Berlin, Germany · On-site
As a Norwegian-Speaking Customer Service Agent, you will serve as a dedicated specialist within PERGOLUX’s international support team, handling the full spectrum of customer inquiries across phone, email, and chat. As ou…
Skills: Norwegian Fluency, English Proficiency, German Language Skills, Customer Support, Technical Troubleshooting
Berlin, Germany · On-site
As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, …
Skills: Customer Service, Sales, Membership Management, Equipment Operation, Site Maintenance
Berlin, Germany · On-site
$80k–$120k/yr
This isn’t your regular job. Almedia is a place where those who want to push harder can accelerate their careers faster than anywhere else. We’re aiming to become Germany’s second bootstrapped unicorn. Almedia is already…
Skills: Performance Marketing, User Acquisition, Budget Management, Google Ads, Meta Ads
Berlin, Germany · Hybrid
Job Location BERLIN PLANT Job Description At our Gillette plant in Berlin, which employs around 500 people, we use state-of-the-art high-tech control and manufacturing systems to produce wet-shaving heads for the premium…
Skills: Material Handling Systems, AGV-system, Project Management, Financial Planning, Root Cause Analysis
Berlin, Germany · Hybrid
Daten sind für uns kein Nebenprodukt, sondern ein zentraler Erfolgsfaktor und das Fundament unserer KI-Strategie. Als Analytics Engineer (m/w/d) bist du die treibende Kraft hinter unserer Datenplattform: Du baust und pfl…
Skills: SQL, dbt, Data Modeling, Data Warehouse Design, ETL/ELT Processes
Berlin, Germany · On-site
$65k–$80k/yr
This isn’t your regular job. Almedia is a place where those who want to push harder can accelerate their careers faster than anywhere else. We’re aiming to become Germany’s second bootstrapped unicorn. Almedia is already…
Skills: User Acquisition, AppLovin, Google UAC, Facebook Ads, TikTok Ads
Berlin, Germany · On-site
Job Description SummaryThis role is designed to interpret the customer’s technical enquiry and to design the most cost effective overall solution for an HVDC installation utilizing the PES power electronics solutions, ai…
Skills: HVDC System Design, Power System Engineering, High Voltage Equipment, Insulation Co-ordination, Python
Berlin, Germany · Hybrid
Unser Ziel ist eine Solaranlage auf jedem Dach, ein Speicher in jedem Haus und ein E-Auto in jeder Garage. Enpal macht das möglich mit einer integrierten Gesamtlösung für dezentrale Energie – von Solaranlage und Batterie…
Skills: Operations Management, Process Optimization, Stakeholder Management, Analytical Thinking, Customer Experience
Berlin, Germany · Hybrid
Gestalte die Zukunft der Brillen mit uns! Wir verbinden Innovation und Stil mit einer unvergleichlichen Markenvielfalt und höchsten Qualitätsstandards - online und offline. Sei unsere Inspiration bei #teamspex! SEE & BE …
Skills: Payroll Management, HR Operations, Compensation & Benefits, German Labor Law, Social Security Law
Berlin, Germany · On-site
Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurt…
Skills: Integrated Marketing, Campaign Execution, Digital Marketing, Product Marketing, Analytics & Reporting
Berlin, Germany · On-site
As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, …
Skills: Customer Service, Sales, Membership Management, Equipment Operation, Site Maintenance
Berlin, Germany · Hybrid
Über Yepoda Clean K-Beauty Innovation. Ohne Kompromisse. Yepoda ist eine Clean K-Beauty Brand, die hält, was sie verspricht. Wir entwickeln koreanische Hautpflege ohne Kompromisse: klinisch getestet, 100 % vegan und nach…
Skills: Influencer marketing, Partnership management, Sales, Account management, Affiliate marketing
Berlin, Germany · Hybrid
Job Description: The Academic Department Manager (ADM) provides high-level and critical leadership and direction for the Department. The ADM manages the financial, administrative, and human resources operations, ensuring…
Skills: Financial Management, Budgeting, Forecasting, Grant Administration, Staff Management
Berlin, Germany · On-site
Job Description: It is an especially exciting time at Brown University and the School of Engineering where together, we are leading efforts to enhance academic excellence through innovative education and increased interd…
Skills: Windows OS Support, OSX Support, Desktop Troubleshooting, Mobile Hardware Support, Audiovisual Support
Berlin, Germany · On-site
Chat Bewerbung » Ort: 13347 Berlin, Reinickendorfer Str. 83 | Vertragsart: Teilzeit, 30 Std./ Woche, unbefristet | Job-ID: 966638 PENNY ist Teil der REWE Group und beschäftigt über 31.000 Mitarbeitende in rund 2.130 Märk…
Skills: Customer Service, Cashiering, Inventory Management, Quality Control, Teamwork
Berlin, Germany · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Facility Management, Building Management, Vendor Management, Contract Management, Budget Management
Berlin, Germany · Hybrid
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: Leadership, Document Management Systems, Scanning Software Configuration, Hardware Troubleshooting, Metadata Formatting
Berlin, Germany · On-site
We are seeking a Senior Solutions Architect with strong hands-on experience in deploying, debugging, and optimizing training and inference workloads on large-scale GPU clusters. As we support customers and partners acros…
Skills: GPU Cluster Optimization, HPC, AI Training and Inference, CUDA, C++
Berlin, Germany · On-site
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, ev…
Skills: Computed Tomography Imaging, Patient Care, Contrast Media Administration, PACS, VNA Punctures
Berlin, Germany · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Patient Flow Management, EMR Documentation, Clinical Care, Administrative Support, Patient Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide high-quality customer support for the Norwegian market across phone, email, and chat, managing cases from initial contact to resolution. Collaborate with cross-functional teams to solve technical product issues and optimize internal support workflows and resources.
