Jobs in Leeds, United Kingdom (Now Hiring) — 1,736 open at 410 companies — Page 86
Vintage.com
Dutch Cx Team Lead
Leeds, England, United Kingdom · On-site
$34k–$38k/yr
Mid level
Dutch Cx Team Lead Department: Customer Experience Employment Type: Full Time Location: Trimble Offices, Morley Compensation: £33,600 - £38,000 / year Description About the role: As a Team Leader – Dutch Speaking, you wi…
Company Description Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our…
Company Description Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area arou…
Company Description Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area arou…
Company Description Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area arou…
Skills: Team Leadership, Customer Service, Shift Coordination, Conflict Resolution, Attention To Detail
Company Description Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area arou…
Company Description Join us at Farmhouse Inns, where we’re big on quality as we are with our portions, which is why our carveries slow-roast our meats for 14-hours, freshly prepare our veg, create fluffy, handmade Yorkie…
Skills: Team Leadership, Food Preparation, Cooking, Food Presentation, Kitchen Hygiene
Company Description Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area arou…
Company Description Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area arou…
Arla is the UK’s largest dairy, farmer owned and the creator of household favourite brands such as Cravendale, Anchor, Lurpak & Castello plus many many more. Arla Foods Stourton have an exciting opportunity in their QEHS…
Skills: Environmental Health and Safety, Internal Auditing, Behavioural Safety, ISO 14001, Leadership
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a uni…
Gas Technical Auditor Leeds Office Full Time Are you an experienced gas engineer looking to utilise your skills in an office environment? OR got previous experience as Technical Gas Auditor and looking for a new challeng…
Skills: Gas auditing, Technical support, Compliance, Customer service, Desktop auditing
Engineer Scheduler Leeds Office Full Time Job Summary: We’re looking for a driven and passionate Engineer Scheduler to join our growing team at Zuno. You’ll play a key role in our continued growth, working closely with e…
Skills: Diary management, Workload management, Communication, Relationship building, Problem solving
Paralegal - Corporate Insurance and Risk Department: CSG - Corporate Insurance and Risk (Retail / Transport / Leisure / Construction) Employment Type: Permanent Location: Leeds Description We have a new and exciting oppo…
Skills: Motor litigation, Claims handling, Personal injury, Litigation, Legal research
Company Description Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way business…
Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturin…
Skills: Compliance Auditing, ISO 9001, Environmental Compliance, Root Cause Analysis, PRN Compliance
Impact HR
HR Consultant
Leeds, England, United Kingdom · Hybrid
$46k/yr
Senior
HR Consultant Location: Remote, in the Leeds / North region (requirement for travel) Reports to: Regional Manager Salary: £40,000 pa dependant on experience (OTE up to £46,000 pa) Join a growing team making a real impact…
Company Description Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way business…
Skills: Sql Server, Analysis Services, Reporting SSRS, Power BI, Azure
Azure Cloud Engineer Application Deadline: 31 July 2026 Department: Information Technology Employment Type: Permanent - Full Time Location: Leeds Office, United Kingdom Reporting To: Group Operations & Architecture Manag…
Skills: Azure Cloud Architecture, Landing Zone Design, Infrastructure as Code, Terraform, Bicep
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge …
Skills: Performance Management, Analytical Skills, Attention To Detail, Organizational Skills, Communication Skills
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$34k–$38k/yr
Full-time
Posted 72d ago
~40 hrs/week
Responsibilities
Lead and develop a multilingual support team to deliver exceptional customer service across various digital and voice channels. Manage team performance, resolve escalated queries, and drive continuous improvement in service workflows.
Requirements
Requires fluency in Dutch and at least one year of leadership experience in a customer-facing environment. Candidates must demonstrate a strong ability to coach teams and meet strict KPIs and SLAs.
Full job description
Dutch Cx Team Lead
Department: Customer Experience
Employment Type: Full Time
Location: Trimble Offices, Morley
Compensation: £33,600 - £38,000 / year
Description
About the role: As a Team Leader – Dutch Speaking, you will lead and develop a team of support agents, ensuring excellent customer experiences across multiple channels including phone, email, WhatsApp, webchat, and social media. You will manage team performance, coach colleagues, resolve escalated queries, monitor KPIs, and drive continuous improvement while fostering a high-performing and positive team environment. Getting Started…
Learn our tone of voice, systems, and customer service processes.
Shadow experienced colleagues to understand customer journeys, workflows, and best practices.
Gain confidence leading a team and handling escalated customer interactions.
Establishing Your Impact…
Independently manage team performance and operational workflows with professionalism and accuracy.
Resolve escalated queries fairly and efficiently, setting a high standard for your team.
Coach and mentor team members to achieve high-quality service and KPIs.
Build trust with colleagues and customers through clear, timely, and accurate communication.
Driving Excellence…
Take ownership of team performance, KPIs, and service outcomes.
Continuously identify and implement improvements in workflows, training, and customer service processes.
Foster a high-performing, engaged, and motivated team culture.
Key Responsibilities
Key Goals & Objectives:
Lead a multi lingual team to deliver exceptional customer service across all channels.
Resolve escalated complaints and complex queries effectively and empathetically.
Ensure team meets and exceeds KPIs for quality, efficiency, and customer satisfaction.
Collaborate with internal stakeholders to achieve business objectives and ensure a seamless customer journey.
Develop, coach, and support team members to reach their full potential.
Key Responsibilities:
Lead, motivate, and coach a team of Italian and Dutch-speaking support agents.
Manage team performance, SLAs, KPIs, and adherence to policies.
Oversee scheduling, workloads, and team workstreams.
Handle complex or escalated customer interactions efficiently.
Support recruitment, onboarding, and development of new team members.
Collaborate with internal teams to ensure smooth handovers and aligned customer support.
Promote team engagement, wellbeing, and continuous improvement initiatives.
Skills, Knowledge and Expertise
Fluency in Dutch (written and spoken).
Minimum 1 year of leadership experience in a customer-facing or support environment.
Strong customer service focus and ability to manage escalated complaints.
Proven ability to coach, mentor, and develop diverse teams.
Knowledge of HR policies and procedures.
Data-driven, with excellent attention to detail.
Resilient, adaptable, and positive attitude.
Strong technology and system skills.
Ability to consistently meet KPIs, objectives, and SLAs.
Desirable Skills & Experience:
Experience in sales-driven support teams with high-value targets.
Familiarity with CRM systems.
Experience managing inbound and outbound operations.