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Full-time
Posted 54d ago
~40 hrs/week
Responsibilities
Lead the execution of Forbes Five-Star service standards across multiple luxury lounges while managing food and beverage operations. Accountable for P&L performance, revenue growth, and the cultivation of relationships with VIP guests and high-net-worth individuals.
Requirements
Requires at least five years of progressive management experience in ultra-luxury hospitality venues with a track record of managing high-revenue operations. Expertise in luxury financial management and advanced beverage knowledge, such as sommelier or mixology certifications, is highly valued.
Full job description
Company Description
Wynn Resorts is committed to cultivating an exceptional culture defined by sophistication, collaboration, and unwavering excellence. We seek refined and distinguished professionals who embody a passion for luxury hospitality and premium service delivery.
Job Description
The Lounge Manager leads Forbes Five-Star service execution, ensuring adherence to service standards while delivering curated, high-end guest experiences across multiple outlets during shift operations. Oversees a full-service environment featuring a refined food menu, curated cocktails, and a reserve wine list.
Accountable for profit and loss performance, driving revenue, controlling costs, and aligning operations with business objectives.
Essential Job Duties & Responsibilities
Lead, mentor, and inspire staff to deliver refined, curated experiences that reflect Wynn's commitment to luxury hospitality and service excellence for all guests.
Cultivate and maintain relationships with distinguished guests, VIP patrons, celebrities, key influencers, and high-rollers.
Manage and mentor staff with excellence; representing Wynn Resorts with professionalism in addressing and resolving staff and guest matters with discretion and sophistication.
Uphold the premium vision of Wynn Standards, business objectives, and marketing initiatives in alignment with Beverages' Executive Leaders.
Develop comprehensive risk management and mitigation strategies. Maintain all property mandates and standards. Monitor and analyze daily operational reports to ensure luxury service are consistent.
Assess staffing requirements, develop strategic operational plans, and identify opportunities for enhanced service delivery and operational growth. Ensure optimal team performance, morale, and productivity are always high.
Model exemplary professionalism, refined service standards, and a commitment to excellence that sets the tone for the entire team.
Qualifications
A minimum of five (5) years of progressive management experience in ultra-luxury hospitality venue(s), preferably at a Michelin-starred establishments, five-star resorts, or premier luxury lounges with annual revenues exceeding a minimum of ten-million dollars or more
Demonstrated expertise in wine, spirits, and craft cocktails, preferably with a sommelier certification, mixology credentials, and/or equivalent advanced beverage knowledge is highly valued
Proven mastery of luxury financial management with exceptional acumen in budget oversight, P&L optimization, and revenue enhancement strategies for high-end establishments
Extensive experience delivering service aligned with Forbes Five-Star or Michelin standards, with a distinguished track record of exceeding expectations for ultra-high-net-worth individuals and VIP guests
Advanced proficiency in luxury hospitality management systems and premium point-of-sale platforms
Exceptional leadership, strategic delegation, and presentation capabilities with the ability to cultivate and inspire high-performance, elite service staff
Sophisticated interpersonal, communication, and problem-solving skills, coupled with the discretion and cultural refinement required in exclusive luxury setting
Applicants must be twenty-one years of age or above
Must be able to obtain and maintain any required licensing, certifications, or active work cards
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Wynn Resorts, Limited is traded on the Nasdaq Global Select Market under the ticker symbol WYNN and is part of the S&P 500 Index. Wynn Resorts owns and operates Wynn Las Vegas, Encore Boston Harbor, Wynn Macau and Wynn Palace, Cotai.
Wynn Resorts holds more Forbes Travel Guide Five Stars than any other independent hotel company in the world.
Offices: 3131 S Las Vegas Blvd, Las Vegas, Nevada, US