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Assess pet insurance claims by reviewing veterinary medical records and policy guidelines to ensure accurate and fair decisions. Communicate claim outcomes and rationale to pet owners and veterinary professionals while supporting the appeals process.
Requires professional fluency in English, German, and French, along with 2+ years of experience in a customer-facing veterinary or pet insurance environment. Candidates must have a strong understanding of veterinary medical terminology and the ability to navigate multiple business software systems.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, and a new provider in Europe. Our mission is to help loving, responsible pet owners budget and care for their pets. We create solutions to ensure our members, their pets, and their vets experience unparalleled customer service. At Trupanion, we offer a collaborative, informal, and pet-friendly environment where everyone is encouraged to authentically be the best version of themselves.
As a Claims Specialist, you will combine veterinary medical knowledge, critical thinking, and policy expertise to assess pet insurance claims and deliver accurate, fair, and timely claim decisions. You will review medical records, clinical notes, invoices, and policy information to determine claim eligibility while ensuring consistency with Trupanion and Smart Paws policy guidelines.
In this role, you will service as a trusted resource for pet owners, veterinary teams, and internal stakeholders, helping navigate complex claim scenarios with empathy, professionalism, and attention to detail. You will also support the appeals process by conducting secondary claim reviews and providing clear rationale for claim outcomes.
Success in this role requires strong analytical skills, sound judgement, curiosity, and the ability to balance policy interpretation with an exceptional customer experience. The ideal candidate brings a combination of veterinary knowledge, customer-facing experience, and problem-solving abilities, allowing them to confidently navigate complex claims while delivering a positive experience for pet owners and veterinary partners.
At Trupanion, we believe in a flexible workplace! This is a remote position for candidates in Germany or Switzerland. You must be able to have a reliable and stable connection to the internet through hard-wire Ethernet.
Expectation is to meet as a team once per quarter, for up to a week. The location is subject to change, based on needs.
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Model the team DNA always, believing that we can achieve great things together when we are:
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Medical insurance for the life of your pet.
Trupanion is the fastest-growing player in the pet medical insurance space. We are known for superior coverage and top-notch customer service. We pride ourselves on swift claims resolutions and providing the best medical insurance care available. We're growing our footprint throughout North America and need ambitious, data-driven individuals with innovation in their DNA to join our team and help nurture a market with immense opportunity. Trupanion is underwritten in the U.S. by American Pet Insurance Co. and Canada by Omega General Insurance Co.
Offices: 6100 4th Ave S, Seattle, Washington 98108, US · Suite 201 185 Forester St., North Vancouver, BC V7H 0A6, CA · 4th Floor, Charter House, 2 Woodlands Road, Altrincham, England WA14 1HF, GB · Port Maquarie, South New Wales 2444, AU
