Gurugram, Haryana, India · On-site
Join our Team About this opportunity: Join Ericsson's Managed Services Delivery Platform (MSDP) team and be part of a high-impact Solution Development group at the heart of how we manage customer networks globally. The W…
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Gurugram, Haryana, India · On-site
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Lead the end-to-end solution design and technical delivery of the Workforce Management platform. Act as the primary technical interface between customers and internal delivery teams to implement business requirements.
Requires hands-on experience with IFS WFM tools and strong development skills in .NET, JavaScript, and Oracle databases. Proficiency in SDLC, DevOps tools, and telecom frameworks like eTOM and ITIL is expected.
Join Ericsson's Managed Services Delivery Platform (MSDP) team and be part of a high-impact Solution Development group at the heart of how we manage customer networks globally. The Workforce Management (WFM) system is a critical component of our MSDP portfolio, enabling efficient work order distribution, field force scheduling, and end-to-end network operations across multi-customer and multi-country environments. As a WFM Solution Architect, you will own the technical delivery of product solutions, driving continuous improvement across the full lifecycle of the WFM platform.
Lead end-to-end solution design and delivery on the WFM platform — from requirement gathering through to testing, release, and go-live support.
Act as Technical Lead for business requirement implementation, including preparation of solution descriptions, estimation, and gap analysis.
Serve as the key interface between customers, pre-sales leads, release managers, scrum masters, and delivery managers.
Facilitate security standards and drive risk management procedures within the program.
Develop and maintain solution documentation for implementers, customers, operations, and support teams.
Provide on-site customer support during testing and go-live phases to ensure successful deployment.
Contribute to capacity planning, performance enhancement, and continuous product improvement initiatives.
Deliver technical training to both customer technical staff and internal teams.
Hands-on experience with Workforce Management tools, specifically the IFS suite (FSM & PSO), including administration, business rules configuration, and customer adaptations.
Strong development expertise in Microsoft .NET (C#), XML, XSL, Web Services, and IIS.
Proficiency in AngularJS, HTML5, JavaScript, and Oracle databases.
Experience with SDLC and technical leadership across design, coding, testing, and integration phases, including Java/PLSQL/.NET code reviews.
Familiarity with DevOps tools such as Jenkins, Bitbucket, and Ansible for CI/CD pipelines.
Understanding of cloud-based architectures and the ability to rapidly adapt to new technologies.
Knowledge of telecom operations frameworks such as eTOM and ITIL.
Excellent problem-solving, consultative, and stakeholder management skills with experience working in agile, matrixed, and international environments.
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 782871
We’re leading the next wave of mobile with 5G, AI, cloud, and network APIs, creating an open network ecosystem.
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive. The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe. Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today. Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative. The shift is happening. Are you part of it?
Offices: Torshamnsgatan 21, Kista, Stockholm, SE · 818 Bourke St, Melbourne, VIC 3008, AU · NH-24, Noida, Uttar Pradesh 201309, IN · Hirsalantie 11, Kirkkonummi, Southern Finland 02420, FI · 349 Terry Fox Dr, Ottawa, ON K2K 2V6, CA
