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Description Umami Riot was born from a simple idea: pair joyful hospitality with uncompromising craftsmanship. Founded by Chef Tim Cushman and sake expert Nancy Cushman, our restaurants celebrate bold flavor, precision, …
Skills: Restaurant management, P&L management, Operations management, Team leadership, Staff development
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The Area Manager will oversee the daily performance, financials, and operational standards of multiple fast-casual restaurant locations. They are responsible for coaching management teams, leading new restaurant openings, and building scalable operating systems.
Requirements
Candidates must have at least 4 years of progressive restaurant management experience, including 2 years in a multi-unit capacity. Proficiency in P&L management, operational KPIs, and the ability to work flexible hours including nights and weekends is required.
Full job description
Description
Umami Riot was born from a simple idea: pair joyful hospitality with uncompromising craftsmanship. Founded by Chef Tim Cushman and sake expert Nancy Cushman, our restaurants celebrate bold flavor, precision, and a distinctly Boston point of view. We’re growing — and we’re looking for an Area Manager, Fast Casual who knows how to run great restaurants today while building the systems and teams we’ll need tomorrow. You’ll lead Ms. Clucks Deluxe and gogo ya at Time Out Market Boston, with new locations already on the horizon. This is a hands-on, field-driven leadership role for someone who can move comfortably between the numbers, the people, and the floor — owning performance while building an operation that can scale.
THE GIG (AKA WHAT YOU’LL ACTUALLY BE DOING)
Own the day-to-day performance of our fast-casual concepts — operations, hospitality, people, financials, and everything in between
Take real ownership of the P&L, including sales, labor, food cost, inventory, prime cost, and four-wall performance
Lead from the floor, keeping standards high across food quality, service, cleanliness, safety, and execution
Build operating rhythms that stick — line checks, opening and closing standards, shift huddles, manager walkthroughs, inventory controls, and more
Coach and develop managers consistently, building the bench we need for future growth
Partner with our Corporate Chef, HR, Marketing, and Operations teams to keep the business moving forward
Lead new restaurant openings from pre-opening planning through opening day and stabilization
Build the fast-casual opening playbook so every opening gets smarter, stronger, and more repeatable
Create training systems and develop internal talent so future locations can be staffed with people who already know how we operate
Own our operational relationships with Time Out Market and future food hall and landlord partners
Spot the gap, diagnose the issue, and bring the plan — before it becomes a bigger problem
THIS ROLE IS A GREAT FIT IF…
You have 4+ years of progressive restaurant management experience, including at least 2years leading multiple units in fast-casual, QSR, or high-volume counter service
You know your numbers and have personally owned a P&L, labor targets, food cost, inventory, and operational KPIs
You’re a coach at heart and get real satisfaction from watching someone you developed step into their next role
You’ve opened restaurants before — or have been close enough to the process to understand what it takes to get one across the finish line
You can shift from reviewing yesterday’s labor to jumping onto the line without missing a beat
You build systems instead of becoming the system
You’re comfortable holding people accountable while still being the leader they want in their corner
You’re organized, decisive, curious, and constantly looking for a better way to operate
You understand that two brands can share a roof without losing what makes each one distinct
You have reliable transportation and can move easily between Boston-area locations
Bonus points if you’ve worked in food halls, stadiums, airports, or other high-volume environments with shared infrastructure; have managed multiple concepts at once; or are bilingual in Spanish or Portuguese.
GROW WITH US
This isn’t a “keep the trains running” Area Manager role.Our fast-casual portfolio is growing, with a pipeline of new Boston-area locations over the next 12–18 months. We’re looking for someone who wants to help build what comes next — the playbook, the training program, the management bench, and the operating discipline that lets us grow without losing what makes these brands special. As the portfolio grows, so does the role. Base salary is reviewed with each unit added, with a defined progression toward District Manager or Director of Fast Casual Operations at $115,000–$125,000 as the portfolio reaches four units.
Requirements
LET’S SET EXPECTATIONS (IN A GOOD WAY)
This is restaurant operations — not a desk job.
You’ll spend significant time in the restaurants, coaching teams, watching service, solving problems, reviewing numbers, and making things better. Nights, weekends, holidays, and opening periods are part of the gig.
You should be comfortable standing and walking for long shifts, lifting up to 50 lbs., bending, reaching, and working in tight or hot kitchen environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
WHY PEOPLE STICK AROUND
$90,000–$105,000 base salary
Performance bonus up to 10%
Opening bonus
Dining discounts across Umami Riot locations
Real opportunity to grow as the portfolio expands
The chance to build teams, systems, and restaurants — not just inherit them
A culture rooted in hospitality, creativity, accountability, and heart
If you’re the kind of operator who can walk into a restaurant, understand what the numbers are telling you, see what the team needs, and turn both into action — we want to meet you.
To apply, send us your resume and a short note telling us about a restaurant you opened or a number you moved.
Related keywords
Fast casualQSRP&LOperationsHospitalityMulti-unitInventoryLabor targetsFood costKPIsRestaurant openingsTraining systemsManagement benchOperational disciplineTime Out MarketField-driven leadership
Innovative Hospitality since 2007 by Tim and Nancy Cushman
Industry
Hospitality
Company size
201-500 employees
Founded
2007
Headquarters
Boston
LinkedIn followers
594
Umami Riot | Through creatively led, emotionally resonant
concepts, we craft experiences that surprise, delight, and connect. Our food tells stories. Our spaces stir curiosity. Our service is choreographed with heart.
Founded by hospitality visionaries Chef Tim Cushman and Nancy Cushman, Umami Riot is a Boston-based hospitality group celebrated for crafting unforgettable dining experiences grounded in excellence, innovation, and genuine hospitality. Each concept within our portfolio is a distinct reflection of our dedication to culinary artistry, cultural storytelling, and thoughtful service.