London, England, United Kingdom · Remote OK
Dedicated Solution Service Engineer (DSSE) About us Corero Network Security is a leading provider of Distributed Denial of Service (DDoS) protection solutions. We are specialists in automatic detection and mitigation sol…
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London, England, United Kingdom · Remote OK
Dedicated Solution Service Engineer (DSSE) About us Corero Network Security is a leading provider of Distributed Denial of Service (DDoS) protection solutions. We are specialists in automatic detection and mitigation sol…
Skills: DDoS mitigation, Network security, Infrastructure management, System integration, Technical troubleshooting
City of Edinburgh, Scotland, United Kingdom · On-site
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Turner & TownsendCity of Edinburgh, Scotland, United Kingdom · Hybrid
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor…
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Mott MacDonald Bentley is a fully integrated design and build business combining the design expertise of Mott MacDonald with the contracting experience of JN Bentley to deliver award winning projects. With an annual turn…
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HGV Senior Technician – Edinburgh Shift Pattern – Various Shifts Available £19.54 to £23.80 per hour, including shift allowance, plus an excellent benefits package, including: • In-house training provided to support care…
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City of Edinburgh, Scotland, United Kingdom · Hybrid
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Birmingham, England, United Kingdom · Hybrid
Line of Service Tax Industry/Sector Not Applicable Specialism General Tax Consulting Management Level Senior Manager Job Description & Summary About the role Our Private Business team specialise in providing corporate ta…
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City of Edinburgh, Scotland, United Kingdom · On-site
This role will be to clean and maintain all JCDecaux and Edinburgh Council bus shelters in Edinburgh. What you'll be doing... To support the cleaning and maintenance team in Edinburgh to ensure that all JCDecaux street f…
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City of Edinburgh, Scotland, United Kingdom · On-site
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UE06: £34,610 - £39,906 per annum CMVM / School of Neurological and Cardiovascular Sciences / Institute for Neuroscience and Cardiovascular Research / Edinburgh Imaging Full Time: 35 hours per week Fixed term: 30 months …
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City of Edinburgh, Scotland, United Kingdom · Hybrid
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LeonardoCity of Edinburgh, Scotland, United Kingdom · Hybrid
$53k–$58k/yr
Job Description: Salary: £53,000 - £58,000 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published…
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City of Edinburgh, Scotland, United Kingdom · Remote OK
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Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If …
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City of Edinburgh, Scotland, United Kingdom · On-site
Overview Benefit is Glowing… We Mean Growing… and we are currently searching for a Part-time Brow and Beauty Expert to make real connections in Boots Edinburgh St James. As a Brow and Beauty Expert, you'll be instrumenta…
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London, England, United Kingdom • Remote OK
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The Dedicated Solution Service Engineer acts as an embedded technical expert to optimize Corero products and drive operational excellence within customer organizations. They are responsible for proactive system management, advanced troubleshooting, and serving as a technical advocate to support sales and customer success goals.
Candidates must hold a bachelor's degree in a technical discipline and possess at least 5 years of experience in customer-facing technical roles. Strong expertise in network security, infrastructure, and technical sales enablement is required, along with the ability to travel for on-site engagements.
Dedicated Solution Service Engineer (DSSE)
About us
Corero Network Security is a leading provider of Distributed Denial of Service (DDoS) protection solutions. We are specialists in automatic detection and mitigation solutions, that include network visibility, analytics, and reporting tools. Corero's technology provides scalable protection capabilities against both external DDoS attackers and internal DDoS threats, in even the most complex edge and subscriber environments, ensuring internet service availability and uptime. Corero's key operational centers are in Marlborough, Massachusetts, USA, and Edinburgh, UK, with the Company's headquarters in London, UK. The Company is listed on the London Stock Exchange's AIM market under the ticker CNS. For more information, visit www.corero.com.
About the Role
Location: Remote (with periodic on-site visits/ Travel required)
Department: Customer Success / Professional Services
Reports To: Director of Professional Services
The Dedicated Solution Service Engineer (DSSE) is a highly skilled technical expert from
Corero Network Security, embedded directly within a customer’s organization to optimise,
enhance, and evangelize the Corero products.
