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Cloud Strategy & Operations Head

Location:  Bangalore

Experience Required:  12 – 16 Years

Employment Type:  Full-Time

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About Zybisys

Zybisys is a technology company that helps banks, financial institutions, and FinTech businesses build and run secure, reliable, and high-performance technology platforms. We work closely with some of India's leading stock brokers to manage their cloud infrastructure, cybersecurity, platform operations, and observability. With deep expertise in the Capital Markets domain, we focus on simplifying complex technology, improving operational resilience, and helping our customers innovate with confidence.

Job Description

The Cloud Strategy & Operations Head is a senior hands-on technical leadership role within the Zybisys Managed Cloud Services practice. The role owns the architecture, build, automation, and ongoing operations of a complex multi-region Azure cloud environment integrated with an on-premises datacenter in a hybrid model — serving both business-critical application workloads and enterprise employee services.

This is not a purely governance or managerial position. The ideal candidate is an experienced cloud architect and MSSP practitioner who leads from the front — capable of designing infrastructure, building automation pipelines, deploying and managing enterprise platforms, defining observability strategy, and governing managed services delivery — while engaging directly with the client as Zybisys's primary technical owner.

Key Responsibilities

Platform Architecture & Build

·       Architect and lead the build of multi-region Azure cloud infrastructure integrated with on-premises datacenter environments in a hybrid topology.

·       Design end-to-end infrastructure: compute, storage, networking, identity (Azure AD, ADFS, hybrid directory), and connectivity layers for both business and employee workloads.

·       Define platform standards, configuration baselines, and architecture blueprints; own Azure build planning and environment design from inception through steady-state operations.

·       Plan and oversee Azure landing zone design, subscription governance, management groups, and policy frameworks aligned with enterprise requirements.

·       Lead capacity planning, infrastructure right-sizing, and ongoing resource optimisation across cloud and on-premises layers.

Networking, Security & Traffic Management

·       Design and manage hub-and-spoke or Virtual WAN network topologies spanning multi-region Azure and hybrid datacenter connectivity (ExpressRoute, Site-to-Site VPN).

·       Deploy and manage Azure-native and marketplace-based firewall solutions, Web Application Firewalls (WAF), Application Gateways, Azure Load Balancers, and Azure Front Door for traffic management and application delivery.

·       Implement and govern Azure API Gateway and API Management for application exposure and traffic control.

·       Deploy and manage Zscaler Internet Access (ZIA) for clean, filtered internet egress and Zscaler Private Access (ZPA) for secure internal application connectivity.

·       Configure and manage Palo Alto NGFW, Trend Micro EDR, and CyberArk PAM — implementing security baselines and change configurations per client infosec policy directives.

Observability, Monitoring & APM

·       Design and implement a comprehensive observability strategy covering infrastructure, application, network, and security telemetry layers across all managed environments.

·       Deploy and manage Prometheus and Grafana stacks for real-time metrics collection, dashboard visualization, and alerting across cloud and hybrid environments.

·       Implement sFlow and NetFlow monitoring for network traffic analysis, bandwidth utilization, and anomaly detection across datacenter and Azure network paths.

·       Evaluate, recommend, and deploy Application Performance Monitoring (APM) solutions; integrate APM data into the unified observability framework for application-layer visibility.

·       Configure Azure Monitor, Log Analytics, and custom KQL alert rules; establish noise-reduced alerting, correlation rules, and escalation matrices.

·       Define and maintain runbooks, SOPs, and incident playbooks for all priority categories; own SLA adherence and drive RCA discipline for major incidents.

Automation, DevOps & CI/CD Readiness

·       Champion an automation-first operations culture — auto-remediation workflows, self-healing runbooks, scheduled maintenance automation, and event-driven provisioning.

·       Implement IaC practices using Terraform, Ansible, ARM templates, or Bicep for all infrastructure provisioning and configuration management workflows.

·       Lead CI/CD readiness assessments and pipeline design for managed cloud environments; collaborate with DevOps teams on deployment automation, release governance, and environment promotion.

·       Build and maintain operational automation scripts (PowerShell, Python, Bash) that reduce manual toil, improve MTTR, and increase consistency across operations.

Cloud Cost Optimisation

·       Own cloud cost governance across all managed Azure subscriptions — define tagging policies, cost allocation frameworks, and budget alert structures.

·       Continuously analyse Azure spend using Cost Management + Billing; identify rightsizing opportunities, reserved instance recommendations, and idle resource elimination.

·       Produce regular cost optimisation reports and present savings roadmaps to stakeholders; track and report realized savings against targets.

