Carmel, Indiana, United States · Hybrid
$16/hr–$24/hr
Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Tra…
Skills: Customer Service, Case Management, Verbal Communication, Written Communication, Problem Solving
Carmel, Indiana, United States · On-site
$16/hr–$24/hr
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Title Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel …
Skills: Title Processing, Data Entry, Document Handling, Microsoft Outlook, Microsoft Word
Carmel, Indiana, United States · On-site
$14/hr–$16/hr
If you’re someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across …
Skills: Cash Handling, Customer Service, Point of Sale (POS) Systems, Basic Math, Communication Skills
Carmel, Indiana, United States · On-site
Job Category: Information Technology POSITION PURPOSE The Senior Software Engineer provides hands‑on technical guidance and support to development teams, ensuring high‑quality solutions, best practices, and timely delive…
Skills: C#, .NET, Python, Cloud-native Applications, CI/CD
Carmel, Indiana, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Accountability, Banking, Client Counseling, Customer Experience, Customer Loyalty
Carmel, Indiana, United States · On-site
Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurt…
Skills: Customer Service, Retail Sales, Animal Care, Communication, Interpersonal Skills
Carmel, Indiana, United States · On-site
$24/hr–$43/hr
Your Opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. A…
Skills: Business Development, Needs-Based Analysis, Client Relationship Management, Financial Consulting, Outbound Calling
Carmel, Indiana, United States · On-site
Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance s…
Skills: Customer Service, Account Management, Risk Mitigation, Business Process Streamlining, Data Analysis
Carmel, Indiana, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service
Carmel, Indiana, United States · On-site
$20/hr–$30/hr
If you’re someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across …
Skills: Customer Service, Staff Management, Scheduling, Inventory Control, Cash Handling
Carmel, Indiana, United States · On-site
$76k–$120k/yr
Purpose: Do you have a passion for ethical solutions and the ability to balance business needs with technical and regulatory requirements? Delta Faucet Company has an excellent opportunity for a Product Compliance Engine…
Skills: Product Compliance, Regulatory Analysis, Risk Mitigation, Certification Management, Technical Standard Interpretation
Carmel, Indiana, United States · On-site
$60k–$70k/yr
Pay Range: $60-$70k annually About Carvana If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a ca…
Skills: Project Management, Data Analysis, Physical Security Systems, Access Control, IP Video Surveillance
Carmel, Indiana, United States · On-site
$19/hr–$21/hr
Benefits: No nights and weekends Childcare discounts Recognition programs Professional development and CDA tuition reimbursement Tuition reimbursement 401(k) Competitive salary Dental insurance Health insurance Paid time…
Skills: Curriculum Implementation, Classroom Management, Family Communication, Child Supervision, Student Assessment
Carmel, Indiana, United States · On-site
Hourly Trader Carmel, IN This position will be responsible for the management of generation and native load requirements of any participating member or client. This position will be accountable for generation and load sc…
Skills: Energy Trading, Load Scheduling, Demand Side Management, Market Analysis, Price Negotiation
Carmel, Indiana, United States · On-site
$28/hr–$32/hr
A team that is aligned and patient-focused creates a great environment for patients, and for you as a member of the team. This is what we strive to be and who we want to join us in providing the best care possible for pa…
Skills: Chair-side Clinical Support, Patient Education, X-Ray Processing, Sterilization Processes, Treatment Planning
Carmel, Indiana, United States · On-site
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu…
Skills: Retail Management, Staff Recruitment, Performance Evaluation, Inventory Management, Cash Handling
Carmel, Indiana, United States · On-site
Clinical Operations Manager- PCU Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose…
Skills: Clinical Operations Management, Strategic Planning, Interprofessional Team Leadership, Evidence-Based Practice, Patient Experience Improvement
Carmel, Indiana, United States · On-site
Support Staff - Host Upland Brewing Co. at Clay Terrace in Carmel, IN is looking for Hosts and Support Staff to join our strong team. Our ideal candidate is a self-starter, motivated, and hard-working. Responsibilities *…
Skills: Customer Service, Communication, Organization, Reservation Management, Time Estimation
Carmel, Indiana, United States · On-site
Upland Brewing is looking for a dishwasher to join our team. Our ideal candidate is attentive, punctual, and hard-working. Responsibilities Wash dishes, glassware, flatware, pots or pans using dishwashers or by hand Main…
Skills: Dishwashing, Cleaning, Health and Safety Compliance, Communication, Time Management
Carmel, Indiana, United States · On-site
The Ed Napleton Automotive Group is looking for our next Automotive Photographer This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Indianapolis area dealerships (Hyundai, Genesis, K…
Skills: Automotive Photography, Product Photography, Attention To Detail, Inventory Management, Customer Service
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Handle inbound calls, chats, and SMS messages to resolve client inquiries regarding accounts and lines of credit. Collaborate with internal departments to provide accurate documentation and facilitate business needs for automotive dealers and auctions.
Requires a high school diploma or GED and generally less than two years of experience in a fast-paced environment. Candidates must have high-speed wired internet at home and strong communication skills to interact with a diverse customer base.
Flexible Work Option
Working in customer care you will handle inbound calls, chats, and SMS messages, regarding accounts and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients.
This is a Hybrid Call Center position. Hours of operation mostly fall inside or between the hours of 9:00 AM - 8:00 PM, EST (Closed Saturday, Sunday, Most Holidays).
Receive inbound calls, chats, and SMS messages from Automotive Dealers, Automotive Auctions, and internal clients.
Answer routine questions, follow guidelines, and use judgment based on experience.
Staying organized on case management, chats, SMS messages, and service tickets while responding promptly.
Engage customers and determine how to assist them regarding their Nextgear Capital line of credit.
Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans.
Build positive customer relationships by asking questions, actively listening, and offering solutions in a considerate and professional manner.
Provide accurate documentation of client inquiries and report case status and resolution.
Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs.
Refer more complex issues to more senior specialists or management.
Use company proprietary software for research, case management, data entry, and account follow-up activity.
Build working relationships with other customer care representatives and other internal departments.
Follow instructions and maintain workflow standards with integrity.
Attain production, quality goals, and metric standards such as quality phone interactions and schedule adherence.
Adhere to all general company policies and procedures regarding attendance and conduct.
Perform other duties as necessary and can work a flexible schedule as needed, including occasional mandatory overtime between hours ranging from 9 am to 8 pm Eastern time, 8-hour shift.
Highschool Diploma or GED
Generally, less than 2 years of experience
Exhibit’s ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties
Strong verbal and written communication skills with a proven ability to interact clearly with a vast customer base on socioeconomic levels.
Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes.
You must have high-speed internet available in your home and be able to be wired and not on Wi-Fi.
Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics
Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.
Other duties as needed or required
Previous Call Center and/or Automotive Industry experience is preferred but not required.
Leading-edge technology. Fast, reliable services. Business-class support
Cox Business provides a wide range of technology solutions for businesses of all sizes with reliable, scalable products and services tailored to your unique needs. From fiber internet and best-in-class #cloud solutions to secure networks and advanced communication tools, we equip your business for success in today's fast-paced digital world. With our dedicated team of experts, we deliver personalized support and proactive solutions, ensuring your technology works as hard as you do. Choose Cox Business and experience the difference a true technology partnership can make.
Offices: 6305 Peachtree Dunwoody Rd, Atlanta, Georgia 30328, US