This role bridges deep technical expertise with strategic business value providing proactive
technical leadership, escalation management, and technical sales enablement to drive
operational excellence and revenue growth. The DSSE operates as both a trusted advisor and a
technical advocate, ensuring seamless solution performance and alignment with customer
goals.
Key Responsibilities
Dedicated Technical Expertise
• Serve as a consistent, embedded remote resource for assigned customers.
• Conduct quarterly and ad-hoc on-site visits for system assessments and strategic
discussions. As required by end customer and approved by Corero.
• Deliver tailored recommendations to optimise Corero SmartWall ONE™ and CORE™
product lines.
Proactive Solutions Management
• Monitor system health and performance, identifying risks before they impact operations.
• Plan and execute software updates, patches, and configuration improvements.
• Provide continuous feedback to SOC/Support and engineering teams to enhance
reliability.
Advanced Troubleshooting & Root Cause Analysis
• Lead resolution of complex technical issues to minimize downtime.
• Collaborate with Corero Account, support (TAC and SOC) and R&D teams on escalated
issues.
• Document and communicate findings for transparency and knowledge sharing.
Escalation Management
• Act as the primary escalation point for all technical concerns.
• Ensure clear, timely communication across internal and customer stakeholders.
• Track, report, and resolve escalations through structured processes.
Technical Mentoring & Knowledge Transfer
• Provide guidance and training to customer technical teams.
• Create and maintain comprehensive technical documentation.
• Empower customer staff to self-manage routine maintenance and diagnostics.
Sales Enablement & Technical Evangelism
• Partner with sales and account teams to articulate solution value and capabilities to
tenant customers.
• Deliver product demonstrations, technical presentations, and proof-of-concept
engagements.
• Identify and influence upsell or cross-sell opportunities through technical insight and
trusted relationships.
• Support pre-sales engagements with post-sales credibility to accelerate deal velocity.
Qualifications
Required:
• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
• 5+ years of experience in a customer-facing technical role (e.g., Solutions Engineer,
Systems Engineer, Technical Account Manager).
• Proven experience in technical selling or pre-sales support, including customer
presentations, solution evangelism, or sales enablement.
• Strong understanding of network security, infrastructure, and system integration.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Exceptional communication and collaboration skills across technical and non-technical
teams.
• Ability to travel for on-site customer engagements.
• Excellent customer service and communication skills.
• Must be able to work under professional services guidelines for project delivery.
Preferred:
• Experience with DDoS mitigation products such as Corero, Radware or Kentik or similar
security solutions.
• Certifications in networking or cybersecurity (e.g., GCIA, CISSP).
• Demonstrated success in a post-sales or customer success engineering capacity.
What we offer
· Competitive compensation package
· Pension Scheme
· Life insurance
· Medical insurance
· Enhanced parental leave
· Annual leave and Birthday leave depending on location
· Remote working
We are Corero Network Security (LSE: CNS) (OTCQX: DDOSF), and for over a decade, our customers' needs have sculpted our SmartWall ONE DDoS protection platform. From just DDoS detection to offering DDoS protection-as-a-service, we meet you exactly where you are, providing precisely the protection you need. We believe no customer should alter their environment for a vendor; instead, we flexibly mold our robust, automatic, on-prem solutions to safeguard your business against the evolving DDoS threats. We know that organizations face continued budget and staffing challenges. Our optional suite of managed services allow you to outsource all or portions for your SmartWall ONE deployment to our in-house SOC experts who will help you stay focused on what you do best while we help keep your organization protected. And what happens when you need support? Imagine calling in for support and the person that takes your case is the one person who will take it to resolution - no tier 1 support scripts, no time-wasting escalation paths. That's how it works with us, and all of our support engineers are Corero employees with product expertise. Chat with our experts or visit our site to explore more.
Offices: 293 Boston Post Road, West, Suite 310, Marlborough, MA 01752, US · 53 Hanover Street, Edinburgh, Scotland, GB · 29 Finsbury Circus, Liverpool Street, England EC2M 5SQ, GB
