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Part-time
high school
Posted 9d ago
~40 hrs/week
Responsibilities
The Host/Hostess is responsible for managing guest arrivals, reservations, and seating to ensure a seamless dining experience. They also coordinate with service and management teams to maintain efficient dining room flow and high service standards.
Requirements
Candidates should have prior experience in a refined or high-volume restaurant environment and proficiency with SevenRooms. Strong verbal communication skills and the ability to remain composed in a fast-paced setting are essential.
Full job description
Position Summary
The Host/Hostess is a key front-of-house service professional responsible for creating a warm, polished, and organized first and last impression for every guest. This role requires a calm, confident presence and the ability to manage multiple priorities while maintaining a friendly and professional demeanor.
The ideal candidate has experience in a refined, high-volume restaurant environment and prior experience using SevenRooms. Hosts play a critical role in managing guest flow, supporting service pacing, and communicating effectively with the service and management teams to ensure a seamless dining experience.
Essential Functions
Guest Experience & Arrival Flow
Greet guests warmly and professionally upon arrival, confirm reservations, and acknowledge special requests or occasions.
Escort guests to their tables, offer chair assistance, present menus, and ensure guests feel welcomed and informed.
Thank guests upon departure and provide a positive final impression of the restaurant.
Respond to guest questions and concerns with professionalism, empathy, and solution-oriented communication.
Reservations, Seating & Communication
Manage reservations, walk-ins, waitlists, and special requests using SevenRooms.
Accurately update guest notes, preferences, and special occasions within SevenRooms.
Answer incoming phone calls promptly and courteously, providing accurate information regarding reservations, hours, menus, and events.
Maintain clear and consistent communication between guests, service staff, and management.
Dining Room Flow & Team Coordination
Coordinate seating and table assignments to support service pacing and guest satisfaction.
Communicate table status clearly with Servers, Captains, and Management.
Monitor dining room activity throughout service and adjust seating flow as needed.
Support daily preshift meetings by communicating guest notes, and operational updates when assigned.
Operational & Support Responsibilities
Ensure the host stand and entry area remain clean, organized, and presentable at all times.
Perform assigned opening and closing duties, including stocking supplies, cleaning, and assisting with side work such as folding napkins.
Assist with guest needs as appropriate, including directions within the resort, or special accommodations.
Attend required meetings and training.
Perform additional duties as assigned to support overall service excellence.
Internal Relationships
Reports to the Restaurant General Manager.
Works closely with Servers, Culinary Team, and Restaurant Management.
External Relationships
Has regular, direct contact with restaurant guests and members.
Qualifications
Working knowledge of restaurant operations and guest flow.
Prior experience with SevenRooms is strongly preferred.
Strong verbal communication and organizational skills.
Ability to read and understand written English, including reservations, guest notes, and event details.
Ability to speak English clearly and professionally with guests and team members.
Ability to remain composed and welcoming in a fast-paced, high-volume environment.
Ability to move efficiently throughout a busy dining room.
Education & Experience Requirements
High school diploma or equivalent required.
Prior experience as a Host/Hostess or restaurant greeter in a refined or high-volume environment preferred.
Must obtain and maintain any required licenses or certifications as applicable.
CPR and/or First Aid certification preferred.
Physical Requirements
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
Equal Employment Opportunity
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
A century of being iconic. Resort & private member club since 1926.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1926
Headquarters
Boca Raton, Florida
LinkedIn followers
20,578
The Boca Raton, amidst 200 waterfront acres, is a private, gated Resort which provides a year-round escape for its members and guests.
For nearly 100 years, people have experienced our unique vision of the coveted South Florida lifestyle. Now, a property-wide transformation is inspiring A New Golden Era, with new ways to eat, play, and stay. More than ever, the key to it all is our people—our team. Seize the opportunity to build your extraordinary future by becoming a key part of The Boca Raton, an icon of South Florida leisure.
Enjoy perks that give you and your loved ones a taste of the exceptional experiences we provide our guests:
- Travel discounts
- Discounted meals
- Exclusive property benefits
- Discounted resort amenities in the summer
- Camps and activities for associates' children
Feel secure in your future while focusing on what matters today, including perks that promote financial wellness and work-life balance:
- Competitive pay
- 401(k) match
- Paid life insurance
- Mental wellness support
Be celebrated for your hard work and surrounded by a team that lifts you up:
- Associate appreciation month
- Annual service and milestone awards
- Monthly birthday celebrations
Let your ambitions drive your dreams and take you as far as you want:
- Tuition reimbursement
- Lynn University discounts
- Manager-in-training programs
- Ongoing learning opportunities
- Leadership development programs
- Cross-departmental collaboration and job shadowing
Offices: 501 East Camino Real, Boca Raton, Florida 33432, US
Guest ExperienceFood & BeverageCulinarySecurityWater SportsMarinaHousekeepingOceanfront DiningCocktailsand Member Services