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Oversee daily front-of-house operations to ensure high standards of guest satisfaction, food quality, and sanitation. Manage staff training, labor costs, and financial metrics while coordinating with the Restaurant Director to achieve sales objectives.
Candidates must be at least 21 years old with a minimum of three years of front-of-house or assistant management experience. Required certifications include Manager's Food Service and Alcohol Server certifications, along with basic computer and math skills.
Job DetailsJob Location: Mi Cocina Lake Highlands - Dallas, TX 75287Job Shift: AnyJob Category: Management
Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.
Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Trained and certified in all FOH positions including Expo.
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Make employment and termination decisions consistent with Restaurant Director Guidelines for approval or review.
Fill in where needed to ensure guest service standards and efficient operations.
Continually strive to develop your staff in all areas of managerial and professional development.
Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. Understanding of payroll, new hire orientation/documents, invoicing, Aloha reports, punch edits. Etc.
Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
Maintain clean FOH and BOH work areas to prevent potential hazards.
Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
Understanding of store operations financials such as Alcohol Sales Percentage/Controls, Labor Percentage, Cost of Goods, Inventory Control, Waste Percentage, etc.
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
Provide advice and suggestions to Restaurant Director as needed.
M Crowd Restaurant Group is a collection of boutique restaurants, searching for talented individuals who want to help build a legacy one great restaurant at a time.
Our first restaurant concept, Mi Cocina, opened in 1991 with a modest 12 table space in the Preston Forest neighborhood of Dallas, TX. Mi Cocina was a pioneer in upscale Tex-Mex cuisine with a focus on serving families the highest quality ingredients with warm, respectful service. The result? People lined up out the door daily, and a Tex-Mex restaurant legend was born.
Driven by a passion for creating unique dining experiences, M Crowd Restaurant Group also includes The Mercury, a refined destination offering seasonal New American cuisine with touches of Mediterranean, Asian, and French flavors, Sushi at the Mercury, and Vaqueros Texas BBQ, a vibrant take on Texas barbecue with a Mexican twist.
From our humble beginning of one restaurant with a handful of employees to multiple brands and thousands of team members today, we welcome you to explore career opportunities at M Crowd.
Come grow your career with M Crowd! One of the many reasons M Crowd is unlike other restaurant companies is because most of our leaders are promoted from within.
To wow our guests through extraordinary service, fresh quality food, in an inviting environment.
Grow the company to create even more career opportunities.
We offer competitive salaries, quarterly bonuses and a full range of benefits because we believe our leaders deserve to be rewarded, in more ways than one. A Choice on Medical, Dental and Vision Insurance Plans, Matching 401K, Free Short / Long Term Disability and Group Life Insurance, Paid Vacation and Personal Days, Heath Savings Account & Flexible Spending Plans, Optional Supplemental Programs, Pet Insurance, Wellness Program, Employee Assistance Program, Tuition Assistance, Generous Dining Discounts at Company Owned Restaurants, Training and Career Development, Restaurant Director Annual Development Conference, Discounts on items like Theme Parks, Movie Theaters, Live Shows, etc., And More!
Qualifications
Be 21 years of age.
Manager’s Food Service Certification and Alcohol Server Certification.
Strong communication and leadership skills.
Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.
Possess excellent basic math skills and have the ability to operate a cash register or POS system.
Be able to work in a standing position for long periods of time (up to 8 hours).
Be able to reach, bend, stoop and frequently lift up to 30 pounds.
Must have the stamina to work an average of 55 hours per week depending on business needs.
M Crowd Restaurant Group is an EQUAL EMPLOYMENT OPPORTUNITY employer. Candidates are considered for employment with M Crowd Restaurant Group without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.
Our story starts in 1991 with the opening of the first Mi Cocina. M Crowd was founded by four original partners Michael 'Mico' Rodriguez, Ray and Dick Washburne, and Bob McNutt. They leased a small retail space in the Preston Forest neighborhood of Dallas, Texas. From day one, the company focused on using the highest quality ingredients in every recipe. The result? People lined up outside the door. Success and expansion soon followed. The second Mi Cocina opened in 1993 in Highland Park Village and a Mexican food restaurant star was born. In 1998, we developed our second Mexican food concept, Taco Diner, focusing on the bold flavors found in traditional Mexico City taquerias. With an emphasis on fresh fish, salads and classic tacos, Taco Diner presents a lighter approach to Mexican cooking in a fun, high-energy atmosphere. That same year, M Crowd ventured into fine dining with the opening of The Mercury which was immediately named Restaurant of the Year. Under the direction of Chris Ward (who among other honors, has been recognized by the James Beard Foundation), The Mercury has created its own distinctive brand of New American Cuisine prepared with Mediterranean and French influences. M Crowd’s success comes from both developing restaurant concepts and from developing people. Most servers and cooks have been with the company for years, and virtually every store manager has worked their way up the company ladder. Even certain dishes on the menu are named after long-term employees. In truth, working for M Crowd is like working for an extended family. This is exactly how we want our patrons to feel — like part of our family. Our commitment to serving the highest quality food by attentive, trained professionals is just the starting point. What matters most is providing an overall dining experience that completely exceeds our customer’s expectations.
Offices: 2455 McIver Ln, Carrollton, Texas 75006, US
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