Hull, England, United Kingdom · On-site
Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturin…
Skills: Order Processing, Customer Communication, Microsoft Office Suite, SAP, Administrative Support
Saint-Damien-de-Buckland, Quebec, Canada · On-site
Qui Nous Sommes? Le 1er juillet 2025, IPL Plastics a fusionné avec Schoeller Allibert pour former IPL Schoeller (la « société »). Les activités de la société sont réparties entre l'Amérique du Nord (11 usines de producti…
Skills: Labor Relations, Employee Relations, Grievance Management, Collective Agreement Negotiation, CNESST Compliance
Phoenix, Arizona, United States · On-site
Who we are IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainabili…
Skills: Maintenance Management, Plastics Injection Molding, Preventative Maintenance, PLC Troubleshooting, Hydraulic Systems
Phoenix, Arizona, United States · On-site
Who we are IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainabili…
Skills: Leadership, Preventative Maintenance, Injection Molding, PLC Troubleshooting, Hydraulic Systems
Goodyear, Arizona, United States · On-site
$130k–$150k/yr
Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturin…
Skills: Customer Service Strategy, Post-Merger Integration, Change Management, Stakeholder Engagement, Operational Efficiency
Monheim, Bavaria, Germany · Hybrid
Who we are IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainabili…
Skills: HR Operations, Employment Law, Talent Acquisition, Employee Relations, HR Metrics
Goodyear, Arizona, United States · On-site
$81k–$97k/yr
Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturin…
Skills: Production Supervision, Quality Control, Safety Protocol Enforcement, Team Leadership, Troubleshooting
Forsyth, Georgia, United States · On-site
Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturin…
Skills: Quality Management System, SQF Food Safety, GMP, HACCP, Internal Auditing
Leominster, Massachusetts, United States · Hybrid
$58k–$72k/yr
Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturin…
Skills: Customer Service, Order Processing, ERP Systems, Microsoft Office Suite, Problem Solving
Phoenix, Arizona, United States · On-site
Who we are IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainabili…
Skills: Injection Molding, Process Optimization, Troubleshooting, Mold Setup, Quality Control
Phoenix, Arizona, United States · On-site
Who we are IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainabili…
Skills: Injection Molding, Process Optimization, Troubleshooting, Mold Setup, Quality Control
Leominster, Massachusetts, United States · Hybrid
$58k–$72k/yr
Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturin…
Skills: Customer Service, Communication Skills, ERP Systems, Microsoft Office, Organizational Skills
Shelbyville, Kentucky, United States · On-site
$23/hr–$25/hr
Who We Are On July 1, 2025, IPL-Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). Its operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).…
Skills: Forklift Operations, Material Handling, Quality Control, Preventive Maintenance, Basic Math
Shelbyville, Kentucky, United States · On-site
$23/hr–$25/hr
Who We Are On July 1, 2025, IPL-Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). Its operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).…
Skills: Forklift Operations, Material Handling, Quality Control, Preventive Maintenance, Safety Compliance
Urbana, Ohio, United States · On-site
Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturin…
Skills: Packing, Production, Moulding
Crewe, England, United Kingdom · On-site
Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturin…
Skills: Team Leadership, KPI Management, HSHE Compliance, Forklift Truck License, PPT Operation
Leeds, England, United Kingdom · On-site
Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturin…
Skills: Compliance Auditing, ISO 9001, Environmental Compliance, Root Cause Analysis, PRN Compliance
Birmingham, England, United Kingdom · Hybrid
Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturin…
Skills: Asset Management, Stock Control, Customer Service, KPI Reporting, Purchase Order Management
Birmingham, England, United Kingdom · Hybrid
Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturin…
Skills: Asset Management, Stock Control, Customer Service, KPI Reporting, Purchase Order Management
Tamworth, England, United Kingdom · Remote OK
Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturin…
Skills: Key Account Management, Strategic Account Planning, Commercial Negotiation, Market Trend Analysis, CRM Tools
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The role involves processing customer orders, managing delivery schedules, and handling routine enquiries via phone and email. Additionally, the administrator is responsible for logging complaints, raising credit requests, and maintaining accurate internal records.
Candidates should have proven administrative experience, preferably in sales or customer service, and proficiency in Microsoft Office. Experience with SAP or similar platforms and strong organizational skills are highly desirable.
On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).
The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)
The role
The Customer Service Administrator provides essential administrative and operational support to the Customer Service Department, ensuring customer orders and enquiries are processed accurately and efficiently. The role focuses on day‑to‑day order processing, administration, and customer communication, supporting the wider team to deliver a consistent and reliable service.
Process customer orders accurately and in a timely manner in line with internal procedures.
Update and maintain customer delivery schedules.
Create and manage customer shipments.
Answer incoming telephone calls and direct queries appropriately.
Respond to routine customer enquiries via phone and email.
Send customer samples as requested and maintain records.
Log customer complaints accurately and escalate in line with procedures.
Raise credit requests and support internal approval processes.
Maintain accurate customer and order records on internal systems
Carry out general day‑to‑day administrative duties to support the Customer Service team.
Proven administrative experience, preferably within a sales or customer service environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.
Experience with SAP software or similar platforms is highly desirable.
Strong organisational skills with the ability to prioritise tasks effectively.
Excellent communication skills in English, both written and verbal.
Demonstrated computer literacy with a good understanding of IT systems relevant to administrative functions.
Ability to manage time efficiently in a fast-paced environment while maintaining attention to detail.
Previous experience in sales administration or customer service roles will be advantageous. This role is ideal for motivated individuals seeking a challenging yet rewarding position within a professional setting that values organisational excellence and superior customer service skills.
If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more!
IPL is a leading packaging provider, partnering with customers to deliver sustainable solutions to the food, consumer, agricultural, logistics and environmental end-markets.
Offices: Huguenot House, 35-38 St Stephen's Green, Dublin 2, Ireland D02 NY63, IE · 20 Rue Boyd, Edmundston, NB E3V 4H4, CA · Unit 2 Eastgate Avenue, Eastgate Business Park, Little Island, Cork, IE · Gerard Mercatorstraat 15, 3920, Lommel, BE · Unit K 1688 ZuhanXing Rd, XinZhuang Industrial Park, Shanghai, 201108, Shanghai, CN
IPL is a leading packaging provider, partnering with customers to deliver sustainable solutions to the food, consumer, agricultural, logistics and environmental end-markets.
Offices: Huguenot House, 35-38 St Stephen's Green, Dublin 2, Ireland D02 NY63, IE · 20 Rue Boyd, Edmundston, NB E3V 4H4, CA · Unit 2 Eastgate Avenue, Eastgate Business Park, Little Island, Cork, IE · Gerard Mercatorstraat 15, 3920, Lommel, BE · Unit K 1688 ZuhanXing Rd, XinZhuang Industrial Park, Shanghai, 201108, Shanghai, CN
