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The Customer Care Agent will serve as the primary point of contact for customer queries across phone, email, and chat channels. They are responsible for resolving issues, maintaining high customer satisfaction scores, and ensuring accurate documentation of all interactions.
Candidates must possess fluent written communication skills in both English (C1) and Spanish (C2). Proficiency in Microsoft Office packages and a strong ability to work in a fast-paced, team-oriented environment are also required.
UNIQLO is a brand of Fast Retailing Co, Ltd, the fastest growing of the top three fashion retailers in the world. Through our LifeWear philosophy, we are reimagining everyday clothing - simple, high-quality pieces created to make everyone’s life better. While born in Japan, we now have more than 2,500 stores worldwide and are expanding fast across the UK and Europe – it’s never been a more exciting time to join us.
We are currently recruiting for a Customer Care Agent on a Fixed Term contract who is a fluent Spanish speaker. This role is based in our London, Regent Street office where you will report to the Customer Services Manager as well as the Country Market Leader.
Start Date: Monday 7th September 2026
Monday to Sunday: 7.5 hours per day, 37.5 hours per week.
Operating hours: 07:00-20:00
Please note that the hours listed above represent the start and end times, with shifts scheduled within this timeframe. Hours are subject to change depending on business needs, seasonality and other country market requirements; any changes outside of these hours will be communicated and confirmed.
Hybrid working: minimum of 3 days per week in our Regent Street office and 2 days working from home
Please note that the above working arrangements are subject to change depending on business needs, seasonality, and other country market requirements. Scheduled training sessions are to be attended in the office and are not included as part of the 3 in-office days per week.
Provide a first-line response and be the point of contact for all customer queries.
Own and drive resolution through our Voice (Phone), Email, and Chat channels with internal and external customers.
Primarily responsible for answering customer inquiries for all contact channels for your assigned language market, and supporting other markets where required.
Respond to all inbound contacts adhering to set targets (daily, weekly, and monthly).
Review and analyze contact drivers to fully understand our customer needs.
Achieve top-quality Customer Satisfaction/Quality scores.
Update all system notes at the end of the customer interaction, ensuring they meet the customer service centre's required standards.
Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
Provide translations and feedback to improve our standard responses.
Demonstrate ‘Role Model’ behaviours by engaging and supporting your colleagues to create a respectful and positive working environment.
Adopt a professional and friendly manner in all interactions with internal and external customers.
Ensure compliance with all applicable regulations. This will include but is not limited to all GDPR guidelines.
Provide support & assistance to your Line Manager with additional requested tasks.
Must have strong written communication skills in English (C1 level minimum) and Spanish (C2 level minimum) to understand and respond to customer issues
Computer literate in all Microsoft packages (Outlook, Excel, PowerPoint)
Organised, with a high sense of priority
Comfortable working in a fast-paced environment
Good levels of numeracy, accuracy, and attention to detail
Strong work ethic, can work independently, and enjoys working as part of a team
Passionate about our brand and customer service
Excellent interpersonal skills and the ability to build and maintain strong relationships
26 days of paid leave per holiday year + 8 bank holidays pro rata
Staff Discount 30%
Employee Assistance Programme
Private Medical Care (optional)
Private Pension Scheme (optional)
Travel to work loan scheme
Hybrid working, 2 days from home, 3 days in the office
Social events throughout the year
Seasonal Sample Sales
Volunteer Day – twice a year
Great Location - Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops restaurants/bars/cinema and gyms
APPLY NOW!
UNIQLO is an inclusive employer, and welcomes applications from all backgrounds regardless of age, race, gender, sexual orientation, disability or other characteristics.
We are dedicated to safeguarding your privacy and personal information; please refer to our privacy policy for details on our recruitment process.
All official UNIQLO job postings will redirect you to our official careers page on Workday for application submission. The only exception is for roles advertised in Germany via the HeyJobs platform.
UNIQLO takes recruitment security seriously and is committed to protecting the process from misuse. Stay alert and apply only through verified sources.
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Changing clothes. Changing conventional wisdom. Change the world.
About UNIQLO LifeWear Apparel that comes from the Japanese values of simplicity, quality, and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, more lightness, better design, and better comfort to people’s lives. About UNIQLO and Fast Retailing UNIQLO is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo, Japan. UNIQLO is the largest of eight brands in the Fast Retailing Group, the others being GU, Theory, PLST, Comptoir des Cotonniers, Princesse tam.tam, J Brand and Helmut Lang. With global sales of approximately 2.77 trillion yen for the 2023 fiscal year ending August 31, 2023 (US $18.92 billion, calculated in yen using the end of August 2023 rate of $1 = 146.2 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer. UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has a total of more than 2,400 UNIQLO stores across the world, including Japan, Asia, Europe, and North America. The total number of stores across Fast Retailing's brands is now close to 3,600.
Offices: UNIQLO CITY TOKYO, 1-6-7 Ariake,Koto-ku, Tokyo, JP · Midtown Tower, Akasaka 9-7-1, Minato-ku, Tokyo, JP · 10717‐1 Sayama, Yamaguchi City, Yamaguchi, JP · 311 Oxford Street, London, England W1C 2HP, GB · 103-113 Regent Street, London, England W1B 4HL, GB
