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Full-time
Flexible work location, Work from home options
Posted 4d ago
Apply by Aug 15
~40 hrs/week
Remote in United Kingdom
Responsibilities
The role involves building strategic relationships with C-suite executives to drive product adoption and business outcomes through AI and digital transformation. You will lead complex customer success plans and act as a primary advocate to ensure seamless cross-functional collaboration.
Requirements
Candidates must have extensive experience in customer success or enterprise transformation, specifically managing complex strategic accounts. Proficiency in Atlassian solutions, executive presence, and experience with deal qualification frameworks like MEDDPICC are required.
Full job description
Overview
Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This role is required to be performed from the UK.
Responsibilities
Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys.
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams.
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion.
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders.
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations.
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams.
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience.
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value.
Qualifications
Experience in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers.
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers.
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention).
Experience with AI and digital transformation in enterprise environments.
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices.
Proficiency with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools.
Excellent problem-solving, communication, and stakeholder management skills.
Experience with Atlassian-powered solutions, ITSM certification, experience with MEDDPICC or similar deal qualification frameworks.
Our mission is to help unleash the potential of every team.
Industry
Software Development
Company size
10,001+ employees
Founded
2002
Headquarters
Sydney, NSW
LinkedIn followers
2,609,007
Total funding
$50M
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone.
From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices.
Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time.
With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software.
We believe the power of teams has the potential to change the world — one that is more open, authentic, and inclusive.
Offices: Level 6/341 George St, Sydney, NSW 2000, AU · Singel 236, Amsterdam, Holland 1016 AB, NL · 465 Pine St, Level 13, San Francisco, California 94104, US · 816 Congress Ave Suite 1800, Austin, TX 78701, US · 321 E Evelyn Ave, Mountain View, California 94041, US