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Lead day-to-day production operations for legacy CRM and retail web applications, including incident and problem management. Supervise small application enhancements and manage integrations between legacy systems and Salesforce Service Cloud.
Requires a bachelor's degree and over 10 years of experience in production enterprise application support, with at least 5 years in a lead role. Must have technical proficiency in PowerBuilder, MSSQL, Windows Server, and middleware/ESB integration patterns.
Location: Hyderabad, India
Job Summary: We are seeking an experienced Production Support Lead to own day-to-day production operations for Mattel’s Legacy CRM and retail web applications, the middleware layers that connect them, and integrations to Salesforce Service Cloud and other enterprise services. This role leads to incident and problem management, runbook/DR ownership, and will supervise and deliver small application enhancements and fixes. The ideal candidate combines hands-on troubleshooting skills for legacy stacks (PowerBuilder + Avalara tax integration, MSSQL, IIS/Windows), deep understanding of middleware/ESB-based integrations, and practical experience with Salesforce Service Cloud integration patterns, vendor coordination, and disciplined release/change processes.
Preferred Qualifications:
About Us: We are a leading organization committed to leveraging technology to drive business success. Our team is dedicated to innovation, collaboration, and delivering exceptional results. Join us and be a part of a dynamic and forward-thinking company.
How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications.
We empower generations to explore the wonder of childhood and reach their full potential.
We empower generations to explore the wonder of childhood and reach their full potential. We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it. Mattel is a leading global play and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential. Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators.
Offices: 333 Continental Blvd, El Segundo, California 90245, US