·       Implement FinOps practices aligned with team maturity — chargeback models, showback dashboards, and workload-level cost accountability.

MSSP Service Delivery & Governance

·       Own end-to-end managed services delivery including incident, change, problem, and service request management via ITSM platforms.

·       Govern SLA adherence across all priority tiers; lead post-incident reviews, chronic issue elimination, and continuous improvement programs.

·       Serve as Zybisys's primary technical owner and escalation authority in the client relationship — covering both technical and executive-level stakeholder engagement.

·       Publish monthly service review reports, SLA dashboards, capacity reports, and quarterly business reviews; drive CAB participation and change governance.

Team Leadership & Development

·       Lead, mentor, and performance-manage the managed cloud operations team across L1, L2, specialist, and DevOps engineering functions.

·       Design 24x7 shift structures, escalation paths, and on-call frameworks ensuring operational coverage and resilience.

·       Conduct skills gap assessments, define technical training roadmaps, and build team capability aligned to platform evolution.

·       Foster a team culture of ownership, documentation discipline, and continuous improvement.

Required Skills & Experience

Cloud Architecture & Hybrid Infrastructure

·       12 – 16 years of overall IT/infrastructure experience; minimum 6 years in cloud infrastructure or managed cloud roles.

·       Proven experience architecting and operating multi-region Microsoft Azure environments including landing zone design, subscription governance, and hybrid connectivity (ExpressRoute, Site-to-Site VPN, Azure Arc).

·       Strong hybrid infrastructure experience — integrating on-premises datacenter environments with Azure through consistent networking, identity, and management planes.

·       Deep expertise in Windows Server and Linux (RHEL/Ubuntu) administration, VM lifecycle management, storage (SAN/NAS/Azure-native), and OS-level troubleshooting.

·       Enterprise identity and directory services: Azure AD, ADFS, hybrid identity, Conditional Access, Privileged Identity Management, and M365 platform administration.

·       Strong networking fundamentals: BGP, OSPF, VLANs, VXLAN, DNS, DHCP, NTP, IPSec VPN, SD-WAN, and network segmentation design.

Networking, Security Platforms & Traffic Management

·       Hands-on experience deploying and managing Azure-native and marketplace-based firewalls, Azure WAF, Application Gateway, Azure Load Balancer, Azure Front Door, and Traffic Manager.

·       Azure API Management and API Gateway configuration — API policies, routing, throttling, security, and developer portal management.

·       Zscaler ZIA and ZPA deployment, policy configuration, and operational management for secure internet access and private application connectivity.

·       Palo Alto NGFW (Panorama preferred), Trend Micro Apex One / XDR, and CyberArk PAM administration — policy implementation, change management, and compliance tracking under client security directives.

Observability & Monitoring

·       Prometheus and Grafana deployment and operations — metric scraping, custom dashboards, alerting rules, and integration with cloud and on-premises targets.

·       sFlow and NetFlow collection, analysis, and visualization for network traffic monitoring and anomaly detection.

·       APM platform experience (Dynatrace, AppDynamics, New Relic, Azure Application Insights, or equivalent) — deployment, agent rollout, baseline tuning, and dashboard design.

·       Azure Monitor, Log Analytics, KQL query development, and unified alerting for hybrid environments.

·       Experience designing observability strategies from scratch — defining what to monitor, how to alert, and how to present operational health to stakeholders.

Automation, DevOps & IaC

·       Strong scripting and automation skills: PowerShell, Python, Bash; IaC with Terraform and / or Ansible across cloud and hybrid environments.

·       CI/CD pipeline design and readiness assessment: Azure DevOps, Git-based workflows, deployment automation, environment promotion strategies.

·       Demonstrated track record of building auto-remediation workflows and runbook automation that measurably reduced MTTR or eliminated manual toil.

Cloud Cost Optimisation

·       Azure Cost Management + Billing, reserved instance analysis, rightsizing recommendations, and cost allocation tagging.

·       FinOps practices: chargeback / showback models, budget governance, anomaly alerting, and savings tracking.

·       Experience delivering cost reduction programs with measurable outcomes in managed cloud or MSSP environments.

MSSP & Service Delivery

·       Minimum 4 years in an MSSP or multi-client managed services environment with full operational ownership (not just support coordination).

·       Proven SLA governance in 24x7 operations — escalation management, war-room coordination, and executive communication during major incidents.

·       ITSM platform experience: Zoho Desk, ServiceNow, Freshservice, or equivalent — process ownership, not just usage.

Certification (Preferred)