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$87k–$165k/yr
Senior$200K raised
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Job Summary Vicor is a place where employees see the impact of their work every day. We’re an American manufacturer of advanced 48V centric DC-DC converters with industry-leading power and current density, enabling break…
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$22/hr–$25/hr
Full-time
Competitive pay, Generous benefits, Opportunities for growth and development
Posted 19d ago
~40 hrs/week
Responsibilities
The Enrollment Coordinator serves as the primary point of contact for new patients, guiding them through the enrollment process for pharmacy services. They manage daily work queues, maintain accurate documentation, and collaborate with internal teams to ensure a positive patient experience.
Requirements
Candidates must have at least 2 years of customer service experience and strong problem-solving and communication skills. Proficiency with CRM software and the ability to work a full-time schedule including rotating Saturdays is required.
Full job description
Are you passionate about helping others and thrive in a fast-paced, patient-focused environment?
IWP (Injured Workers Pharmacy) is seeking a dedicated and compassionate Enrollment Coordinator to join our team! As the first point of contact within IWP for injured Workers, you'll play a crucial role in educating new patients and guiding them through the enrollment process for our specialized Workers Compensation pharmacy services.
What You’ll Do
Serve as the initial point of contact for patients referred by Law Firms and Practice Groups via inbound and outbound calls
Educate patients about the value and benefits of IWP’s services while completing the intake process using persuasive communication techniques to encourage enrollment
Gathering information from referrals to convert them to active patients during the enrollment call to ensure a smooth first experience with IWP
Coordinate and follow up with patients referred by physicians, and law firms via telephone and text who have enrolled but do not yet need assistance with prescriptions
Manage daily work queues with attention to detail by having a results-oriented mindset to drive urgency
Uphold quality assurance standard by consistently meeting Key Performance Indicators (KPIs) and maintain accurate documentation of all contacts
Use your problem solving, communication, and time management skills to collaborate with Sales, Enrollment, Customer Service (Patient Experience), and Pharmacy teams to resolve any issues or delays with patient shipments
Take ownership of each interaction and go the extra mile to deliver a positive patient experience, being empathetic and demonstrating compassion
What You'll Need to Succeed
Ability to work a full-time schedule:
Rotating Saturdays (4-6 Saturdays Per Year from 8:00am-12:00pm) once fully trained
11:30 - 8:00 PM ET
2+ years of customer service experience (inside sales, account management, call center, hospitality or other client facing roles)
Healthcare industry experience is a plus
Experience with CRM software like HubSpot or similar
Strong Problem-solving abilities and a proactive mindset
Excellent organization and time management skills
Exceptional attention to detail and commitment to accuracy
Clear, professional verbal and written communication skills
Ability to thrive in a fast moving, team-oriented call center environment
Flexibility and adaptability in response to changing priorities or procedures
Proficient documentation and follow up skills
Bilingual in Spanish (preferred)
Why Join IWP?
At Injured Workers Pharmacy (IWP), we’re more than just a pharmacy — we’re the Patient Advocate Pharmacy. Every day, we make a real difference in the lives of injured workers around the country by ensuring fast, hassle-free access along with No upfront or out-of-pocket costs for the medications they need.
As a specialized home delivery pharmacy focused on workers compensation, we partner with medical professionals, attorneys, and insurance carriers to help injured workers get back on their feet and live full, productive lives.
But what truly sets us apart? Our people. At IWP, you’ll find a team that’s passionate, driven, and united by a shared mission of helping injured workers in a time of need. We foster a culture of collaboration, open thinking, and yes — we have fun doing it.
If you’re looking for a career with purpose, a team that supports you, and a place where you can grow, IWP is the place to be. We offer competitive pay, outstanding benefits, and exciting opportunities for advancement. Check us out online at www.iwpharmacy.com.
Make A Difference With IWP
Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers’ compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.
We are dedicated to attracting and retaining top talent with competitive and fair compensation. The salary range for this role is $22/hr - $25/hr.
IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Advocating for injured workers & removing recovery barriers by delivering reliable workers’ compensation pharmacy care.
Industry
Pharmaceutical Manufacturing
Company size
201-500 employees
Founded
2001
Headquarters
Andover, MA
LinkedIn followers
3,894
Injured Workers Pharmacy’s (IWP) mission is to advocate for injured workers and remove barriers to recovery by delivering reliable, patient‑centered workers’ compensation pharmacy care with convenient at-home medication delivery. Through specialized claims support, clinical oversight, and a seamless fulfillment process, we ensure injured workers receive timely, safe, and compliant access to their prescribed medications at no cost to them. We focus on continuity of care, complex and catastrophic injury support, and close collaboration with prescribers and legal partners—helping injured workers remain supported, dignified, and focused on healing throughout every stage of their recovery.
Why work for IWP?
At IWP we believe in our service, but it’s the people who make it a great place to work. Together, our shared passion inspires us to thrive and grow while providing our patients and clients with the best service possible. Our company culture, advancement opportunities and growing benefit packages are just some of the reasons why IWP is a great place to work.
IWP is an Equal Opportunity Employer. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Offices: Andover, MA 01810, US
Workers CompensationAuto AccidentsDisputed ClaimsPrescription Medicationsand Continued Prescription CareHealth CarePharmaceutical