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$45k–$50k/yr
Full-time
Posted 10h ago
~40 hrs/week
Responsibilities
The Shipping & Receiving Manager oversees daily fulfillment operations, including the accurate picking, packing, and shipping of orders. They are also responsible for managing incoming inventory, maintaining facility organization, and providing leadership to the warehouse team.
Requirements
Candidates should have 1-2 years of experience in a warehouse management role or a similar field. Strong organizational skills, attention to detail, and the ability to work in a hands-on manufacturing environment are required.
Full job description
Description
Shipping & Receiving Manager
Location: Lancaster County, Pennsylvania Department: Operations / Fulfillment Reports To: Ownership / Operations Management
Position Summary
DutchWare Gear is seeking a dependable, organized, and hands-on Shipping & Receiving Manager to oversee the daily movement of products, materials, and inventory into and out of our facility.
This position is responsible for ensuring customer and wholesale orders are shipped accurately and on time, incoming materials are properly received and recorded, and the shipping and receiving areas remain organized and efficient.
This is a working-manager position. The right person will not only manage the process but will actively participate in picking, packing, receiving, organizing inventory, and solving day-to-day fulfillment issues.
Key Responsibilities
Shipping & Fulfillment
Manage daily shipping operations for retail, wholesale, manufacturing, and other outgoing orders.
Ensure orders are picked, packed, labeled, and shipped accurately and on time.
Prioritize orders based on shipping commitments, customer requirements, and production schedules.
Verify products, quantities, addresses, and shipping methods before orders leave the facility.
Coordinate shipments through USPS, UPS, FedEx, freight carriers, and other transportation providers.
Handle larger wholesale, palletized, and special shipments when required.
Monitor open orders and identify anything preventing an order from shipping.
Work closely with Customer Service, Production, Sales, and Management to resolve fulfillment issues.
Maintain appropriate packaging supplies and communicate purchasing needs before materials run out.
Receiving & Inventory
Receive incoming raw materials, finished goods, hardware, packaging, and other supplies.
Verify incoming shipments against purchase orders, packing slips, and expected quantities.
Inspect incoming shipments for visible damage, shortages, incorrect products, or other discrepancies.
Ensure received inventory is properly counted, labeled, recorded, and placed in the correct storage location.
Communicate receiving discrepancies to Procurement and Management quickly.
Maintain organized receiving, staging, and inventory areas.
Assist with cycle counts and physical inventory counts.
Help identify inventory discrepancies and determine their cause.
Maintain clear separation between received goods, items awaiting inspection, production materials, and finished inventory.
Team Leadership
Provide daily direction and priorities to employees working within shipping, receiving, and fulfillment.
Assign work based on order volume and operational priorities.
Train employees on proper picking, packing, receiving, inventory handling, and shipping procedures.
Monitor employee productivity, accuracy, attendance, and overall performance.
Hold the team accountable for meeting established expectations.
Identify workflow problems and recommend improvements.
Cross-train team members so shipping and receiving operations can continue effectively during absences or periods of increased demand.
Accuracy & Quality Control
Accuracy is one of the most important responsibilities of this position.
The Shipping & Receiving Manager is expected to establish and maintain processes that reduce:
Incorrect products being shipped
Incorrect quantities
Missing items
Shipping to incorrect addresses
Inventory being placed in incorrect locations
Receiving discrepancies
Packaging errors
Preventable shipping damage
Recurring errors should be investigated to determine the root cause and corrected through improved processes, training, or accountability.
Operational Expectations
The Shipping & Receiving Manager should maintain a clear daily understanding of:
What needs to ship today. What orders are behind and why. What inventory or materials arrived today. What receiving discrepancies need attention. What inventory shortages may impact production or fulfillment. What the team needs to accomplish before the end of the day.
Problems should be communicated proactively rather than discovered after an order, shipment, or production deadline has been missed.
Performance Measures
Performance in this position may be measured using:
Order accuracy
On-time shipping percentage
Order turnaround time
Receiving accuracy
Inventory accuracy
Number of shipping errors or customer reships
Organization and cleanliness of shipping/receiving areas
Proper documentation of incoming and outgoing goods
Team productivity
Ability to identify and resolve operational bottlenecks
Requirements
Qualifications
1-2 years experience in warehouse management role or similar field, preferred
Strong organizational and time-management skills.
Ability to work collaboratively across all departments.
High attention to detail.
Comfortable working with computers, shipping software, inventory systems, and spreadsheets.
Ability to prioritize multiple orders and deadlines.
Strong communication and problem-solving skills.
Comfortable working in a hands-on manufacturing and fulfillment environment.
Ability to lift and move boxes, materials, and inventory as required.
Experience with UPS, FedEx, USPS, freight, or similar shipping systems is a plus.
Ideal Candidate
The ideal candidate is someone who takes ownership of their area and does not wait for someone else to identify problems.
They should naturally ask:
Is everything that needs to ship today going to ship?
Did we receive everything we were supposed to receive?
Does the system match what is physically on the shelf?
Is there anything that could prevent tomorrow's orders from going out?
What can we improve so the same problem doesn't happen again?
We are looking for someone who is organized, accountable, proactive, and willing to work alongside their team.
About DutchWare Gear
DutchWare Gear designs, manufactures, and distributes innovative hammock camping equipment, outdoor gear, hardware, textiles, and components. Our operation combines e-commerce, manufacturing, wholesale distribution, and product development under one roof.
As we continue to grow our manufacturing and distribution capabilities, the Shipping & Receiving Manager will play an important role in making sure products and materials move accurately and efficiently throughout the organization.
Gear Built by Hikers, for Hikers | Innovative Ultralight Gear, Made in the USA | Empowering the DIY Outdoor Revolution
Industry
Textile Manufacturing
Company size
11-50 employees
Founded
2014
Headquarters
Lancaster, PA
LinkedIn followers
103
At Dutchware Gear, we specialize in high-performance gear for the ultralight and hammock camping community. Our core products hammocks, tarps, suspension systems, shelters, and trail accessories are designed to deliver maximum comfort, minimal weight, and reliable durability in the backcountry.
Built in Lancaster, Pennsylvania, our gear combines cutting-edge materials with field-tested innovation to meet the demands of hikers, backpackers, and adventurers around the world. Whether you're setting up a full hammock kit or upgrading your tarp and suspension, Dutchware delivers trail-ready solutions trusted by the outdoor community.
From weekend trips to thru-hikes, we make gear that goes the distance.
Offices: 612 East Walnut St., Lancaster, PA 17602, US
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