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Own the end-to-end voice technology stack, including the voice pipeline, telephony integrations, and commercial vendor relationships. Set the product strategy and roadmap to deliver high-quality AI-powered voice experiences for enterprise customers.
Requires 5+ years of product management experience in voice technologies, B2B SaaS, and native AI platforms. Must possess deep technical fluency in ASR, TTS, and telephony infrastructure like SIP or Amazon Connect.
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
This is not a coordination role. You will own ASAPP’s voice technology stack end to end — from the moment a call reaches our platform, through the agentic experience, and back to the caller. Voice is a load-bearing channel: if latency, transcription, or turn-taking break down, customers cannot deploy our solution in their call centers and deals do not close.
You will set and execute the strategy for the voice product surface — the voice pipeline (ASR, TTS, streaming, and the underlying model bets), our commercial relationships with voice technology vendors, and the telephony integrations that connect our solution to customers’ CCaaS stacks. You will work directly with engineering leads across these areas and will be the PM voice in conversations with customers, account teams, and executive stakeholders.
Our customers — airlines, large insurance companies, and other frontier enterprises — are agentifying their customer experience and call center operations, and want voice solutions that raise the bar for both their customers and their agents. The scope will evolve as our AI architecture evolves, so the strongest candidates will be comfortable shaping a moving target — and will bring the technical depth to anticipate what the right target is.
\nWhat You Will Do
You will own a set of interconnected product areas that shape our voice pipeline and be accountable for their strategy, roadmap, and outcomes. Below is what that looks like concretely.
We evaluate candidates against a set of principles. These are not interview talking points — they describe how PMs are expected to operate here every day.
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-SL1 #LI-Hybrid
AI-native® contact center. Give your customers more than conversation—give them fast, efficient resolutions.
ASAPP is an artificial intelligence solution provider committed to solving the toughest problems in customer service. Its AI-native Customer Experience Platform, powered by GenerativeAgent® integrates with existing systems and uses generative, personalized interaction to bring radical efficiency to every customer workflow. Because we automate what was previously impossible to automate, our AI-native® solutions deliver more than efficiency gains. They redefine the role of AI in the contact center and lay the groundwork for businesses to reimagine their customer experience delivery for the agentic enterprise. Leading enterprises rely on ASAPP’s generative and agentic AI solutions to dramatically expand contact center capacity and transform their contact centers from cost centers into value drivers. To learn more about ASAPP, visit www.asapp.com. If you are interested in working with us, please send an email to [email protected]. If you're interested in learning about our job opportunities, please reach out at [email protected].
Offices: One World Trade Center, 80th Floor, New York, NY 10007, US · 717 North Shoreline Boulevard, Mountain View, California 94043, US · 612 E Main St, Suite B, Bozeman, Montana 59715, US · 209-215 Dryden Rd, Room 327, Ithaca, NY, US · MG Road, 43, Residency Road, Bangalore, Karnataka 560025, IN
