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The role involves providing remote technical support to onsite engineers and conducting desktop audits of completed installations to ensure safety and compliance. You will also maintain technical documentation and collaborate with internal teams to develop corrective action plans.
Candidates should have a solid understanding of EV components and relevant electrical regulations such as BS 7671. Experience in electrical installation or testing is highly desired, along with strong analytical and communication skills.
Electrical Technical Advisor
Location: Leeds
Full time
Are you an Electrician that is looking to step away from the tools? We want to hear from you!
This is an office-based role where you will deal remotely with onsite installation issues.
For this role you're likely to have gained experience in a role such as Electrician, Lead Electrician, Electrical Site Manager, Electrical Supervisor, EV Installer or Testing Engineer.
Job Summary:
We are seeking a detail-oriented and technically proficient Electrical Technical Advisor to assess and ensure the quality, safety, and compliance of EV systems and components. This role is critical in maintaining industry standards, regulatory compliance, and product integrity throughout the EV lifecycle.
Assist engineers by offering technical solutions over the phone or via live chat.
Offer technical support to other departments, e.g. compliance and aftercare.
Communicate clearly with customers, offering solutions, recommendations, and reassurance.
Review customer submissions prior to installation.
Carry out audits on all completed installations, checking for compliance issues. Where a job is not fully compliant, flag it for the engineer to re-attend.
Update the Zuno admin platform regularly to ensure all recommendations, technical knowledge and information is being recorded for each job.
Review internal/external audit information.
Support internal teams in developing corrective action plans and verifying implementation.
Stay up to date with evolving EV regulations, safety requirements, and technological advancements.
Essential Qualifications:
Level 3 Diploma in Electrical Installation and an NVQ Level 3 (Desired but not essential)
Experience in EV systems, electrical installations (Desired but not essential)
Solid understanding of EV components.
Knowledge of relevant standards and regulations (e.g. BS 7671, IET Code of
Practice for EV charging equipment installation).
Experience with audit methodologies (internal, external, supplier audits).
Strong analytical, communication, and technical reporting skills.
We'd love if you have experience in:
Installation experience of EV chargers/equipment.
Strong domestic retrofit experience.
IT systems such as Microsoft Office.
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers…
A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group
Benefits:
30 days annual leave + bank holidays
Private medical cover with Aviva
4 x salary Death in Service cover with Zurich
Paid 6 months maternity pay after a year of service
Paid paternity pay after a year of service
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events
*After probationary period
A global platform for Brands and Engineers powering installations in the home
Zuno is a global platform for brands and engineers powering heating, cooling and energy solution installations in the home. Combining product, service and fulfilment in one seamless system, Zuno is the UK’s first fully integrated platform for energy efficient upgrades. Offering brands the tools to quickly bring a home installation service to market for their customers, and providing registered engineers with an all-in-one solution for finding jobs in their area that match their skillset. With the platform covering boilers, air conditioning, solar panels, battery storage, heat pumps and EV chargers, Zuno is supporting smarter homes, skilled jobs, and the UK’s transition to energy efficient living.
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