Nashville, Tennessee, United States · On-site
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Nashville, Tennessee, United States · On-site
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Nashville, Tennessee, United States · On-site
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Nashville, Tennessee, United States · On-site
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Provide administrative and operational support for client growth initiatives, including the Clients of Focus Program and client feedback mechanisms. Coordinate agendas, track key metrics, and maintain resources to align client-focused initiatives with firm goals.
Requires a four-year college degree, preferably in communications or marketing, and experience in client experience or business development. Preference is given to candidates with professional services or law firm experience and proficiency in the MS Office Suite.
POSITION: Client Experience & Value Coordinator
FLSA STATUS: Non-Exempt
DEPARTMENT: Marketing & Business Development
SUPERVISOR: Director of Client Experience & Value
Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC has an opening for a Client Experience & Value Coordinator in its Nashville, TN office.
The Client Experience & Value Coordinator provides administrative and operational support for client growth initiatives, including the Clients of Focus Program and client feedback, as well as client experience efforts, including client experience training and client journey mapping. This role tracks and maintains key client activity, metrics, plans, materials, and updates; coordinates agendas and action items; supports collaboration across Client Experience & Value, Marketing and Business Development, Client Solutions and Innovation Group, and other business services departments; and helps ensure client-focused initiatives are organized, timely, and aligned with the Firm’s BakerVision goals.
Essential functions are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.
Provide administrative support to the Clients of Focus Program and related organic growth initiatives.
Provide administrative support to client experience efforts.
Normal office environment with little exposure to excessive noise, dust, extreme temperatures and the like.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
All employees are required to comply with BDBCB's information privacy and security requirements including its acceptable use policy. Such requirements are dictated by laws and regulations, by professional standards and by the marketplace and are directly applicable to BDBCB as well as to BDBCB through its clients.
For 130 years, Baker Donelson has built a reputation for achieving results for our clients on a wide range of matters.
For 130 years, Baker Donelson has built a reputation for achieving results for our clients on a wide range of legal matters. While providing legal services is our focus, it is how we deliver them that sets us apart. Our goal is to provide clients with more than what they have come to expect from a law firm. Baker Donelson commits to a deep understanding of a client's business, to enable us to anticipate clients' needs and assist in their decision making processes. Because we offer consistent, knowledgeable guidance based on their specific goals and objectives, clients view us as a valued business partner. This allows them to focus on the growth and success of their business, confident their legal issues will be handled by an attentive, responsive team. As one of the largest law firms in the U.S., Baker Donelson gives clients access to a team of more than 700 attorneys and public policy advisors representing more than 30 practice areas, all seamlessly connected more than 20 offices to serve virtually any legal and policy need. Clients receive informed guidance from experienced, multi-disciplined industry and client service teams. Our diversity and women's initiatives ensure diversity in our people, perspectives and experiences. Technology helps us operate more effectively and efficiently by providing instant access to client-specific information and other key resources. --- This Social Media Site is made available by the publisher for networking purposes only. By using this technology tool you understand that there is no attorney client relationship between you and Baker Donelson in this profile. The opinions expressed here do not constitute legal advice. Baker Donelson disclaims any and all legal responsibility and liability for any personal comments posted on this site. This Social Media Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
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