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Catalog SME / Master Data & Configuration - Solutions & Intelligent Systems
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 49d ago
~40 hrs/week
Responsibilities
Design, build, and configure applications tailored to business processes and organizational requirements. Collaborate with cross-functional teams to ensure scalable, maintainable software solutions and provide technical guidance to junior members.
Requirements
Requires a minimum of 2 years of experience in ServiceNow Customer Service Management (CSM). A minimum of 15 years of full-time education is mandatory.
Full job description
Project Role : Custom Software Engineer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education
Summary: As a Custom Software Engineer, a typical day involves designing, building, and configuring applications tailored to align with specific business processes and application needs. This role requires a thoughtful approach to understanding organizational requirements and translating them into functional software solutions. The workday often includes collaborating with various stakeholders to ensure the applications developed effectively support business objectives while maintaining flexibility for future enhancements. Continuous evaluation and refinement of the applications are integral to delivering high-quality, user-centric software that drives operational efficiency and meets evolving demands.
Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and analyze business requirements for application development. - Ensure the applications developed are scalable, maintainable, and aligned with organizational standards. - Assist junior team members by sharing knowledge and providing guidance on best practices. - Continuously monitor and improve application performance and user experience.
Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM). - Strong understanding of application design principles and software development lifecycle. - Experience in configuring and customizing ServiceNow modules to meet business needs. - Ability to troubleshoot and resolve technical issues within the ServiceNow platform. - Familiarity with integration techniques and data migration processes related to ServiceNow. - Good communication skills to effectively collaborate with stakeholders and team members.
Additional Information: - The candidate should have minimum 2 years of experience in ServiceNow Customer Service Management (CSM). - This position is based at our Chennai office. - A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
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