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Dayton, Ohio, United States · Hybrid
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Dayton, Ohio, United States · Hybrid
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Dayton, Ohio, United States · On-site
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Dayton, Ohio, United States · On-site
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Perform diagnostic and service work on residential and light commercial HVAC equipment to ensure customer satisfaction. Maintain company vehicles and tools while promoting products and services to clients.
Requires a high school diploma or GED, EPA and safety certifications, and at least 2 years of HVAC experience. Must possess a valid driver's license and the physical ability to lift 75 lbs and maneuver in confined spaces.
Welcome!
Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.
Location Address: 799 Space Dr, Beavercreek, OH 45434
Key Responsibilities:
Works under general supervision to perform residential and/or light commercial service and maintenance calls
Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
Completes routine maintenance and equipment cleaning as needed or required
Responsible for delivery and removal of parts and equipment needed to complete service work
Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
Represents the company professionally, honestly, and ethically in all business matters and activities
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
Performs similar/other duties as needed or assigned
Regular, reliable attendance
High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification required
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
EPA and safety certifications required
Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
Proficient and able to operate all necessary tools and equipment to perform various service projects
Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
Proficient and able to install a basic duct fitting
Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
Effective and efficient time-management and organizational skills
Valid driver’s license with acceptable driving record
Available to work flexible hours and on-call shifts as needed
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
Service Experts Company Perks and Benefits for YOU
24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
29 paid days off after your 2nd year of employment
Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
Company-provided smart phone, tablet, uniform plan, and tool replacement program
We’ll make you better at what you do with our internal Training Academy
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
Company-paid employee Life Insurance with options for YOU and your Family!
Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Annual Compensation Range: $52,200.00 - $66,500.00
+ Incentive Opportunities
Minimum Experience: 2+
Years Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]
Service Experts is North America's leading HVAC, Plumbing & Electrical company with 75+ locations nationwide.
Offices: 3400 N Central Expy, 410, Richardson, Texas 75082, US · 11B Solar Drive, Clifton Park, New York 12065, US · 5811 Techni Center Drive, Austin, Texas 78721, US · 2725 Basswood Blvd, Suite #241, Fort Worth, Texas 76131, US · 799 Space Drive, Beavercreek, Ohio 45434, US
