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The Branch Operations Manager is responsible for overseeing loan processing, compliance, and audit activities while ensuring excellent customer service. They will coordinate with various teams to facilitate smooth operations and manage documentation effectively.
Candidates should have 4-6 years of relevant experience in operations management, particularly in loan processing and compliance. Strong skills in documentation, risk management, and customer service are essential.
Navigate to URL to fetch1. Loan Processing & Documentation
· Scrutinize and verify loan application documents for completeness and accuracy.
· Ensure timely login of files into the system and coordinate with credit and legal teams.
· Manage document collection, validation, and storage as per company policy.
2. Compliance & Risk Management
· Ensure adherence to internal policies, regulatory guidelines, and audit requirements.
· Monitor KYC compliance and flag discrepancies.
· Support internal and external audits with required documentation and clarifications.
3. Audit Responsibilities
· Maintain audit-ready documentation and records for all operational activities.
· Coordinate with internal audit teams during periodic and surprise audits.
· Address audit observations and ensure timely closure of audit points.
· Implement corrective actions and process improvements based on audit findings.
· Ensure branch operations are aligned with company’s SOPs and regulatory norms.
4. Customer Service & Coordination
· Act as a point of contact for customer queries related to documentation and disbursal.
· Coordinate with sales, credit, legal, and technical teams for smooth file movement.
· Ensure timely communication and updates to customers and stakeholders.
5. Disbursal & Post-Disbursal Activities
· Manage pre-disbursal checks and ensure compliance with sanction terms.
· Coordinate with central disbursal teams for timely fund release.
· Handle post-disbursal documentation, insurance, and registration follow-ups.
6. MIS & Reporting
· Maintain and update daily/weekly/monthly MIS for operational activities.
· Share reports with the Ops Head and other stakeholders as required.
· Highlight bottlenecks and suggest process improvements.
7. Team Support & Training
· Support junior team members in understanding processes and resolving issues.
· Conduct periodic training on documentation, compliance, and system updates.
job descriptions
Godrej is one of India’s most trusted brands serving over 1.1bn customers worldwide, every day. Godrej & Boyce, a Godrej group company, began it's journey in 1897 with the manufacture of high quality locks and continues with its outstanding engineering capabilities across diverse categories – from consumer goods and furniture, precision manufacturing and aerospace, infrastructure development, and industrial logistics to real estate and power distribution. At Godrej, we enable you to do work that’s good for you, your customers, your community and good for the people around you - essentially, work that you can be proud of.
Offices: Godrej & Boyce Mfg. Co. Ltd., Pirojshanagar, Vikhroli, Mumbai, Maharastra 400079, IN
