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Full-time
25 Days Holiday, Bank Holiday Allowance, Length Of Service Holidays, Birthday Day Off, Paid Volunteering, Discretionary Bonus Scheme
Posted 26d ago
~40 hrs/week
Responsibilities
Assist the Store Manager in daily operations to achieve sales targets and KPIs while coaching the team to deliver best-in-class customer service. Drive community engagement through local partnerships and in-store events to establish the store as a community hub.
Requirements
Proven experience managing teams within a premium apparel brand with strong commercial awareness and visual merchandising skills. Must share a passion for the ocean and environmental protection and have the legal right to work in the UK.
Full job description
ABOUT THE ROLE
We have an exciting opportunity for retail professionals to join the Finisterre team at our new Newcastle store.
The role of Retail Assistant Manager is an important management step on our retail development path. Deputising for the Store Manager as required, you will assist in the day to day running of the store to deliver agreed targets and KPI’S. Assisting with the coaching and development of the team to achieve best in class customer service and retail operations.
KEY RESPONSIBILITIES
Customer Experience
Demonstrate and influence others on how to deliver an engaging and experiential customer service.
Ensure store team are set up to educate and guide customers in making the right purchase, ensuring they are fully versed in customer facing operations.
Keep up to date with seasonal product range and ensure that all store team have adequate product knowledge training and are fully informed on the current range.
Work with store manager to build community relationships within stores local area and look for opportunity to collaborate with like minded associates.
Work with the store manager and marketing team to deliver successful & engaging store events.
Commercial
Share ownership of the stores performance, understand and communicate the store targets and future plans with the team.
Review and analyse RCA report, implement commercial changes in order to drive more sales.
Keep up to date with the trading calender, support manager with planning and preparation for any seasonal or promotional launch activity.
Communicate with manager and merchandising team making sure we gain the most opportunity through stock.
Understand the overall company strategy and how the retail goals fit into the overall direction
Community
Support building genuine relationships with customers and local community champions (surfers, swimmers, creatives, activists) who share our values.
Assist and deliver in-store community events and activations (screenings, talk nights, workshops), helping to ensure every experience is authentic and connection-led.
Help nurture local partnerships with surf clubs, swim groups, environmental and creative organisations.
Champion the store as a community hub, welcoming ocean enthusiasts and supporting activity that drives quality footfall through events and word-of-mouth.
Operations
Work with Manager to ensure the store is staffed efficiently reflecting the trade patterns of the store and taking into account productivity and cost.
Train all staff on all stock handling processes and procedures ensuring accuracy in any stock movements.
Ensure store teams have adequate training on all retail operations and is up to date, communicating any changes made from HO.
Support manager with implementing high standards of visual merchandising and store presentation.
Assist with managing the health & safety for the store, ensuring all checklists are completed and store is compliant at all times.
People
Proudly represent Finisterre and ensure the brand story and company values are being championed through the store team.
Ensure adequate training has been rolled out to the store team, supporting all team members to reach their full potential.
Maintain an open and positive relationship with Store Manager, adopt the responsibilities of store manager in their absence.
Maintain good communications and relationships with all the department teams at Wheal Kitty, visit and attend meetings at WK where necessary.
Assist manager with recruiting the best team for the brand and store.
KPIs
Annual sales & contribution targets
ATV
Conversion
Customer satisfaction
WHAT YOU’LL BRING TO FINISTERRE
You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
You like to lead by example, motivating and supporting others.
You are a people person, building positive relationships with both customers and your retail team.
You pay attention to detail, take pride in delivering tasks accurately and to a high standard.
Proven experience managing a team within a premium Apparel brand who share Finisterre’s brand ethos
Be commercially aware and possess in depth experience of working towards KPIs
Visual merchandising skills
Competent with Excel, Word and Office Outlook
Motivates and coaches others to be the best they can be.
Good communicator between management and retail team.
Passion, energy and aspiration in line with Finisterre products, brand and customers
Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.
WHAT YOU’LL RECEIVE FROM FINISTERRE
We are offering a full time, permanent contract, based at our Newcastle Store. We’ll invest in you with a competitive salary of £29,536 per annum.
But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:
25 days holiday per year, plus an allowance of up to 8 UK bank holidays (pro rata for pat time employees)
Additional holidays for length of service
Your birthday day off
Up to 3 days of paid volunteering per year – we will support you in giving back to communities and causes
A discretionary bonus scheme, based on store performance
A pension scheme with Nest
60% product discount for personal and gift use
30% Friends and Family product discount
A uniform allowance to help you represent the Finisterre brand with confidence and authenticity on the shop floor
Enhanced Family Leave policies to support you in growing your family
Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks
Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
Regular team social and training days
Various discounts from our B Corp community
Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
Sea Tuesday companywide updates
And so much more!
Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.
Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Finisterre designs functional product for those that share a love of the sea.
Industry
Retail
Company size
51-200 employees
Founded
2003
Headquarters
St Agnes, Cornwall
LinkedIn followers
40,380
Total funding
$11M
For those who share our love of the sea.
Proudly #BCorp
It started in 2003 in a flat above a surf shop with an innovative fleece that was designed to keep out chill winds and warm up cold bodies. Since these early days, driven by those who have jumped on board, supported by our customers and suppliers, the brand and product has widened beyond these original beginnings. Yet from our cliff top workshop in St. Agnes, we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment and people.
The name of one of the most rugged headlands that bravely bears the full brunt of the North Atlantic gales, and a former shipping forecast area, Finisterre literally means end of the earth or land’s end. The place where land ends has intrigued man for centuries, fostering both a real and a romantic relationship with the sea; a relationship that runs deep in our narrative.
Since day one we have taken a pioneering approach to making better and more sustainable product, challenging and innovating, seeking alternatives to what has gone before. We’re committed to making informed decisions about our impact on the environment and are constantly trying to push boundaries to make the best product we can. In our eyes this is gear that will be with you the longest; and the longer you have it, the more attached to it you become.
For all media requests regarding the Finisterre brand, products and environmental efforts, please contact: [email protected]
Offices: Finisterre, Unit 6, Wheal Kitty Workshops, St Agnes, Cornwall TR5 0RD, GB
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