Ciudad de México, Mexico · On-site
Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people …
Skills: Customer Service, Conflict Resolution, Social Media Management, Communication Skills, Complaint Handling
Ciudad de México, Mexico · Remote Solely
About HireHawk At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about hel…
Skills: Liability Evaluation, Case Management, Client Communication, Medical Record Coordination, Pre-litigation
Ciudad de México, Mexico · Hybrid
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Skills: Routing Strategies, Logistics Management, Geographic Mapping Tools, Advanced Excel, Operational Strategy
Ciudad de México, Mexico · On-site
POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including …
Skills: Preventive Maintenance, Plumbing, Electrical Repair, HVAC, Carpentry
Ciudad de México, Mexico · Remote OK
Enterprise Account Executive (Sales) Department: General Management Employment Type: Full Time Location: Mexico City, MEXICO Description Our Mission Every year, supply chain disruptions cause estimated losses of $40 bill…
Skills: B2B Software Sales, Enterprise Sales, Pipeline Generation, Outbound Prospecting, Commercial Negotiation
Ciudad de México, Mexico · On-site
We’re proud to say we’ve been named one of "Super Empresas Expansión 2025 Top Companies" Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the di…
Skills: Truck Sales, Cold Calling, Customer Relationship Management, Financial Documentation, Microsoft Excel
Ciudad de México, Mexico · Hybrid
¡Sé parte del futuro de Bradescard como Especialista de operaciones SPEI! ¿Estás en búsqueda de nuevas oportunidades de crecimiento? Esta es tu oportunidad para destacar y crecer en una empresa con más de 10 años de éxit…
Skills: SPEI, IT Operations, High Transactionality, Operating Systems, Databases
Ciudad de México, Mexico · Hybrid
This role supports ICG FIG growth and risk-managed delivery by providing deep portfolio financial analysis, executing transactions end-to-end, and progressively taking ownership of selected client relationships in partne…
Skills: Financial Analysis, Portfolio Management, Excel, PowerPoint, English Proficiency
Ciudad de México, Mexico · Hybrid
$50k–$60k/mo
Company Description WHO WE ARE At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by …
Skills: B2B Sales, Client Acquisition, Client Retention, Pipeline Management, Credit Insurance
Ciudad de México, Mexico · Hybrid
Descripción de la empresa ¡Somos Kolors! Una empresa que utiliza la tecnología para ofrecer distintos servicios. Nuestra vertical Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de …
Skills: B2B Sales, Consultative Selling, Contract Negotiation, CRM Management, Sales Forecasting
Ciudad de México, Mexico · Remote OK
Company Description Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, …
Skills: Figma, UX Design, UI Design, Enterprise Product Design, Design Systems
Ciudad de México, Mexico · Hybrid
$1124k–$1406k/yr
DevOps Engineer (Data & AI Platform) Role Summary We are hiring a DevOps Engineer to support and scale our Data and AI platform in production. This role focuses on building reliable infrastructure for data pipelines and …
Skills: DevOps, MLOps, LLMOps, Terraform, Docker
Ciudad de México, Mexico · Hybrid
Company Description As a People Relations Partner, your main focus will be to support the business by delivering consistent, compliant People Relations practices—managing labor law matters, employee cases, workplace well…
Skills: Labor Law, Employee Relations, Case Management, Collective Bargaining, Stakeholder Management
Ciudad de México, Mexico · On-site
Job Description As a Travel and Reception, your main focus will be to create an excellent travel and reception experience by coordinating smooth, compliant travel arrangements and ensuring a welcoming, reliable front-des…
Skills: Travel Coordination, Office Administration, Reception Management, Customer Service, Stakeholder Management
Ciudad de México, Mexico · Hybrid
The purpose of the internship program is to provide the university student with an opportunity to learn about compliance-driven due diligence and develop professional skills, gain practical knowledge, and experience work…
Skills: Due Diligence, Corporate Compliance, ABAC, ESG, Financial Crime
Ciudad de México, Mexico · Remote Solely
Location: Remote / VirtualJob Type: Full-TimeSalary Range: $1,700–$2,100 USD/month (Depending on experience)Schedule: Monday to Friday | 9:00 am - 6:00 pm EST About Us HireHawk connects skilled professionals with high-qu…
Skills: Calendar Management, Inbox Management, Executive Support, People Operations, Finance Administration
Ciudad de México, Mexico · On-site
Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. I…
Skills: SIEM, SOAR, EDR, Email Security, Incident Investigation
Ciudad de México, Mexico · On-site
Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. I…
Skills: Governance Risk and Compliance, Information Security, Audit Evidence Collection, Policy Maintenance, GRC Automation
Ciudad de México, Mexico · On-site
Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources…
Skills: Project Management, Network Infrastructure Deployment, Structured Cabling, ELV Systems, MDF/IDF Design
Ciudad de México, Mexico · On-site
Director Misión: Liderar el programa de migración de todas las áreas funcionales (Consolidación, áreas financieras, Abastecimientos, Cadena de Suministro y Gestión del proceso del Order entry hasta el Order to cash) del …
Skills: SAP S/4HANA Migration, Project Management, Budget Management, Value Capture, Financial Processes
Ciudad de México, Mexico • On-site
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Ensure customer satisfaction across all contact center channels by providing effective solutions and maintaining clear communication. Collaborate with store operations to promote products and improve the overall shopping experience.
