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Skills: Service design, User-centred design, Digital transformation, Stakeholder management, Strategic planning
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About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We bel…
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We bel…
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We bel…
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We bel…
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About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We bel…
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We bel…
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$62k–$77k/yr
Full-time
Flexible working options, Flexi-leave, Supportive and inclusive working environment
Posted 5d ago
Apply by Aug 26
~35 hrs/week
Responsibilities
The Service Design Lead will embed user-centred design practices to evolve the national digital education platform, Glow. They will lead a team of designers and researchers to deliver inclusive, evidence-based services while managing complex stakeholder relationships.
Requirements
The role requires expert leadership in service design, digital transformation, and organisational change within a government context. Candidates must be able to drive strategic improvements and manage risks while advocating for best practices across diverse teams.
Full job description
Job description
This is an exciting time to join us as we continue to evolve our services and increase our ability to put learners at the centre of education.
Education Scotland is an executive agency of the Scottish Government and the national improvement agency for education. Our role is to progress the Scottish Government's ambitious vision for education, where educators, learners and parents can take full advantage of the opportunities offered by technology to raise attainment, ambition and opportunities for all.
This role sits within the Glow team in Digital Services. Glow is the national online platform for education in Scotland and regularly supports more than 350,000 users each month. As Service Design Lead, you will ensure that user-centred service design practices are embedded and that the Scottish Approach to Service Design is applied to evolve and improve Glow.
You will lead the work of the Senior Service Designer and Senior User Researcher, overseeing the design activities required to support the future vision for a nationally provided digital education service. The role will drive service improvements through user-centred design, collaboration and evidence-based decision-making.
Responsibilities
Conduct systematic quality assurance checks of evidence categorisation and filing, ensuring accuracy and promptly identifying, correcting and reporting any inconsistencies.
Shape and evolve service design strategies that align user needs, organisational objectives and wider government priorities.
Design inclusive, accessible and evidence-based services and systems that work seamlessly across multiple channels and services.
Provide expert leadership on complex, high-risk and high-impact programmes, making informed decisions and adapting approaches in response to changing priorities and constraints.
Influence strategic decision-making by providing insight, expertise and guidance on service design, digital transformation and organisational change.
Build strong relationships with senior stakeholders, fostering collaboration, managing expectations and achieving consensus across diverse organisations and teams.
Champion user-centred design, using research, data, prototyping and iterative approaches to inform decisions and improve outcomes.
Resolve complex organisational, team and delivery challenges through effective mediation, coaching and conflict resolution.
Represent and advocate for service design best practice both internally and externally, building networks and sharing knowledge across the wider community.
Lead the evaluation and continuous improvement of services, ensuring they remain sustainable, effective and responsive to evolving user and business needs.
Apply robust risk management approaches, guiding teams and senior leaders in identifying, assessing and mitigating risks proportionately.
Revenue Scotland is responsible for the management and collection of Scotland’s devolved taxes.
Industry
Government Administration
Company size
51-200 employees
Founded
2015
Headquarters
Edinburgh
LinkedIn followers
1,201
Revenue Scotland is the tax authority with responsibility for the collection and management of Scotland’s devolved taxes:
- Land and Buildings Transactions Tax (LBTT), which replaced Stamp Duty Land Tax (SDLT)
- Scottish Landfill Tax (SLfT), which replaced UK Landfill Tax (LfT)
Connect with us on Twitter: @RevenueScotland