About Us: Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven pla…
Skills: Communication Skills, Organizational Skills, Multi-tasking, Attention To Detail, IT Proficiency
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Nottingham, England, United Kingdom · On-site
Mid level
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Nottingham, England, United Kingdom · On-site
$8/hr–$12/hr
Entry level
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Nottingham, England, United Kingdom · On-site
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Turner & Townsend
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Nottingham, England, United Kingdom · On-site
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Customer Assistant - Fashion, Home & Beauty - Nottingham
Nottingham, England, United Kingdom · On-site
Entry level$1.1B raised
Work Pattern Sunday 11:00 - 5:00 Monday 2:00 - 7:00 Friday 2:00 - 7:00 Saturday 2:00 - 7:00 Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering s…
Skills: Customer Service, Style Advice, Sales Driving, Digital Literacy, Teamwork
Customer Assistant - Fashion, Home & Beauty - Nottingham
Nottingham, England, United Kingdom · On-site
Entry level$1.1B raised
Work Pattern Sunday 11:00 - 5:00 Monday 2:00 - 7:00 Wednesday 2:00 - 7:00 Saturday 2:00 - 7:00 Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in deliverin…
Skills: Customer Service, Style Advice, Sales, Digital Literacy, Teamwork
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Full-time
Competitive Salary, Pension, 20 Days Holidays (increasing up to 30), Internal Growth Opportunities, Innovation and Collaboration Culture
Posted 32d ago
~40 hrs/week
Responsibilities
Support existing customers with queries and payment plan management using Salesforce CRM. Manage sensitive customer issues and provide proactive solutions to achieve positive outcomes for vulnerable customers.
Requirements
Requires strong verbal and written communication skills, organizational ability, and proficiency in IT. Experience in financial services, call centers, or using Salesforce is highly desirable.
Full job description
About Us:
Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.
To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.
We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers.
Join us as we change the way employees, customers and shareholders succeed together.
About You:
We are looking for the next generation of Customer Services Assistant to join one of the most important departments at Propel Holdings. You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self-starter, and enjoy wearing multiple hats in a fast-growing fintech environment.
Responsibilities:
The role is focused on supporting our existing customers with a wide range of queries & payment plan support. You will engage directly with our customers through multiple different channels and manage customer relationships through our easy-to-use Salesforce CRM.
The right candidate will be someone who wants to make a difference to people, you would be good at listening and won't feel the need to pass judgment. You will be comfortable offering solutions and being proactive, doing your best to find the best outcome for our customers, understanding that we can always go the extra mile to help, sometimes, vulnerable customers. You will be expected to discuss sensitive customer issues, confidently manage customer expectations, and provide positive outcomes wherever possible.
Requirements:
Strong communication skills both verbal and written
Excellent organisational skills and can multi-task
Good attention to detail
Positive attitude, with a strong sense of pride in your work, and happy to be part of a team.
Proficient IT skills
Desirable:
Financial services background
Experience dealing with vulnerable customers
Call centre experience
Salesforce background
Shift Pattern:
Week 1: Monday to Saturday, 8:00 AM - 4:00 PM (working from home on Monday, Friday, and Saturday).
Week 2: Monday to Friday, 8:00 AM - 2:30 PM (working from home on Monday and Friday).
Week 3: Monday to Friday, 10:00 AM - 6:00 PM (working from home Monday to Friday).
This structure ensures we maintain a balance between in-office and remote work, fostering productivity and teamwork.
Benefits to Joining Propel
Competitive salary
Pension
20 days holidays, increasing by 1 day per year (up to 30)
Growth and opportunity – we pride ourselves on promoting from within
Incredible company culture
A culture that values innovation, collaboration and continuous improvement.
Our Culture
Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth.
Equality, Diversity & Inclusion
Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity is powerful.
Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.
The fintech platform building a new world of financial opportunity.
Industry
Financial Services
Company size
201-500 employees
Headquarters
Toronto, Ontario
LinkedIn followers
39,523
Total funding
$801M
Propel’s (TSX: PRL) operating brands — CreditFresh, MoneyKey, Fora Credit, and QuidMarket — facilitate access to credit for consumers underserved by traditional financial institutions. Through its AI-powered platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. The result is better products and an expanded credit market for consumers while creating sustainable, profitable growth for Propel. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over two billion dollars in credit. At Propel, we are here to change the way customers, partners and investors succeed together. Learn more at propelholdings.com
Offices: 69 Yonge St, 1500, Toronto, Ontario M5E 1K3, CA · Toronto, CA