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$100k–$120k/yr
Full-time
bachelor degree
Posted 22d ago
~40 hrs/week
Responsibilities
The Resource Manager acts as a strategic partner to align talent deployment, capacity, and scheduling with client-service needs and utilization goals. This role is responsible for translating service-line strategy into actionable staffing recommendations and improving resource-management processes and reporting.
Requirements
Candidates must have a bachelor's degree and at least seven years of progressive experience in resource management, workforce planning, or operations analysis. Proficiency in resource-planning systems and advanced Microsoft Excel skills are required, along with strong analytical and business-partnering capabilities.
Full job description
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs, utilization goals, team member development, and long-term workforce planning. This role translates service-line strategy, pipeline, and utilization objectives into actionable staffing recommendations; proactively addresses capacity risks and scheduling challenges; and improves resource-management processes, tools, data, and reporting.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Skills
Strong business-partnering skills with the ability to translate service-line demand and utilization goals into actionable resource plans.
Advanced knowledge of resource management, workforce planning, capacity forecasting, scheduling, and talent deployment.
Strong analytical skills to interpret workforce metrics, identify trends and risks, and provide practical recommendations.
Ability to develop actionable forecasts, dashboards, KPIs, reports, and recommendations that improve utilization and operational effectiveness.
Strong critical-thinking, decision-making, and problem-solving skills in a dynamic, deadline-driven environment.
Excellent communication, relationship-building, facilitation, and organizational skills, with the ability to establish credibility across the firm.
Knowledge of professional-services metrics, including utilization, productivity, realization, leverage, and capacity, preferred.
Proficiency in ProStaff or similar resource-planning systems and advanced Microsoft Excel skills; experience with data-visualization tools preferred.
Ability to lead continuous improvement and change-management initiatives that strengthen resource strategy, processes, reporting, data quality, and technology adoption.
High degree of professionalism, integrity, discretion, and accountability.
Education, Experience and Certifications
Bachelor’s degree in business, human resources, operations, finance, analytics, or a related field; equivalent relevant experience considered.
Typically requires seven or more years of progressive experience in resource management, workforce planning, capacity planning, scheduling, operations analysis, talent planning, or a related function, preferably within a professional-services environment.
Demonstrated experience partnering with business leaders to align workforce capacity, staffing decisions, and resource plans with operational priorities and utilization goals.
Experience analyzing workforce trends and developing forecasts, dashboards, reports, and presentations for leadership audiences.
Experience with workforce scheduling, resource-planning, or professional-services automation tools, such as ProStaff, preferred.
Advanced Excel skills and experience with reporting, visualization, or business-intelligence tools preferred.
Experience supporting process improvement, operational transformation, change management, or workforce-tool implementation preferred.
Relevant certifications in workforce planning, project management, analytics, human resources, or operations preferred but not required.
Work Conditions
This role may experience high levels of stress due to strategic importance and tight deadlines.
Availability outside of regular business hours, including evenings and weekends, may be required to meet business needs.
Overtime is required during peak times of the year.
Regular travel to industry events, networking functions, and other offices may be necessary.
We are RKL, a leading advisory firm focused on delivering solutions that help organizations navigate everyday complexities and get to the next level, however they define it.
We tap into a wide range of services — tax, accounting, financial management, workforce strategies, private wealth, technology and more — to deliver solutions that help organizations and their leaders navigate everyday complexities and get to the next level, however they define it. Fueled by the talent and dedication of nearly 600 professionals, we're consistently ranked among the nation's top firms and Pennsylvania's "Best Places to Work," and earned a Best of Accounting Client Satisfaction award for our world-class Net Promoter Score. Learn more at rklcpa.com.
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Investment advisory services offered through RKL Wealth Management LLC. Consulting and tax services offered through RKL LLP. RKL Wealth Management LLC is a subsidiary of RKL LLP.
Offices: 1800 Fruitville Pike, Lancaster, PA 17601, US · 1330 Broadcasting Road, Wyomissing, PA 19610, US · 3501 Concord Road, Suite 250, York, PA 17402, US · 320 Market Street, Suite 373 East, Harrisburg, PA 17101, US · 91 Cumberland Pkwy, Mechanicsburg, Pennsylvania 17055, US
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