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Lead and inspire the restaurant crew while ensuring a customer-first mindset and high-quality service. Manage operational tasks including food safety, cash handling, labor costs, and delivery accuracy.
Requirements
Candidates need leadership experience in fast-paced environments and a proven track record of outstanding customer service. Willingness to obtain Food Safety Supervisor and Responsible Service of Alcohol certifications is required.
Full job description
Job Description
At Guzman y Gomez, we believe in authentic flavours and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences.
Your role will include:
Team up with fellow managers to train, lead, coach and inspire your crew while keeping the energy high on every shift
Champion a “customer-first” mindset by delivering standout service to both new faces and regular guests
Maintaining high quality food safety, cash handling, cleaning and stock control
Be a proud ambassador of GYG by making sure all crew members live and breathe our values, policies and procedures
Communicate clearly and confidently with the restaurant team to keep everyone aligned
Be hands-on with managing labour and COGS to help drive a successful, profitable store
Oversee deliveries like a pro, ensuring orders are accurate and match invoices
We appreciate diverse experience, but specifically, we are looking for candidates who have:
Leadership or supervisory experience in a fast-paced environment
A track record of providing outstanding customer service
Completed or willingness to complete Food Safety Supervisor certificate
Completed or willingness to undertake Responsible Service of Alcohol course
Benefits of working with GYG:
So much! Check out some of the benefits below:
Fair pay in line with the Fast-Food Industry Award
Flexible rosters and employment stability
Free and comfortable GYG uniforms and exclusive merch
Discounted GYG meals
Comprehensive training and support to set you up for success
Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
An uncapped referral program! Bring your mates and earn $200 per successful referral
Team building activities and regular crew competitions
Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family
The chance to join our Hola Central team or become a Franchisee!
Click the "I'm Interested" button to express your interest in joining our team!
We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.
Related keywords
Food Safety SupervisorResponsible Service of AlcoholCOGSFast-Food Industry AwardHospitalityShift ManagementInventory ControlCustomer ExperienceLabor Management