALIFICATIONS
Experience (one or more of the following)
ASEET or AMEET, or progress towards, is preferred
High School or Vocational School Diploma
2-4 years military experience in a related technical field
0-2 years of relevant industry experience
Interpersonal and Administrative Skills
Communicate professionally and respectfully in both written and verbal forms
Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
Collaborative with peers, customers, suppliers, and leadership
Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion
Technical skills
Make basic site evaluation skills to include: environmental temperature, and general operating conditions
Familiarity with electrical / electronic test equipment and fundamentals
Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks
Employ elementary fix/repair techniques based on directed supervision
Complete service tasks and return unit to full operating conditions based upon directed supervision
Summarize and report all work related tasks performed in written and verbal form
Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)
WORKING CONDITIONS:
Travel is required
Flexible schedules (weekends, evenings, and holidays)
Valid driver’s license
Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.
PHYSICAL REQUIREMENTS:
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
Related keywords
UPSPower Distribution UnitsBattery SystemsField ServiceBreak-fixEdge MarketElectrical Test EquipmentPPEASEETAMEETTechnical SupportPreventative MaintenanceVertivSite EvaluationTechnical Documentation
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Columbus, OH
LinkedIn followers
640,804
Total funding
$5.8B
Vertiv is a global leader in critical digital infrastructure for applications in data centers, communication networks, and commercial and industrial environments.
As businesses, industries, and communities become more connected, we pioneer and deliver end-to-end power and cooling technologies to help our customers stay resilient, optimized, and future-ready.
With our industry-leading innovative technologies and global services network, we are fueling the revolution of the digital world - keeping technology ecosystems running efficiently and without interruption.
Vertiv is supercharging data’s potential; accelerating the pace of technology, raising the bar for accelerated compute and redefining the limits of densification.
The world depends on data we power and cool™
Offices: 505 N. Cleveland Ave., Westerville, Columbus, OH 43082, US · 29/F Orient Square Bldg, F. Ortigas Jr. Road, Pasig City 1600, PH · Fraser Road, London, England, GB · 1300 Concord Terrace, Suite 400, Sunrise,, FL 33323, US · Bologna, Italy 40023, IT
Thermal ManagementIT ManagementPower ManagementUnified InfrastructureSoftwareServices and ConsultingData CentersCommunication Networksand Commercial and Industrial EnvironmentsEnergy Management