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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Short-term Disability, Long-term Disability, Life Insurance
Posted 64d ago
~40 hrs/week
Responsibilities
The Front Office Representative manages patient scheduling, check-in/out processes, and heavy phone support for a cardiology clinic. They are also responsible for collecting co-pays, verifying insurance, and ensuring smooth patient flow.
Requirements
Candidates must have a High School Diploma or GED and at least one year of customer service experience. Proficiency in Microsoft software and the Athena system is preferred, along with strong organizational and communication skills.
Full job description
Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.
IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Cardiology clinic in Avondale. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.
ESSENTIAL FUNCTIONS
Coordinates and manages physician clinic schedules
Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures.
Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file. Gives patient forms prior to meeting with the provider and verifies that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file.
Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles.
Schedules appointments/tests/procedures. Directs walk-in patients and emergencies as per established policies and procedures
Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Reviews account for balances due. Informs patient of their outstanding balance, collects said balance, and issues cash receipt when monies are collected
Answers all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5
Reviews daily clinic schedule to ensure appropriate authorizations/co-pays. Works closely with clinical staff to assure smooth patient flow and cut down on waiting time
Makes reminder calls for next day appointments. Follows up on “no show” patients on a daily basis
Provides excellent customer service and assistance to patients of the practice
Pulls faxes and disseminate to the appropriate individual
Oversees petty cash, close batches, post co-pays to batches, and End of Day balancing of the cash drawers. Notifies manager of any reconciliation shortages immediately
Arranges transportation/interpretation for patients if needed
Scan documents into Athena
Minimum Job Requirements:
At least 1 year of customer service skills and experience
High School Diploma or GED
Previous experience with Athena system a plus
Ability to plan, coordinate and organize front office tasks and workflow
Excellent customer service and communication skills
Excellent communication skills, ability to take initiative, work well with an established team
Excellent organizational skills
Attention to detail computer skills using Microsoft software, scheduling software and email applications
The ability to work in a constant state of alertness and in a safe manner
Bilingual Spanish/ English a plus
NONESSENTAIL FUNCTIONS
Responsible for the overall cleanliness of the front office
Perform other duties as assigned
Hours may vary and be outside of normal office hours depending on business needs
Education
High School Diploma or GED
Joining IMS Care Center is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!
You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.
*IMS is a tobacco-free work environment
IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
IMS Care Center is a physician-led organization united through its providers’ commitment to high-quality, innovative health care. The multi-specialty group has primary care and most specialties well represented throughout the Phoenix metropolitan area and many rural locations.
IMS Care Center started in 2006, when several community physicians determined that they could provide better patient care and gain efficiency by practicing together rather than separately. From there, our group has grown to approximately 130 providers and 65 locations.
Compassionate physicians are able to provide what is best for a personalized patient treatment plan through a patient-centric care model. Assisted by our friendly and well-trained staff, our providers are committed to building ongoing relationships with patients and constantly strive to make the patient care experience straightforward and pleasant.
Our physicians strive for the highest quality care for every patient by utilizing the extensive knowledge provided within the group. As health care continues to evolve, we are committed to finding new and better ways to provide exceptional personalized care. With our combined clinical expertise and use of advanced technology, our physicians are uniquely positioned to meet your current and future quality expectations.
Offices: 3815 E Bell Rd, #4500, Phoenix, Arizona 85032, US · 13555 W McDowell Road, Goodyear, AZ 85395, US · 10815 W McDowell Road, Avondale, AZ 85392, US · 3815 E Bell Road, Phoenix, AZ 85032, US