Requires knowledge of IKEA's support processes, social media interaction, and experience in a service or contact center environment. Candidates must possess strong communication skills and the ability to handle crisis situations with flexibility.
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Garantizo la satisfacción de todos los clientes que nos contactan directamente a través del centro de atención en todos los canales. Lo hago identificando sus necesidades y ofreciendo soluciones simples y efectivas a sus consultas.
Me apasiona encontrar la solución adecuada para mis clientes. Lo logro identificando sus necesidades y utilizando mi conocimiento de los sistemas y procesos de IKEA para brindar soluciones.
Asumo la responsabilidad de resolver las necesidades individuales de mis clientes comunicando un plazo realista para la solución y manteniéndolos informados según lo prometido.
Asumo la responsabilidad de actualizar el sistema con notas de caso para asegurar que mis colegas y mi manager estén al tanto de lo acordado y puedan responder de manera fácil y con conocimiento a futuras consultas de mis clientes.
Entiendo el impacto que tienen nuestros tiempos de respuesta en el tiempo de servicio y en la satisfacción del cliente. Trabajo tanto de manera individual como con mis colegas para asegurar que cumplamos con los niveles de servicio acordados.
Soy empático y entiendo cuando los clientes están enojados o molestos debido a su experiencia de compra hasta el momento. Me mantengo calmado y servicial, ofreciendo soluciones para asegurar que el cliente quede satisfecho con nuestro nivel de servicio general y que mantengamos una buena relación con ellos.
Animo a mis clientes a darme retroalimentación, la cual utilizo para crear una mejor experiencia de compra para todos nuestros futuros clientes.
Tengo conocimiento de las herramientas del centro de atención para acceder a información sobre el surtido de IKEA, las ofertas de servicio, así como actividades nacionales de tienda y campañas de marketing. Las promuevo de manera adecuada a mis clientes.
Respondo a las consultas de mis clientes de manera eficiente y efectiva.
Tengo buen conocimiento de las operaciones de tienda para ofrecer soluciones adecuadas a nuestros clientes, brindando asesoría sobre ventas adicionales y fomentando así compras adicionales.
Apoyo la creación de oportunidades de venta adicionales informando a los clientes sobre las opciones disponibles dentro de nuestro surtido que se ajustan a sus necesidades.
Trabajo con nuestra tienda para comunicar las prioridades de mis clientes y escucharlos con el fin de ofrecer la mejor experiencia de compra posible.
Entiendo la importancia de la participación precisa de inventario y actualizo los sistemas correspondientes para mejorar la exactitud de los registros de mantenimiento de existencias de la tienda.
Busco formas más eficientes de trabajar para reducir costos.
Please apply by 30 October 2023.
We create possibilities for better living
At Ikano, our vision is to create possibilities for better living. We are an international group of companies with around 8,000 co-workers in 11 countries, active within real estate, production, insurance, data analytics and retail. Ikano Group was established in 1988 and is owned by the Kamprad family. We are guided by our mission to simplify the many people’s lives and we do this by working together to create relevant, affordable and sustainable solutions based on fair terms.
Offices: 1, rue Nicolas Welter, Luxembourg, 2740, LU