Requires fluency in Norwegian (C1+) and proficiency in English (B1+), with 2-4 years of experience in customer support, preferably in e-commerce. Candidates must be proficient in Zendesk and Shopify and possess strong conflict resolution and communication skills.
As a Norwegian-Speaking Customer Service Agent, you will serve as a dedicated specialist within PERGOLUX’s international support team, handling the full spectrum of customer inquiries across phone, email, and chat. As our designated Norwegian-fluent expert, customer contacts from Norway are routed directly to you to ensure our Norwegian market receives tailored, top-tier support in their native language, while collaborating cross-functionally to resolve technical issues and optimize internal support workflows.
At PERGOLUX, we are driven by integrity, ambition, innovation, humility, appreciation, and unity, bringing Scandinavian-inspired outdoor living design to customers worldwide within a collaborative, growth-oriented environment.
Dedicated Customer Support: Deliver empathetic, high-quality support across phone, email, and chat, independently handling complex inquiries, VIP cases, and installation partner requests.
End-to-End Case Management: Own order and delivery issues — including returns, damages, refunds, WISMO inquiries, and claims — from initial contact through to full resolution while following localized SOPs.
Technical Troubleshooting: Diagnose and solve technical product issues using visual evidence, manuals, and deep product knowledge to provide accurate and effective solutions.
Cross-Functional Collaboration: Partner with logistics, warehouse, sales, and technical teams, maintaining precise documentation across Zendesk, Shopify, and internal tools for smooth handovers.
Knowledge & Process Optimization: Identify workflow gaps, update Help Desk resources (FAQs, macros), and mentor associate agents to raise overall service quality and efficiency.
Language Proficiency: Fluency in Norwegian (C1+) is essential — this is the core differentiator of the role. Strong English (B1+) is required for communication with our international team.
Bonus Language: German language skills are a highly valued bonus — the combination of Norwegian, English, and German makes you a uniquely versatile addition to our multilingual CS team.
Relevant Experience: 2–4 years of customer support or technical service experience, ideally within a fast-scaling e-commerce environment.
Communication & Conflict Resolution: Outstanding written and verbal communication with active listening skills, strong empathy, and confident de-escalation abilities.
Digital & Tool Fluency: Proficiency with multi-channel ticketing platforms like Zendesk and Shopify, alongside strong multitasking abilities and SLA management.
Ownership & Continuous Improvement: Sound judgment in handling non-standard cases independently, paired with a process-improvement mindset to enhance team workflows.
Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes.
International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas.
Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products.
Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles.
Team Culture – Be part of regular team events and a culture that celebrates wins—big and small.
Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle.
We’d love to hear from you! Apply via our PERGOLUX Career Page or reach out through PERGOLUX LinkedIn.
A leading pergola provider & fast-scaling e-com. Increasing quality of life by providing the best outdoor experience.
Our Mission: We increase people's quality of living by providing the best outdoor living experience in the world! From our home country Norway, we provide best value for money pergolas and wintergardens at an affordable price globally!
Offices: Schlesische Straße 27, Berlin, BE 10997, DE · Am Hauptbahnhof 12, Frankfurt, Hesse 60329, DE · 407 Brookside Rd, Waterbury, Connecticut 06708, US · Av. Pdte. Kennedy 5600, Santiago de Chile, Vitacura 7650726, CL · Warpsgrove Lane, Chalgrove, England OX44 7XZ, GB
