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Sr. EBS Federal Financials Functional Lead | Analyst
Chesapeake, Virginia, United States · On-site
Senior
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Lead the Tier 2 team in resolving complex technical and functional issues within the Oracle Federal Financials environment. Manage the incident backlog in ServiceNow and coordinate reporting and process improvements for the client.
Requirements
Requires a Bachelor's degree and at least 6 years of experience in advanced application support or functional/technical issue resolution. Must be a U.S. citizen or permanent resident capable of obtaining a federal Public Trust clearance.
Full job description
At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. i360 is seeking an Oracle Federal Financials O&M Tier 2 Lead to resolve the complex technical and functional issues escalated from Tier 1 in the client's Oracle Federal Financials environment, operated as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 2 team, manages advanced issue resolution across the financial system, and owns the backlog and priority reporting the client relies on. This is a designated key personnel position.
Key Responsibilities
Lead the Tier 2 team in resolving complex issues across Oracle Federal Financials sub-ledgers, ledgers, interfaces, and financial reports.
Manage all incidents assigned to the Tier 2 group in ServiceNow, driving timely resolution and accurate documentation.
Coordinate and produce the Tier 2 backlog report and the priority ticket report for the client.
Act as Tier 2 module approver for application access requests.
Provide deep functional and technical analysis on escalated issues, identify root causes, and recommend solutions.
Support shared service provider liaison activities, including monitoring tickets for supported agencies and reporting status.
Coordinate with the Tier 1 Lead, functional, architect, and program leads on escalations and process improvements.
Support audit requests with documentation, data, and walkthroughs.
Qualifications
Bachelor's degree.
Minimum 6 years of related experience, with significant time in advanced application support or functional/technical issue resolution.
Demonstrated experience leading escalation management and a support team.
Experience with ServiceNow (or similar ITSM platform) and managing assignment-group queues, backlog, and reporting.
Ability to pass a federal background investigation and obtain client site access.
Nice to Have
Familiarity with federal financial management environments and shared service operations.
ITIL certification or formal service management training.
Security & Eligibility Requirements
Ability to obtain and maintain a federal Public Trust (suitability) clearance
Must be able to pass a federal background investigation
U.S. Citizenship or Permanent Residency required (no visa sponsorship available)
Benefits
Referral Bonus
(401k) Matching
Holidays – Eleven
Technology Reimbursement
Short-Term & Long-Term Disability
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
80% Employer Paid Health Care Plan (Medical, Dental & Vision)
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.
Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.
Related keywords
Oracle Federal FinancialsServiceNowITILPublic Trust ClearanceFederal Financial ManagementShared ServicesITSMSub-ledgersLedgersInterfacesFinancial ReportsIncident ManagementBacklog ManagementRoot Cause AnalysisFederal Government
Providing agile and innovative Financial Management Solutions in a timely and fiscally responsible manner
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2001
Headquarters
Leesburg, Virginia
LinkedIn followers
3,660
Founded in 2001, i360technologies, Inc. (i360) is a certified small business delivering professional consulting and systems integration services to U.S. Federal agencies.
We bring together the right balance of people, processes, and technology to address each client’s unique needs, grounded in our core values of respect for people, cultural awareness, and relentless improvement.
i360’s strength lies in our specialization with Oracle solutions. We focus particularly on implementing Oracle E-Business Suite (EBS) and Oracle Federal Financials modules for government clients to modernize financial systems, upgrade reporting capabilities, institute best practices, drive business process efficiency, and ensure compliance with federal legislation and Treasury mandates.
Our consultants are selected not only for deep technical and functional expertise, but also for their capacity to collaborate, communicate clearly, and lead change initiatives. They bring vision, integrity, and a strong work ethic to every engagement.
We’ve built our reputation on delivering high-quality, efficient, and trustworthy solutions. As trusted advisors, we provide the depth and breadth of experience needed to help clients achieve—and often exceed—their goals in both management and technology.
Beyond financial systems, our service portfolio includes program and project management, robotic process automation (RPA), acquisition management, analytics, application development, and operations & maintenance.
Offices: 44084 Riverside Pkwy, Suite LL350, Leesburg, Virginia 20176, US
Oracle Applications Implementation & SupportFederal Financial Management & ComplianceProject Management & Administrative ServicesOracle EBSR11iR12 Implementation & Support ServicesAgileRPAFinancial System ModernizationQSMO