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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$44k–$85k/yr
Full-time
associate degree, bachelor degree
Medical Coverage, Dental Coverage, Vision Coverage, Paid Time Off, Retirement Savings Options, Wellness Programs
Posted 24d ago
Apply by Dec 14
~40 hrs/week
Responsibilities
The Center Operations Supervisor directs daily staff activities and assists the Practice Manager in achieving operational objectives. Key duties include managing provider schedules, overseeing facilities, and ensuring high-quality patient care and experience.
Requirements
Candidates must have an Associate's degree and at least 2 years of professional customer service experience. Experience leading a team and a Bachelor's degree are preferred.
Full job description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Title: Center Operations Supervisor
Company: Oak Street Health
Role Description:
Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.
Core Responsibilities:
Support front desk coverage and contribute to service teamwork
Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences
Monitor provider schedules daily to ensure smooth flow of patient visits
Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
Complete daily operational rounds to confirm foundational activities have been completed
Monitor outstanding work queues, checklists and other performance indicators
Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
Help maintain the welcome space and community room to promote a positive patient experience and support growth
Own facilities management to keep the center safe, clean, and functional
Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists
As invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staff
Leverage practice dashboards and reports to identify areas for operational improvement
Structure and facilitate service and clinical team huddles
Engage in service recovery efforts, as needed and facilitate resolution
Champion new initiatives as workflows are improved and new services are added
Champion organizational operating procedures
De-escalate conflict as it arises, and seek resolution
Partner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflows
Other duties, as assigned
What are we looking for?
An exceptional ability to solve problems and think critically
Strong collaboration skills and demonstrated success working within a team
A flexible and positive attitude
Ability to work in a fast-paced, often ambiguous environment
A proactive and adaptable working style; able to take ownership of tasks
2+ years professional experience in a customer service setting
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 12/14/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Related keywords
Healthcare OperationsClinic ManagementPatient ExperienceStaff SupervisionService RecoveryOperational RoundsWork QueuesCopay CollectionMedical AssistantsPhlebotomistsPractice DashboardsClinical HuddlesOak Street HealthCVS Health
Simplifying health care one person, one family and one community at a time
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1963
Headquarters
Woonsocket, RI
LinkedIn followers
1,235,500
Total funding
$4.0B
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by simplifying health care one person, one family and one community at a time. Follow @CVSHealth on social media.
Offices: 1 CVS Drive, Woonsocket, RI 02895, US · 9501 E. Shea Blvd, Scottsdale, AZ 85260, US · 2211 Sanders Road, Northbrook, IL 60062, US · 750 West John Carpenter Freeway, Ste 1200, Irving, TX 75039, US · 620 Epsilon Dr, Pittsburgh, PA 15238, US
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