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Job Title: Associate Director, Patient Support Services Analytics - Rare Disease Location: Morristown, NJ About the Job Join the team transforming care for people with immune challenges, rare diseases, cancers, and neuro…
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BiogenCambridge, Massachusetts, United States · Hybrid
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Cambridge, Massachusetts, United States • On-site
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The Associate Director will execute comprehensive analytics on patient journey, adherence, and program performance for Rare Disease therapeutic areas. They will lead offshore analytics teams, develop KPI dashboards, and partner with commercial stakeholders to translate data into actionable business insights.
Candidates must have a bachelor's degree in a quantitative field and at least 3 years of experience in pharmaceutical or healthcare analytics. Proficiency in SQL, advanced Excel, and business intelligence tools like Power BI is required, along with experience in project leadership.
Job Title: Associate Director, Patient Support Services Analytics - Rare Disease
Location: Morristown, NJ
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
The Sanofi Patient Support Services (PSS) team helps patients access Sanofi therapies by providing reimbursement and logistics support, financial assistance, and patient education. As Associate Director, Patient Support Services Analytics - Rare Disease, you will execute comprehensive analytics that drive decision-making for Rare Disease therapeutic area programs. Reporting to the Director of PSS Analytics, you'll lead offshore analytics teams through project delivery, develop KPI dashboards and reporting solutions, and partner with Commercial and PSS stakeholders to translate data into actionable insights that improve patient access and program performance.
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Execute comprehensive analytics on patient journey, conversion, adherence, and program performance for Rare Disease; translate complex data into clear insights and business recommendations for Commercial and PSS stakeholders.
Lead offshore analytics team through day-to-day project delivery, providing business context, analytical direction, and quality oversight; ensure deliverables meet standards for timeliness, accuracy, and business fit.
Ensure KPI dashboards and reporting solutions in Power BI are continuously evolved to remain fit for business purpose, partnering with the PSS Business Intelligence Team to leverage analytical best practices and deliver reliable, actionable insights to Rare Disease program teams.
Perform ad-hoc and strategic analyses to proactively identify opportunities, barriers, and trends in patient access and program performance; support the Monthly TA Performance Review with data-driven insights.
Partner with Commercial (Marketing, Sales, Market Access) and PSS (Operations, Affordability, Strategy & Operations) teams to understand business needs and co-develop analytics solutions that drive program optimization and evidence-based measurement of PSS program impact.
Leverage advanced analytics techniques and AI-augmented tools to enhance analytical depth and efficiency; evaluate model outputs and translate findings into business context.
Ensure data quality, governance, and validation standards across all analytical outputs; collaborate with data management teams to maintain reliable data sources.
Basic Qualifications:
Bachelor's degree in Analytics, Data Science, Business, Mathematics, or related field; advanced degree preferred.
Minimum of 3 years of experience in pharmaceutical or healthcare analytics, with ability to execute complex analyses and translate findings into business recommendations.
Hands-on proficiency in SQL and advanced Excel; minimum of 3 years of experience with business intelligence tools (e.g., Power BI, Tableau, Qlik) with basic competency in Power BI report writing required to express analytical ideas visually to stakeholders.
Minimum of 3 years of experience with pharmaceutical data sources, including specialty pharmacy data, CRM systems (Veeva, Salesforce), and claims data; understanding of patient support services operations.
Preferred Qualifications:
Experience working directly with Commercial and/or PSS stakeholders as the analytics expert, with the ability to understand business needs and deliver insights that drive decision-making; minimum of 3 years of stakeholder collaboration experience.
Experience with advanced analytics techniques, including predictive modeling, patient journey analysis, and conversion/adherence analytics; familiarity with AI-augmented analytics tools valued.
At least one year of rare disease experience strongly preferred
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
US and Puerto Rico Residents Only
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
North America Applicants Only
The salary range for this position is:
$122,250.00 - $176,583.33All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.
We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. We apply our deep understanding of the immune system to invent medicines and vaccines that treat and protect millions of people around the world, with an innovative pipeline that could benefit millions more. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives; this inspires us to drive progress and deliver positive impact for our people and the communities we serve, by addressing the most urgent healthcare, environmental, and societal challenges of our time. Interactions with this account must comply with the Terms: https://bit.ly/sanofi-terms
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