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Lead the design, development, and implementation of ServiceNow workflows and Generative AI integrations to enhance enterprise service delivery. Collaborate with cross-functional teams to transform traditional processes into intelligent, conversational user experiences.
Requires 4+ years of software engineering experience with deep expertise in ServiceNow development, JavaScript, and platform architecture. Preferred candidates hold ServiceNow certifications and have experience integrating AI/ML capabilities into enterprise platforms.
Wells Fargo is seeking a Senior Software Engineer.
Passionate and experienced Senior Software Engineer (SSE) to join our ServiceNow engineering team. This role is ideal for someone who thrives at the intersection of platform, development and innovation, with a strong focus on workflow automation, and Generative AI integration. You will play a key role in transforming traditional service delivery into intelligent, conversational experiences that improve efficiency and user satisfaction across the enterprise.
Lead moderately complex initiatives and deliverables within technical domain environments
Contribute to large scale planning of strategies
Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
Lead projects and act as an escalation point, provide guidance and direction to less experienced staff
Required Qualifications:
4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Deliver on moderately complex initiatives and deliverables within technical domain environments.
Contribute to large scale planning of strategies. Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments.
Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures.
Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements.
Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals.
Lead projects and act as an escalation point, provide guidance and direction to less experienced staff.
Work in the agile teams and contribute towards self-organized, self-sustained teams.
Design, Build and test the requirements on Service now.
This role requires close collaboration with product owners, business analysts, and other stakeholders to deliver high-impact solutions that align with business goals.
Experience in building and managing ServiceNow reports and dashboards.
Strong analytical, problem-solving, and communication skills.
Experience integrating AI/ML capabilities into enterprise platforms.
Familiarity with Virtual Agent Designer and building conversational interfaces.
Perform the unit testing activities; unit & integration. Develop automation scripts where possible. Coordinate Quality Assurance and User Acceptance Testing
Use the OOTB functionalities of ServiceNow with minimum/zero customizations
Implement, configure and maintain and improved platform functionality
Analyze and transform business and user requirements into actionable specifications
Consult and advise cross-functional teams on existing and forthcoming solutions
Team player with excellent coordination across the distributed teams.
Job Expectations:
Sound knowledge of CMDB with atleast 4+ years of experience and capability in implementing, maintaining and building upon ServiceNow platform technologies, workflows and integrations
Experience using scripting languages such as Javascript, Glide, Jelly etc., and use of Business Rule, UI Policies, Data Policies etc.
Experience with ServiceNow ATF. Automation testing is a plus
Good communication skills; written and verbal
Automate service delivery processes by implementing and optimizing ServiceNow workflows.
Integrate Generative AI capabilities into ServiceNow to enable intelligent recommendations, summarizations, and enhance Virtual Agent interactions.
Collaborate with product owners, business analysts, and cross-functional teams to understand requirements and deliver scalable, user-centric solutions.
Stay current with ServiceNow platform updates and Gen AI advancements to continuously improve platform capabilities.
Deliver high-quality, scalable solutions that enhance user experience and streamline service delivery.
Actively contribute to innovation by leveraging Gen AI and conversational technologies.
Maintain documentation and follow best practices for ServiceNow development and integration.
Participate in code reviews, sprint planning, and continuous improvement initiatives.
Posting End Date:
27 Jul 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.© 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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