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Other
high school
Paid time off, Health insurance, Tuition reimbursement, Retirement plan, Stock purchase plan
Posted 3d ago
Apply by Sep 8
~40 hrs/week
Responsibilities
The Customer Service Coordinator manages order processing workflows and serves as the primary communication link between operations, sales, and customers. Responsibilities include handling customer inquiries, maintaining accurate department records, and coordinating shipping and receiving tasks.
Requirements
Candidates must possess excellent verbal and written communication skills and the ability to multitask effectively. A minimum of a high school diploma or GED is required, along with one to three months of related experience.
Full job description
Overview
Who we are—
Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?
Here’s what Transcat has to offer—
Work that matters.
A values-based culture where people care about each other and the work they do together.
Flexibility
Training and development to accelerate learning and career advancement.
Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
The Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items – but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.
Responsibilities
Controls order processing workflow in the D&W system, and process units into the calibration lab software so that customer commitments are met
Call customers with estimates and get purchase order numbers, document in the D&W system to confirm discussions
Advise customers of status and/or completion dates of repair and calibration; call customers for pick-up
Answer customer questions regarding billings, delivery, ship dates, etc.
Relay general technical information to customers
Generate purchase orders for parts and outside services as needed
Maintain accurate, complete and up-to-date department files and records
Enter data accurately and on a timely basis
Prepare customer paperwork for shipments
Prepare and coordinate daily driver pickup/delivery schedule
Assist in shipping/receiving, as required
Protect company assets, information and interests
Actively support the company mission, goals, programs and policies
Comply with all company policies and procedures
Other duties as assigned
Qualifications
Required Knowledge, Skills and Abilities:
Excellent verbal and written skills
Must be able to work with others
Must be able to multitask
Education and/or Experience
Minimum of a High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.
Equal Opportunity and Non-Discrimination
Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.
We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.
Contingencies
All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.
At Transcat, we are the global leader in test and measurement equipment and calibration services for highly technical industries, including life sciences, power generation, aerospace and defense, manufacturing, food and beverage production, and more.
We provide quality calibrations from our headquarters in Rochester, NY and through our multiple commercial calibration/repair labs throughout North America (accredited to ISO 17025:2017 through ANAB). We offer in-lab and on-site calibration services in a variety of service levels – so you receive the calibration specific to your quality needs. We also offer compliance, validation, and analytical services to ensure customer equipment is performing as required to keep operations compliant.
As a leading distributor of test and measurement equipment, we ensure our customers have access to more than 100,000 products from over 500 manufacturers. Our product portfolio enables our customers to measure and calibrate a variety of parameters and we represent the industry’s leading brands, such as Fluke, Megger, Keysight, Teledyne FLIR, and Druck, to name a few. Plus, our exclusive new instrument calibration program guarantees that the equipment purchased from Transcat is ready-to-use from the point of purchase. Along with new equipment, we also offer rental equipment for an efficient and cost-effective solution.
Customers can rely on the quality of our services and the breadth of our technical product offering to maintain accuracy in their operations. Transcat: by any measure, a better choice.
Offices: 35 Vantage Point Drive, Rochester, NY 14624, US · 149 River Street, Suite 3, Andover, MA 01810, US · 8334 Arrowridge Blvd, Suite B, Charlotte, North Carolina 28273, US · 928 Canal Drive, Chesapeake, VA 23323, US · 2056 S Alex Rd, West Carrollton City, Ohio 45449, US